Senior Vice President, Development Operations

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives. Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission. Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek a dynamic and data-driven Senior Vice President (SVP) of Development Data, Operations and Technology. As a core member of Development’s Senior Leadership team, this job reports to the Chief Development Officer (CDO) in the Development division of PPFA. This role serves as the backbone of our philanthropic efforts, ensuring that the infrastructure supporting our mission is robust, scalable, and best-in-class. This role provides the strategic roadmap for the foundational systems and data architecture that empowers Planned Parenthood’s fundraising strategy and builds a cohesive development operations function in service of the National Office and Federation fundraising goals. Travel: 10% - 20% (Primarily for internal retreats/meetings) The Planned Parenthood cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission. Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Purpose: Provides strategic leadership for all the technical and data strategy functions that are foundational to the ability of our multi channel marketing and philanthropy functions to innovate, scale, and grow our fundraising capabilities Directs the creation of cutting-edge operational solutions and data-forward practices that position Development as a leader in operational excellence within and outside Planned Parenthood Unifies all development technical and data operations functions into a cohesive, and high-impact division that scales with the organization’s ambitions Provides data-strategy and analytics support to the Philanthropy and Federation Fundraising verticals, as well as the overall divisional strategy In collaboration with the Philanthropy and Federation verticals, leads the enterprise-wide donor data strategy, ensuring that advanced analytics and business intelligence directly inform fundraising, resource allocation, and organizational growth Builds a culture of exceptional service delivery to fundraising strategists within the Federation and Philanthropy verticals, to ensure the timely, accurate, and donor centric execution of our fundraising campaigns and data operations at scale within the National office and across the Federation As a member of the Senior Development Leadership Team (SDLT), the SVP influences strategic decisions across Development, in service of a unified Development strategy and models PPFA’s In This Together values in leading the division Engagement: Partners with the COO, CFO, General Counsel and other leaders to ensure concurrence with interdivisional priorities and operational effectiveness in fundraising technical and data practices. Serves as the primary point of contact and bridge between Development and key corporate functions, including Finance, Office of the General Counsel (OGC), and IT The SVP must be an expert in internal partnership, working closely with peer vertical leaders to ensure that operational workflows empower fundraising success Leads with deep empathy and a proven track record of modernizing fundraising operations for greater impact, and leading changes in business processes and workflow Motivates and champions their team to explore innovative approaches to challenges experienced in the Philanthropy sector Delivery: Provides the strategic vision and direction for all fundraising technical and data operations functions ensuring that multi-year strategies are in place to strengthen our foundation and power PPFA’s fundraising ambitions Leads the recruitment, development, and retention of a diverse team of professionals, fostering an environment of innovation, engagement, and sustained excellence Partners with executive leadership to advance a culture that embraces change, fosters teamwork, and prioritizes belonging, ensuring the team is equipped to grow, innovate, and pivot Leads the department through complex transitions, including system migrations, process re-engineering, and data-informed decision-making Upholds and evolves technical and data operational standards within the division by ensuring accountability and consistent service delivery levels for internal and external stakeholders Identifies and reduces workflow and technical bottlenecks in the donor lifecycle, from prospect research and gift intake to gifts acknowledgement and reporting Leads the enterprise-wide donor data strategy, ensuring that advanced analytics and business intelligence directly inform fundraising, resource allocation, and organizational growth Leads an innovative approach to fundraising technology, with a focus on staying ahead of industry trends to ensure PPFA utilizes state-of-the-art tools for donor engagement Strategically direct departmental budgets and investments in technology, ensuring that resource allocation is directly tied to long-term revenue projections Serves as a key voice in the National Office leadership, and contributes to the overall Development division strategy, in partnership with peers, by developing reporting and analytics resources that support fundraising strategy and inform revenue projections and resource allocation Performs other duties as assigned Knowledge, Skills and Abilities (KSAs): Minimum Bachelor's degree required; Advanced degree in Business, Information Systems, or Non-Profit Management preferred Minimum 20 years of experience in fundraising operations, with at least 8 years in a senior leadership role within a large, complex non-profit or corporate environment Proven track record of managing large-scale organizational change and process improvement initiatives Exceptional ability to translate complex data sets into actionable fundraising strategies and clear executive-level reporting Leadership experience in master data management, data governance, data operations, data privacy and compliance reporting Deep expertise in complex marketing or fundraising technical stacks including: CRM systems (eg. Salesforce), data warehouses, customer data platforms, digital marketing platforms, business intelligence tools, payment processors, and the integration of third-party fundraising platforms Strong ability to build alliances with peer leaders and navigate the needs of business units like Finance and Legal A "systems thinker" with a relentless focus on streamlining workflows and establishing rigorous operational standards A commitment to providing exceptional internal service delivery, viewing the Development Data Operations and Technology team as partners in the success of the frontline fundraisers A proven track record of leading with empathy when leading change, while navigating challenging or high-pressure organizational dynamics Ability to lead a diverse team of passionate fundraising operations professionals and developing talent A deep commitment to Planned Parenthood’s mission and to an inclusive and equitable work environment

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    {
      "text": "Purpose:",
      "content": "\n<li>Provides strategic leadership for all the technical and data strategy functions that are<br>foundational to the ability of our multi channel marketing and philanthropy functions to<br>innovate, scale, and grow our fundraising capabilities</li>\n<li>Directs the creation of cutting-edge operational solutions and data-forward practices that<br>position Development as a leader in operational excellence within and outside Planned<br>Parenthood</li>\n<li>Unifies all development technical and data operations functions into a cohesive, and high-impact<br>division that scales with the organization’s ambitions</li>\n<li>Provides data-strategy and analytics support to the Philanthropy and Federation Fundraising<br>verticals, as well as the overall divisional strategy</li>\n<li>In collaboration with the Philanthropy and Federation verticals, leads the enterprise-wide donor<br>data strategy, ensuring that advanced analytics and business intelligence directly inform<br>fundraising, resource allocation, and organizational growth</li>\n<li>Builds a culture of exceptional service delivery to fundraising strategists within the Federation<br>and Philanthropy verticals, to ensure the timely, accurate, and donor centric execution of our<br>fundraising campaigns and data operations at scale within the National office and across the<br>Federation</li>\n<li>As a member of the Senior Development Leadership Team (SDLT), the SVP influences<br>strategic decisions across Development, in service of a unified Development strategy and<br>models PPFA’s In This Together values in leading the division</li>\n"
    },
    {
      "text": "Engagement:",
      "content": "\n<li>Partners with the COO, CFO, General Counsel and other leaders to ensure concurrence with<br>interdivisional priorities and operational effectiveness in fundraising technical and data practices.</li>\n<li>Serves as the primary point of contact and bridge between Development and key corporate<br>functions, including Finance, Office of the General Counsel (OGC), and IT</li>\n<li>The SVP must be an expert in internal partnership, working closely with peer vertical leaders to<br>ensure that operational workflows empower fundraising success</li>\n<li>Leads with deep empathy and a proven track record of modernizing fundraising operations for<br>greater impact, and leading changes in business processes and workflow</li>\n<li>Motivates and champions their team to explore innovative approaches to challenges<br>experienced in the Philanthropy sector</li>\n"
    },
    {
      "text": "Delivery:",
      "content": "\n<li>Provides the strategic vision and direction for all fundraising technical and data operations<br>functions ensuring that multi-year strategies are in place to strengthen our foundation and power<br>PPFA’s fundraising ambitions</li>\n<li>Leads the recruitment, development, and retention of a diverse team of professionals, fostering<br>an environment of innovation, engagement, and sustained excellence</li>\n<li>Partners with executive leadership to advance a culture that embraces change, fosters teamwork,<br>and prioritizes belonging, ensuring the team is equipped to grow, innovate, and pivot</li>\n<li>Leads the department through complex transitions, including system migrations, process<br>re-engineering, and data-informed decision-making</li>\n<li>Upholds and evolves technical and data operational standards within the division by ensuring<br>accountability and consistent service delivery levels for internal and external stakeholders</li>\n<li>Identifies and reduces workflow and technical bottlenecks in the donor lifecycle, from prospect<br>research and gift intake to gifts acknowledgement and reporting</li>\n<li>Leads the enterprise-wide donor data strategy, ensuring that advanced analytics and business<br>intelligence directly inform fundraising, resource allocation, and organizational growth</li>\n<li>Leads an innovative approach to fundraising technology, with a focus on staying ahead of<br>industry trends to ensure PPFA utilizes state-of-the-art tools for donor engagement</li>\n<li>Strategically direct departmental budgets and investments in technology, ensuring that resource<br>allocation is directly tied to long-term revenue projections</li>\n<li>Serves as a key voice in the National Office leadership, and contributes to the overall<br>Development division strategy, in partnership with peers, by developing reporting and analytics<br>resources that support fundraising strategy and inform revenue projections and resource<br>allocation</li>\n<li>Performs other duties as assigned</li>\n"
    },
    {
      "text": "Knowledge, Skills and Abilities (KSAs):",
      "content": "\n<li>&nbsp;Minimum Bachelor's degree required; Advanced degree in Business, Information Systems, or<br>Non-Profit Management preferred</li>\n<li>Minimum 20 years of experience in fundraising operations, with at least 8 years in a senior<br>leadership role within a large, complex non-profit or corporate environment</li>\n<li>Proven track record of managing large-scale organizational change and process improvement<br>initiatives</li>\n<li>Exceptional ability to translate complex data sets into actionable fundraising strategies and clear<br>executive-level reporting</li>\n<li>Leadership experience in master data management, data governance, data operations, data<br>privacy and compliance reporting</li>\n<li>Deep expertise in complex marketing or fundraising technical stacks including: CRM systems<br>(eg. Salesforce), data warehouses, customer data platforms, digital marketing platforms,<br>business intelligence tools, payment processors, and the integration of third-party fundraising<br>platforms</li>\n<li>Strong ability to build alliances with peer leaders and navigate the needs of business units like<br>Finance and Legal&nbsp;</li>\n<li>A \"systems thinker\" with a relentless focus on streamlining workflows and establishing rigorous<br>operational standards</li>\n<li>A commitment to providing exceptional internal service delivery, viewing the Development Data<br>Operations and Technology team as partners in the success of the frontline fundraisers</li>\n<li>A proven track record of leading with empathy when leading change, while navigating<br>challenging or high-pressure organizational dynamics</li>\n<li>Ability to lead a diverse team of passionate fundraising operations professionals and developing<br>talent</li>\n<li>A deep commitment to Planned Parenthood’s mission and to an inclusive and equitable work<br>environment</li>\n"
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