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Inbound Call Center Representative

A5f3a647 Fe6f 4456 8cd8 6c46dc949937 19000101 000001 · Corp Headquarters, Bannockburn, IL, US, Bannockburn, IL · Active · $20–$31 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA5f3a647 Fe6f 4456 8cd8 6c46dc949937 19000101 000001
TitleInbound Call Center Representative
Normalized title-
Department / team-
LocationCorp, IL, United States
Work model-
Employment typeFull Time
Salary$20–$31 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-19 / 2026-06-19

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PageWhat it containsOpen
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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Corp.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA5f3a647 Fe6f 4456 8cd8 6c46dc949937 19000101 000001
Source311a5b5d-ff82-45a7-897a-fd0bb7449272
ATS providerADP Workforce Now Recruiting

Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team! Do you enjoy customer interaction and relationship building? WE WANT YOU ON OUR TEAM! The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures. As a Member Care Specialist your duties will be: Handles a wide variety of member requests and inquiries. Utilizes appropriate security measures to identify members and protects against fraud. Maintain a thorough understanding of our products and services to assist members effectively. Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services. Seeks opportunities to attract, retain, and expand member relationships. Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible. Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system. Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts. Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions. Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems. Effectively diffuses irate members and situations with patience and tact. Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts. Provides feedback to leadership on issues affecting members’ experience or disrupting operations. Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines. Consistently achieves individual goals and contributes to department and credit union success. Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls. All other duties as assigned. Requirements needed to be part of this team: 1 year experience in a call center environment or financial institution. Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training. Benefits We Offer: At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect: Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions. Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD. Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches. Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones. Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays. Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals. Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education. Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs. Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered. Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve. Join us at GLCU and discover a workplace that invests in you! We’re the total package! Great Lakes Credit Union is proud to be an Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Full job record

Job ID416d14a5789c9a251c52eb937cc419d275f85848
Org IDce812025-4671-4cd2-a839-76e55ed7411d
Source ID311a5b5d-ff82-45a7-897a-fd0bb7449272
Board ID311a5b5d-ff82-45a7-897a-fd0bb7449272
Provideradp_workforcenow
Provider Job Key619727
TitleInbound Call Center Representative
Normalized Title—
Statusactive
Activeyes
Location TextCorp Headquarters, Bannockburn, IL, US, Bannockburn, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityCorp
Salary Raw20.48 To 30.75 (USD) Hourly
Salary Min20.48
Salary Max30.75
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5f3a647-fe6f-4456-8cd8-6c46dc949937&ccId=19000101_000001&lang=en_US&type=JS&jobId=619727&jwId=9205983020353_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5f3a647-fe6f-4456-8cd8-6c46dc949937&ccId=19000101_000001&lang=en_US&type=JS&jobId=619727&jwId=9205983020353_1
First Seen At2026-06-02 09:00:24Z
Last Seen At2026-06-19 13:04:37Z
Last Checked At2026-06-19 13:04:37Z
Last Changed At2026-06-19 13:04:37Z
Inactive At—
Source Posted At2026-06-01 13:56:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;line-height:normal;background:white;' id=\"isPasted\"><strong><span style=\"font-size:16px;font-family:Calibri;color:#002060;\">Great Lakes Credit Union is Hiring <em>GREAT</em> people for our <em>GREAT</em> team!</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:#002060;\">Do you enjoy customer interaction and relationship building?&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:#002060;\">WE WANT YOU ON OUR TEAM!</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-family:Calibri;color:#414141;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style=\"font-family:Calibri;color:black;\">The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members&#39; most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU&#39;s policies and procedures.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;color:#414141;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;color:#414141;\">&nbsp;</span><strong><span style=\"font-size:16px;font-family:Calibri;color:#E98947;\">As a Member Care Specialist your duties will be: </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;color:#414141;\">&nbsp;</span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li><span style='font-family:\"Times New Roman\";color:#414141;'>Handles a wide variety of member requests and inquiries.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Utilizes appropriate security measures to identify members and protects against fraud.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Maintain a thorough understanding of our products and services to assist members effectively.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Seeks opportunities to attract, retain, and expand member relationships.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Effectively diffuses irate members and situations with patience and tact.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Provides feedback to leadership on issues affecting members&rsquo; experience or disrupting operations.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Consistently achieves individual goals and contributes to department and credit union success.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.</span></li><li><span style='font-family:\"Times New Roman\";color:#414141;'>All other duties as assigned.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#414141;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:#414141;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:#E98947;\">Requirements needed to be part of this team:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;color:#414141;\">&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family:Calibri;color:black;\">1 year experience in a call center environment or financial institution.&nbsp;</span></li><li><span style=\"font-family:Calibri;color:black;\">Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:#E98947;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:#E98947;\">Benefits We Offer:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">At GLCU, we believe that our employees are our greatest asset. That&#39;s why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here&rsquo;s what you can expect:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Competitive total compensation package:</span></strong><span style=\"font-family:Calibri;\">&nbsp;We offer a competitive total compensation salary structure that rewards your hard work and contributions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Health &amp; Wellness:</span></strong><span style=\"font-family:Calibri;\">&nbsp;Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Employee Banking Benefits:</span></strong><span style=\"font-family:Calibri;\">&nbsp; Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Company Paid Life Insurance:</span></strong><span style=\"font-family:Calibri;\">&nbsp;Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Generous Paid Time Off:</span></strong><span style=\"font-family:Calibri;\">&nbsp;Recharge and relax with a generous PTO policy and paid holidays.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Retirement Savings Plan 401(k):</span></strong><span style=\"font-family:Calibri;\">&nbsp;Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Professional Development:</span></strong><span style=\"font-family:Calibri;\">&nbsp;We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Employee Recognition Programs:</span></strong><span style=\"font-family:Calibri;\">&nbsp;We celebrate your achievements and milestones through various recognition programs.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Diverse and Inclusive Culture:</span></strong><span style=\"font-family:Calibri;\">&nbsp;Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;\">Community Engagement:</span></strong><span style=\"font-family:Calibri;\">&nbsp;Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">&nbsp;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-family:Calibri;color:#ED7D31;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Join us at GLCU and discover a workplace that invests in you! </span></strong><strong><span style=\"font-family:Calibri;color:#E98947;\">We&rsquo;re the total package! </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:black;background:white;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; Great Lakes Credit Union is proud to be an Equal Opportunity Employer, &nbsp;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style=\"font-family:Calibri;color:black;background:white;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">&nbsp;</span></p><p><br></p></div>\n",
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