Operations Assistant

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    "datePosted": "2026-05-31",
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    "description": "<p><span style=\"color: rgb(106, 168, 79); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Description </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position Title: </span>Operations Assistant </span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Niseko, Japan</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span> Snowsports Operations Manager<br><span style=\"font-weight: bold\">Contract Term:</span> November, 2026 - April 2027 (exact dates, TBC)<br><span style=\"font-weight: bold\">Salary</span><span style=\"font-weight: bold\">:</span> ¥1,800 per hour, starting (DOE)</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">About Us</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Rhythm is about creating epic experiences for our customers, which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation, adventure, and balance. Working at Rhythm is more than a job, it's an experience you will have forever.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Role</span></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">As the Snowsports Operations Assistant, your primary responsibility will be to support the efficient and smooth operation of our Snowsports programs. You will assist in various administrative, logistical, and customer service tasks, ensuring a positive experience for guests &amp; staff and contributing to the overall success of our Snowsports operations.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">Key Responsibilities and Duties </span></span></span><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Program Support:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with the organisation and logistics of the Privates Programs and Futures Programs. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with the organisation and logistics of Training Program </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist  with other Snowsport programs (if needed)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Liaise with instructors to assist with locating their guests or dealing with any problems or issues that may arise during the lesson time</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Driving guests or instructors to their lesson start location as needed, including in an emergency. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with vehicle logistics and process; handover keys for product and other support daily</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Administrative Support:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist in preparing and distributing reports, memos, and other documents related to Snowsports operations.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide general Snowsport administrative support, including data entry, filing, and record-keeping.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with staff scheduling, timekeeping, and payroll processes as needed.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide administrative support to the Snowsports Operations Manager</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Contribute to the development, improvement and efficiency of operational procedures and systems.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Customer Service </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide excellent customer service to participants, addressing inquiries, resolving issues, and ensuring a positive experience.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assist with guest check-ins and check-outs; provide updates to the team on guests who may be less and be proactive in finding solutions that best meet the guest's goals.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Communicate program details, schedules, and updates to instructors/guests as needed.</span></li>\n</ul>\n<p><br></p>\n<ol></ol>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: none\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">What You Need to Succeed </span></span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A passion for the mountains, our community and our sport, you will hold an intense fire for passing this on to others. Let's light the fire inside. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Previous experience in a customer service or administrative role, preferably within the snowsports or outdoor recreation industry.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Excellent communication and interpersonal skills, with a customer-focused approach.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Detail-oriented mindset, ensuring accuracy and attention to detail in all tasks.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in using computer systems and software applications for data entry, scheduling, and record-keeping.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ability to work effectively as part of a team and collaborate with staff from various departments.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of Snowsports and equipment is desirable.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Willingness to learn and adapt to new processes and procedures.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong commitment to delivering exceptional customer experiences.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Holding a Japanese or International Driving Licence (IDL) and happy to drive Rhythm vehicles </span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(106, 168, 79); font-weight: bold\">The Perks and Benefits </span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">As a Rhythm employee, you’ll experience the same legendary hospitality we extend to our guests. We’re passionate about looking after our crew, and here are just a few of the perks you’ll enjoy when you join our team:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Live, Work, and Play in Paradise</span><span style=\"text-decoration: none\">: Immerse yourself in one of the world’s top mountain resorts.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Work with a Legendary Crew</span><span style=\"text-decoration: none\">: Join a team that’s passionate, fun-loving, and deeply connected to the industry.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Subsidized Staff Accommodation</span><span style=\"text-decoration: none\">: Affordable housing options and housing assistance to help you settle in.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Epic Social Scene</span><span style=\"text-decoration: none\">: From team ride days and department dinners to staff parties, events, and day trips, our social calendar is packed with opportunities to connect and unwind.</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: none\">Wellness and Lifestyle Benefits</span><span style=\"text-decoration: none\">: Access the Rhythm Wellness program, enjoy free snowsports or bike demos, and take advantage of generous store discounts for you, your friends, and your family.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"text-decoration: none\">At Rhythm, we work hard, but we play even harder. If you know anyone who’s worked with us before, they’ll tell you this isn’t just a job- it’s an experience of a lifetime. Our fun, supportive culture is the heart of everything we do because people like </span>you<span style=\"text-decoration: none\"> make Rhythm what it is.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ready to join?</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have the skills, the flair, and the stoke (enthusiasm) to share, we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you have any specific questions or require further clarification, please don't hesitate to reach out.</span></p>\n<p><br></p>",
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