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Alarm Monitoring Supervisor I

Dc06b8e7 58c0 4a04 Bed7 F7fc807d3866 1983092355 1058 · Uniontown, OH, US, Uniontown, OH · Active · $18–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDc06b8e7 58c0 4a04 Bed7 F7fc807d3866 1983092355 1058
TitleAlarm Monitoring Supervisor I
Normalized title-
Department / team-
LocationUniontown, OH, United States
Work model-
Employment typeFull Time
Salary$18–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-10 / 2026-06-11
Changed / last seen2026-06-18 / 2026-06-18

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Uniontown.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDc06b8e7 58c0 4a04 Bed7 F7fc807d3866 1983092355 1058
Source2ffab95a-1b79-4d3e-b965-2bd52de21bb3
ATS providerADP Workforce Now Recruiting

Description

***2nd Shift opening Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services. The Monitoring Supervisor will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm activations, inbound calls, and resolving issues or complaints. The Monitoring Supervisor is responsible for the management of the daily shift activities of a 24/7/365 team. The Monitoring Supervisor is expected to operate in accordance with Securitas Technology core values by supporting and enforcing company policies, manage staffing levels, supporting employee retention through engagement and training/development. This position will work closely with the Monitoring Mangers to maintain service levels to meet company and customer service goals and objectives. Job Duties: Supervisory Responsibilities: • Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels. • Manage employee breaks throughout the shift. • Resolves and/or escalate customer complaints (Quality Concern Reports). Determines validity of complaint via due diligence in fact finding. Initiates appropriate follow-up to ensure resolution of customer issue. • Provides coaching and address performance and behavioral concerns to all monitoring specialists. Duties/Responsibilities: • Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party. • Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings. • Ensures that monitoring specialists are informed about policy/procedural changes via written and verbal correspondence, bulletins, and written pass-down memos requiring individual employee sign-off. • Applies discretion at all times in dissemination of confidential and sensitive information in nature. • Provides hands on assistance with aging phone calls and alarms in the various monitoring queues as needed. • Assists, as needed, with the interviewing of candidates for open positions. • Effectively communicates company goals, expectations; as well as customer directives so every employee understands his/her role. • Attend meetings, events and special events as needed. • Encourages professionalism, open communication, employee engagement and retention. • Performs other related duties as assigned. Required Skills/Abilities: • Excellent supervisory skills. • Excellent verbal and written communication skills. • Extensive knowledge of monitoring operations procedures. • Organized with attention to detail. • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. • Ability to coach and mentor monitoring specialists. • Ability to interact and work with employees from various backgrounds and experience levels. • Ability to exercise sound judgment and problem solving and decision-making skills. • Ability to communicate, support, and enforce all department policies. • Proficient in Microsoft Office Suite or related software. • Proficient in operating and navigating in Mastermind and/or SONIP platform • Intermediate to high proficiency in ability to perform procedures for various customer queues including but not limited to SME, National Accounts, Sonitrol, etc. • Ability to exercise independent judgment based on experience to vary from standard operating procedures. • Ability to coach, mentor and train monitoring specialists. • Ability to prioritize and align resources in response to varying shift activities that impact service levels. Physical Demands/Work environment: • Prolonged periods sitting at a desk and working on computer • Professional Office Environment/Monitoring Station • Variations of Temperature Education and Experience: • High School Diploma or GED/equivalent required. • 2+ years’ experience in call center environment preferred • 1+ year supervisory experience preferred • Department of Defense secret clearance preferred • Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center. Securitas offers comprehensive benefits including: Opportunity for annual merit pay increases Paid company training Medical, Dental, Vision, and Life Insurance Company Paid Short Term and Long-Term Disability 401K with 60% Match up to 6% of salary Paid vacation, holiday and sick time Educational Assistance Exceptional growth opportunities Wide variety of employee discounts on travel, equipment, and more! We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Full job record

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Provider Job Key536277
TitleAlarm Monitoring Supervisor I
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Activeyes
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CountryUnited States
RegionOH
CityUniontown
Salary Raw18 To 21 (USD) Hourly
Salary Min18
Salary Max21
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First Seen At2026-06-11 12:46:31Z
Last Seen At2026-06-18 12:53:13Z
Last Checked At2026-06-18 12:53:13Z
Last Changed At2026-06-18 12:53:13Z
Inactive At—
Source Posted At2026-06-10 19:08:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div id=\"isPasted\"><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 18px;\"><strong><u>***2nd Shift opening</u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 14px;\" id=\"isPasted\"><strong>Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.</strong></span></p><p><br></p><p><strong>The Monitoring Supervisor will oversee and assist monitoring specialists in the performance of their job duties such as responding to customer alarm activations, inbound calls, and resolving issues or complaints. The Monitoring Supervisor is responsible for the management of the daily shift activities of a 24/7/365 team. The Monitoring Supervisor is expected to operate in accordance with Securitas Technology core values by supporting and enforcing company policies, manage staffing levels, supporting employee retention through engagement and training/development. This position will work closely with the Monitoring Mangers to maintain service levels to meet company and customer service goals and objectives.&nbsp;</strong></p><p><strong>Job Duties:&nbsp;</strong></p><p><strong>Supervisory Responsibilities:&nbsp;</strong></p><p><strong>&bull; Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels.&nbsp;</strong></p><p><strong>&bull; Manage employee breaks throughout the shift.&nbsp;</strong></p><p><strong>&bull; Resolves and/or escalate customer complaints (Quality Concern Reports). Determines validity of complaint via due diligence in fact finding. Initiates appropriate follow-up to ensure resolution of customer issue.&nbsp;</strong></p><p><strong>&bull; Provides coaching and address performance and behavioral concerns to all monitoring specialists.&nbsp;</strong></p><p><strong>Duties/Responsibilities:&nbsp;</strong></p><p><strong>&bull; Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party.&nbsp;</strong></p><p><strong>&bull; Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings.&nbsp;</strong></p><p><strong>&bull; Ensures that monitoring specialists are informed about policy/procedural changes via written and verbal correspondence, bulletins, and written pass-down memos requiring individual employee sign-off.&nbsp;</strong></p><p><strong>&bull; Applies discretion at all times in dissemination of confidential and sensitive information in nature.&nbsp;</strong></p><p><strong>&bull; Provides hands on assistance with aging phone calls and alarms in the various monitoring queues as needed.&nbsp;</strong></p><p><strong>&bull; Assists, as needed, with the interviewing of candidates for open positions.&nbsp;</strong></p><p><strong>&bull; Effectively communicates company goals, expectations; as well as customer directives so every employee understands his/her role.&nbsp;</strong></p><p><strong>&bull; Attend meetings, events and special events as needed.&nbsp;</strong></p><p><strong>&bull; Encourages professionalism, open communication, employee engagement and retention.&nbsp;</strong></p><p><strong>&bull; Performs other related duties as assigned.&nbsp;</strong></p><p><strong>Required Skills/Abilities:&nbsp;</strong></p><p><strong>&bull; Excellent supervisory skills.&nbsp;</strong></p><p><strong>&bull; Excellent verbal and written communication skills.&nbsp;</strong></p><p><strong>&bull; Extensive knowledge of monitoring operations procedures.&nbsp;</strong></p><p><strong>&bull; Organized with attention to detail.&nbsp;</strong></p><p><strong>&bull; Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.&nbsp;</strong></p><p><strong>&bull; Ability to coach and mentor monitoring specialists.</strong></p><p><strong>&nbsp;&bull; Ability to interact and work with employees from various backgrounds and experience levels.&nbsp;</strong></p><p><strong>&bull; Ability to exercise sound judgment and problem solving and decision-making skills.&nbsp;</strong></p><p><strong>&bull; Ability to communicate, support, and enforce all department policies.&nbsp;</strong></p><p><strong>&bull; Proficient in Microsoft Office Suite or related software.&nbsp;</strong></p><p><strong>&bull; Proficient in operating and navigating in Mastermind and/or SONIP platform&nbsp;</strong></p><p><strong>&bull; Intermediate to high proficiency in ability to perform procedures for various customer queues including but not limited to SME, National Accounts, Sonitrol, etc.&nbsp;</strong></p><p><strong>&bull; Ability to exercise independent judgment based on experience to vary from standard operating procedures.&nbsp;</strong></p><p><strong>&bull; Ability to coach, mentor and train monitoring specialists.&nbsp;</strong></p><p><strong>&bull; Ability to prioritize and align resources in response to varying shift activities that impact service levels.&nbsp;</strong></p><p><strong>Physical Demands/Work environment:</strong></p><p><strong>&bull; Prolonged periods sitting at a desk and working on computer&nbsp;</strong></p><p><strong>&bull; Professional Office Environment/Monitoring Station&nbsp;</strong></p><p><strong>&bull; Variations of Temperature&nbsp;</strong></p><p><strong>Education and Experience:&nbsp;</strong></p><p><strong>&bull; High School Diploma or GED/equivalent required.&nbsp;</strong></p><p><strong>&bull; 2+ years&rsquo; experience in call center environment preferred&nbsp;</strong></p><p><strong>&bull; 1+ year supervisory experience preferred&nbsp;</strong></p><p><strong>&bull; Department of Defense secret clearance preferred&nbsp;</strong></p><p><strong>&bull; Must be flexible with work schedule to support the needs of a 24/7/365 monitoring center.</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Securitas offers comprehensive benefits including:</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Opportunity for annual merit pay increases</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Paid company training</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Medical, Dental, Vision, and Life Insurance</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Company Paid Short Term and Long-Term Disability</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">401K with 60% Match up to 6% of salary</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Paid vacation, holiday and sick time</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Educational Assistance</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Exceptional growth opportunities</span></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;\">Wide variety of employee discounts on travel, equipment, and more!</span></strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;font-family:Calibri;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>&nbsp;<span style='font-size:14px;font-family:\"Arial\",sans-serif;color:#414141;'><strong>We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.</strong></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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            "codeValue": "IsMonetaryFlag"
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        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
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          "indicatorValue": false
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      ]
    },
    "requisitionTitle": "Alarm Monitoring Supervisor I",
    "clientRequisitionID": "3980",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Uniontown",
          "postalCode": "44685",
          "countrySubdivisionLevel1": {
            "codeValue": "OH"
          }
        },
        "nameCode": {
          "shortName": " Uniontown, OH, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/536277?cid=dc06b8e7-58c0-4a04-bed7-f7fc807d3866&ccId=1983092355_1058&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16862
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  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/orgs/1e8b05b4-47b8-404f-8cf3-2e9aee38c836JSON
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