Customer Service Representative I

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    "ExternalDescriptionStr": "<p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Overview</strong></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.</span></p><p style=\"text-align: center;\"><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong>Why Join IU Health?</strong></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">401(K) retirement savings with employer match</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Tuition reimbursement</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Employee Assistance Program – Counseling at no cost to you</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!</span></li></ul><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong><u>SCHEDULE</u></strong></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">7:30am-8pm; 3-12 hour shifts</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong><u>WORK LOCATION</u></strong></span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Southside Urgent care: Sunday/Monday</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Westside Urgent care: Wednesday (West Lafayette)</span></p><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong><u>KEY RESPONSIBILITIES</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Responds to patient/customer inquiries via phone and email in a timely and professional manner.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Collaborate with other departments for issue resolutions as necessary.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Processes orders, exchanges, and other service requests.&nbsp;</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Maintains professionalism and a positive attitude in all patient/customer interactions.&nbsp;</span></li></ul><p><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\"><strong><u>REQUIREMENTS</u></strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">High School Diploma/GED is required.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Requires 0-3 years of relevant experience.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Requires proficiency in Microsoft Office.</span></li><li><span style=\"font-family: &quot;Aptos Display&quot;, sans-serif;\">Requires the ability to manage time effectively in a fast-paced environment</span></li></ul>",
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    "CorporateDescriptionStr": "<ul>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">IU Health is ranked No. 1 in Indiana by U.S. News &amp; World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News &amp; World Report.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.</span></li>\n <li>\n  <div style=\"border: 0px; margin: 0px; padding: 0px\">\n   <span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.</span>\n  </div></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.</span></li>\n <li><span style=\"border: 0px; font-style: inherit; margin: 0px; padding: 0px\">Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.</span></li>\n</ul>",
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