3rd Line - Network Engineer

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    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Senior Networking Engineer – Managed Services Operations Centre (MSOC)</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Role Summary</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We are looking for a proactive and experienced Senior Networking Engineer to join our Managed Services Operations Centre (MSOC). This is a senior technical role where you will provide expert-level support across customer environments, lead escalations, and contribute to the continuous improvement of our services.</span></p>\n<p><span style=\"font-size: 12pt\">You will act as a technical authority, supporting business-as-usual operations while mentoring junior engineers and ensuring high-quality service delivery. Alongside BAU responsibilities, you will play a key role in enhancing operational processes, improving customer systems, and driving service excellence.</span></p>\n<p><span style=\"font-size: 12pt\">This role also involves building strong customer relationships and collaborating with professional services and pre-sales teams to design and deliver effective infrastructure solutions.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Typical shifts: </span><span style=\"font-size: 12pt\">08:00–16:30 | 09:00–17:30 | 10:00–18:30 , </span><span style=\"font-size: 12pt\"><em>(Shift patterns may vary based on business needs)</em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Maintain high availability of customer networks through proactive monitoring, maintenance, and failover testing</span></li>\n<li><span style=\"font-size: 12pt\">Act as the final point of technical escalation (Tier 3) within the MSOC</span></li>\n<li><span style=\"font-size: 12pt\">Troubleshoot complex incidents, problems, and changes, keeping customers regularly updated</span></li>\n<li><span style=\"font-size: 12pt\">Maintain accurate and detailed records in ITSM systems</span></li>\n<li><span style=\"font-size: 12pt\">Participate in an on-call rota providing out-of-hours escalation support</span></li>\n<li><span style=\"font-size: 12pt\">Engage with third-party vendors to log and manage support cases</span></li>\n<li><span style=\"font-size: 12pt\">Identify and recommend service and operational improvements</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with Team Leaders and Service Delivery Managers on continual improvement initiatives</span></li>\n<li><span style=\"font-size: 12pt\">Ensure all work meets or exceeds agreed Service Level Agreements (SLAs)</span></li>\n<li><span style=\"font-size: 12pt\">Deliver consistently high levels of customer service</span></li>\n<li><span style=\"font-size: 12pt\">Mentor and support junior engineers within the team</span></li>\n<li><span style=\"font-size: 12pt\">Perform regular housekeeping and system maintenance tasks</span></li>\n<li><span style=\"font-size: 12pt\">Take ownership of personal and professional development</span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Additional Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Flexibility to work on customer sites when required</span></li>\n<li><span style=\"font-size: 12pt\">Participate in 24/7 support during high-priority incidents</span></li>\n<li><span style=\"font-size: 12pt\">Maintain professionalism, integrity, and strong working relationships</span></li>\n<li><span style=\"font-size: 12pt\">Adapt quickly to changing priorities and business needs</span></li>\n<li><span style=\"font-size: 12pt\">Undertake additional duties as requested by management</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Knowledge &amp; Skills</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Essential</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong technical expertise in networking, including:</span>\n<ul>\n<li><span style=\"font-size: 12pt\">Juniper networking (LAN/Wireless) and Mist</span></li>\n<li><span style=\"font-size: 12pt\">Switching technologies (Aruba or Cisco)</span></li>\n<li><span style=\"font-size: 12pt\">Routing and wireless networking</span></li>\n<li><span style=\"font-size: 12pt\">Network Access Control (Cisco ISE / Aruba ClearPass)</span></li>\n<li><span style=\"font-size: 12pt\">Aruba Central and wireless solutions</span></li>\n<li><span style=\"font-size: 12pt\">VMware ESX hosting</span></li>\n<li><span style=\"font-size: 12pt\">DNS, DHCP, and Certificate Services</span></li>\n<li><span style=\"font-size: 12pt\">Firewall technologies (Fortinet, Cisco, Palo Alto, Check Point)</span></li>\n<li><span style=\"font-size: 12pt\">VLAN configuration and routing</span></li>\n</ul>\n</li>\n<li><span style=\"font-size: 12pt\">Experience using ITSM tools (e.g., ServiceNow)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Desirable</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Firewall and switch configuration experience</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of Cyber Essentials, ISO 27001, or similar frameworks</span></li>\n<li><span style=\"font-size: 12pt\">Experience with Infoblox DDI solutions</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of change control processes</span></li>\n<li><span style=\"font-size: 12pt\">Confidence working in live customer environments</span></li>\n<li><span style=\"font-size: 12pt\">Cisco CCNP (or equivalent)</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Attributes</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong technical awareness and problem-solving ability</span></li>\n<li><span style=\"font-size: 12pt\">Excellent communication and customer service skills</span></li>\n<li><span style=\"font-size: 12pt\">Commercial awareness with strong attention to detail</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently and as part of a team</span></li>\n<li><span style=\"font-size: 12pt\">Highly motivated, adaptable, and resilient under pressure</span></li>\n<li><span style=\"font-size: 12pt\">Professional, approachable, and customer-focused</span></li>\n<li><span style=\"font-size: 12pt\">Ability to prioritise and manage escalated incidents effectively</span></li>\n<li><span style=\"font-size: 12pt\">Proactive approach to learning and mentoring others</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Experience &amp; Qualifications</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Essential</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">3–5 years’ experience in a 3rd Line Infrastructure or similar role</span></li>\n<li><span style=\"font-size: 12pt\">Experience within a Managed Services environmen<span style=\"font-weight: bold\">t</span></span></li>\n<li><span style=\"font-size: 12pt\">Proven ability to engage with senior stakeholders and customers</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Desirable</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience managing Change, Problem, and Major Incidents</span></li>\n<li><span style=\"font-size: 12pt\">ITIL v4 Foundation certification</span></li>\n<li><span style=\"font-size: 12pt\">BPSS or SC Clearance</span></li>\n</ul>",
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