West Coast Account Manager

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When Steno grows, you grow.</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Invests in your benefits </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- Premium Medical, Dental, &amp; Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Operates with integrity </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- We value accuracy and caring for our clients.&nbsp;</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Constantly innovates with technology at our core</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> – We are a modern organization solving real problems in an industry that needs a revolutionary approach.</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Provides meaningful coaching and support</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> - a team of Customer Success leaders and professionals who will unlock your greatest potential&nbsp;</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Emphasizes values</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> - be highly reliable, constantly innovate, and operate with a hospitality mindset</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Competitive Base Salary ($75K–$85K) </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- with real growth potential as you make your mark and build something meaningful</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Why Customer Success at Steno Is Different</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Own the client relationship from start to finish</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> - manage accounts with precision and accountability</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Keep client engagements on track -</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Be the problem-solver </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Communicate like a pro </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- keep clients, court reporters, and internal teams in the loop every step of the way</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Work with cutting-edge tools</strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Your voice actually matters </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Collaboration is built in </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- a supportive team structure keeps individual workload manageable and ensures you're never working in a silo</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;--listitem-marker-color:#1d1c1d;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Shape the product and culture </strong></b><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">- every AM is encouraged to contribute ideas that influence how we operate, and the individuality you bring to the team is celebrated, not just tolerated</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">You'll crush this role if you have 3+ years of Account Management or Customer Success experience in legal services, a talent for building strong client relationships, and the ability to communicate and influence at all levels - including executive leadership. You're tech-savvy, a quick learner, and comfortable juggling multiple projects without losing sight of the details. You bring excellent listening and communication skills, a critical thinking mindset, and the flexibility to thrive in a fast-paced, ever-evolving startup environment.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"color:rgb(29,28,29);background-color:rgb(255,255,255);font-size:10pt;white-space:pre-wrap;\">Application Information</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].&nbsp;</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.&nbsp;</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Steno personnel will always have a </span><a href=\"http://steno.com\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><u><span style=\"color:rgb(29,28,29);font-size:10pt;text-decoration:underline;white-space:pre-wrap;\">steno.com</span></u></a><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\"> email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.</span></li><li style=\"color:rgb(29,28,29);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:10pt;white-space:pre-wrap;\">Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.&nbsp;</span></li></ul>",
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