Customer Success Manager

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{
  "id": "2312718",
  "name": "Customer Success Manager",
  "office": "Berlin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-08-26T15:48:21+00:00",
  "seniority": "experienced",
  "department": "Commercial",
  "occupation": "general_and_other_business_and_strategic_management",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "As a <strong>Customer Success Manager at mama health</strong>, you’ll be the main Client Partner for some of the world’s leading pharmaceutical companies, ensuring that they extract maximum value from our Patient Journey Analytics Platform. You will:<br><ul><li>Serve as the <strong>trusted advisor</strong> for our pharma clients at <strong>multiple organizational levels</strong>, working with <strong>several business functions</strong> (marketing, market access, medical, patient advocacy, analytics), helping them understand how patient insights can directly support their strategic and business objectives.</li><li>Translate patient-reported data and real-world insights into actionable recommendations for clients, <strong>shaping launch strategies</strong>, <strong>awareness initiatives</strong>, and <strong>patient empowerement opportunities</strong>.</li><li>Design, execute, and oversee <strong>client rollout plans</strong>, ensuring smooth <strong>adoption of mama health’s products</strong> across global and local teams.</li><li>Monitor and demonstrate <strong>ROI</strong> for clients, leading <strong>renewal </strong>conversations and identifying opportunities to <strong>expand</strong> partnerships, ultimately <strong>owning client's success end-to-end</strong>.</li><li>Be part of the <strong>commercial team</strong> and act as the <strong>bridge</strong> between clients and our internal teams: collaborate closely with <strong>Data Science</strong>, <strong>Sales</strong>, and <strong>Marketing</strong>, while bringing <strong>structured client feedback</strong> to our Patient App team to continually improve the product.</li><li><strong>Represent mama health</strong> in high-stakes moments, from day-to-day project delivery to strategic quarterly client reviews, from on-site demos to world-class pharma conferences.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li><strong>Experience:</strong> we are hiring for multiple positions at various seniority levels. Ideally you should have 3–7 years of experience in Consulting, Customer Success, Account Management, or another client-facing role with proven ownership of client relationships. However, if you believe you are an excepetionally-talented individual, feel free to apply even with fewer or more years of experience, there might still be an opening for you.</li><li><strong>Client leadership:</strong> You have strong relationship management skills, are comfortable engaging senior stakeholders and guiding them through adoption of new tools or processes. You wow people.</li><li><strong>Industry knowledge:</strong> Healthcare or pharma experience and knowledge is expected, especially for more senior hires. In case of a lack of previous experience, we evaluate junior candidates with a strong interest and willingness to learn quickly.</li><li><strong>Execution & ownership:</strong> You are a strong executor with excellent organizational skills, able to deliver reliably in a fast-paced environment.</li><li><strong>Creativity & innovation:</strong> You don’t just follow playbooks — you enjoy shaping new approaches, guiding clients through novelty, and helping them embrace innovative solutions.</li><li><strong>Flexibility:</strong> You are adaptable and open to taking on projects within and beyond the traditional scope of Customer Success, thriving in a fast-moving company that grows with you.</li><li><strong>Analytical mindset:</strong> You are comfortable with data-driven insights and able to translate complex information into clear client value stories.</li><li><strong>Collaboration:</strong> You thrive in cross-functional environments and are a team player.</li><li><strong>Languages:</strong> You are seriously fluent in English. Ideally you also speak one of the following languages: Italian, German, Spanish, French.</li><li><strong>Mindset:</strong> You are entrepreneurial, proactive, and resilient — you take ownership, bring structure where needed, and are motivated by impact.</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul><li style=\"font-weight:bold;\"><p><span><strong>A mission that matters:</strong></span><strong> help shape the future of healthcare </strong><span><strong>at one of the fastest-growing AI healthtech startups in Europe</strong></span></p></li><li><p><strong>Competitive compensation package, including equity for senior roles</strong></p></li><li><p><strong>Regular team events and off-sites with an exceptional team</strong></p></li><li><p><strong>Wolt dinner + a ride home when working late</strong></p></li><li><p><span><strong>Being at the forefront of technology, building cutting-edge AI products for healthcare</strong></span></p></li><li><p><strong>Great office space and work environment in Berlin</strong></p></li></ul>"
    }
  ],
  "occupationCategory": "business_and_strategic_development",
  "recruitingCategory": "Standard process"
}