Home › Companies › E1830425B9FD8B3574581E5FC71D95A8 › Customer Success Account Manager
Customer Success Account Manager
E1830425B9FD8B3574581E5FC71D95A8 · Grand Rapids - GRAND RAPIDS, MI 49544; 2950 Walkent Ct NW, GRAND RAPIDS, MI, 49544, USA · Hybrid · Active · $76,000–$96,000 / year · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | E1830425B9FD8B3574581E5FC71D95A8 |
| Title | Customer Success Account Manager |
| Normalized title | - |
| Department / team | Customer Service |
| Location | GRAND RAPIDS, MI, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $76,000–$96,000 / year |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-04-22 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from E1830425B9FD8B3574581E5FC71D95A8. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in GRAND RAPIDS. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | E1830425B9FD8B3574581E5FC71D95A8 |
| Source | 2f37571b-6cc3-4829-96b2-3be6b2321110 |
| ATS provider | Paycom ATS |
Description
Description
About Us:
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
The Customer Success Account Manager is responsible for ensuring long-term customer adoption, satisfaction, and renewal of our telematics solutions. Once customers complete their onboarding period (first 90 days), this role becomes the primary relationship owner—supporting end users, collaborating with channel partners, and working closely with internal sales teams to ensure customers continue to realize measurable value from their telematics investment. This role supports the entire post onboarding lifecycle, including product support, training, quarterly business reviews for larger accounts, upsell opportunities, and proactive engagement that drives retention and subscription renewal.
What you will do:
Onboarding contact, building strong relationships, conducting QBRs, and assessing account health and risks
Act as a strategic advisor to drive feature adoption, workflow optimization, and measurable customer outcomes.
Partner with sales teams on renewal forecasting, account planning, pricing support, and value messaging.
Support dealers and channel partners with training, insights, and strategies to drive adoption, retention, and upsell opportunities.
Deliver ongoing customer, partner, and internal training while addressing adoption barriers and support needs.
Identify and support opportunities for add‑on services, advanced features, and additional product adoption.
Maintain CRM accuracy, track account health and renewal metrics, and provide customer feedback to internal teams.
When & Where:
Hybrid Work Schedule in the office 3 days a week in our Grand Rapids, MI office
Travel required as necessary, including some international travel
Qualifications
What you need to have:
Bachelor’s Degree
2-7 years of experience
Post‑onboarding customer lifecycle management with ownership of adoption, satisfaction, and renewal
Strong account management and relationship‑building skills in telematics, SaaS, or connected solutions environments
Experience working with dealer, distributor, or channel partner ecosystems
Proven ability to support and contribute to customer renewals and retention metrics
Ability to analyze customer usage and health data and translate insights into actionable recommendations
Strong communication, presentation, and training capabilities, including QBR delivery
Proficiency with CRM tools (e.g., MS Dynamics) and customer engagement documentation
Highly organized, self‑directed approach to managing a diverse portfolio of accounts
What would be nice to have:
Experience supporting upsell, expansion, or add‑on revenue within an account base
Familiarity with telematics platforms, IoT solutions, or hardware‑enabled software
Experience collaborating closely with internal sales teams on account planning
Ability to assess customer risk and proactively address adoption or engagement gaps
Experience providing structured feedback to Product or Engineering teams
Comfort acting as a trusted advisor on best practices and workflow optimization
What we offer:
Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On-the-job training and development
The salary for this position ranges from $76,000 to $96,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer :
Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.
Full job record
| Job ID | 40ee3a2ffe9084c28a7156fc9258241d07dec82f |
| Org ID | b2014702-948b-477a-815a-0a95831e0137 |
| Source ID | 2f37571b-6cc3-4829-96b2-3be6b2321110 |
| Board ID | 2f37571b-6cc3-4829-96b2-3be6b2321110 |
| Provider | paycom |
| Provider Job Key | 180801 |
| Title | Customer Success Account Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Grand Rapids - GRAND RAPIDS, MI 49544; 2950 Walkent Ct NW, GRAND RAPIDS, MI, 49544, USA |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | MI |
| City | GRAND RAPIDS |
| Salary Raw | $76,000.00 - $96,000.00 Salary |
| Salary Min | 76,000 |
| Salary Max | 96,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=180801&clientkey=E1830425B9FD8B3574581E5FC71D95A8 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=180801&clientkey=E1830425B9FD8B3574581E5FC71D95A8 |
| First Seen At | 2026-05-31 19:05:56Z |
| Last Seen At | 2026-06-06 19:48:39Z |
| Last Checked At | 2026-06-06 19:48:39Z |
| Last Changed At | 2026-05-31 19:05:56Z |
| Inactive At | — |
| Source Posted At | 2026-04-22 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=E1830425B9FD8B3574581E5FC71D95A8/date=2026-06-06/2026-06-06T19-48-37-775Z-0d7e16f74ed636ca1d5f4c4bebd2b4bc9346684ef691228e575363fe8898d4bf.json |
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The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.\\r\\n\\r\\n \\r\\n\\r\\nTo be considered for this role, all applicants must submit a full and complete application through our careers page. \\r\\n\\r\\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\\r\\n\\r\\nEqual Opportunity Employer/Veterans/Disabled\\r\\n\\r\\nAgency Disclaimer:\\r\\n\\r\\nLogisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\",\"experienceRequirements\":\"What you need to have:\\r\\n\\r\\n\\r\\n\\tBachelor’s Degree\\r\\n\\t2-7 years of experience\\r\\n\\tPost‑onboarding customer lifecycle management with ownership of adoption, satisfaction, and renewal\\r\\n\\tStrong account management and relationship‑building skills in telematics, SaaS, or connected solutions environments\\r\\n\\tExperience working with dealer, distributor, or channel partner ecosystems\\r\\n\\tProven ability to support and contribute to customer renewals and retention metrics\\r\\n\\tAbility to analyze customer usage and health data and translate insights into actionable recommendations\\r\\n\\tStrong communication, presentation, and training capabilities, including QBR delivery\\r\\n\\tProficiency with CRM tools (e.g., MS Dynamics) and customer engagement documentation\\r\\n\\tHighly organized, self‑directed approach to managing a diverse portfolio of accounts\\r\\n\\r\\n\\r\\nWhat would be nice to have:\\r\\n\\r\\n\\r\\n\\tExperience supporting upsell, expansion, or add‑on revenue within an account base\\r\\n\\tFamiliarity with telematics platforms, IoT solutions, or hardware‑enabled software\\r\\n\\tExperience collaborating closely with internal sales teams on account planning\\r\\n\\tAbility to assess customer risk and proactively address adoption or engagement gaps\\r\\n\\tExperience providing structured feedback to Product or Engineering teams\\r\\n\\tComfort acting as a trusted advisor on best practices and workflow optimization \\r\\n\\r\\n\\r\\nWhat we offer:\\r\\n\\r\\n\\r\\n\\tMedical, dental, and vision benefits\\r\\n\\tPaid Vacation, Sick Time, and Paid Holidays \\r\\n\\tProfit Sharing Opportunities\\r\\n\\tFlexible Spending and HSA Accounts\\r\\n\\t401k with automatic company contribution and company match\\r\\n\\tShort-term and long-term disability insurance\\r\\n\\tLife, Dependent Life, and AD&D Insurance\\r\\n\\tPaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)\\r\\n\\tEmployee Assistance Program \\r\\n\\tEmployee Discounts\\r\\n\\tOn-site fitness center (Houston)\\r\\n\\tOn-the-job training and development\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nThe salary for this position ranges from $76,000 to $96,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.\\r\\n\\r\\n \\r\\n\\r\\nTo be considered for this role, all applicants must submit a full and complete application through our careers page. \\r\\n\\r\\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\\r\\n\\r\\nEqual Opportunity Employer/Veterans/Disabled\\r\\n\\r\\nAgency Disclaimer:\\r\\n\\r\\nLogisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\"}",
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"qualifications": "<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>What you need to have:</b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Bachelor’s Degree</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">2-7 years of experience</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Post‑onboarding customer lifecycle management with ownership of adoption, satisfaction, and renewal</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Strong account management and relationship‑building skills in telematics, SaaS, or connected solutions environments</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Experience working with dealer, distributor, or channel partner ecosystems</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Proven ability to support and contribute to customer renewals and retention metrics</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Ability to analyze customer usage and health data and translate insights into actionable recommendations</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Strong communication, presentation, and training capabilities, including QBR delivery</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Proficiency with CRM tools (e.g., MS Dynamics) and customer engagement documentation</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Highly organized, self‑directed approach to managing a diverse portfolio of accounts</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>What would be nice to have:</b></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Experience supporting upsell, expansion, or add‑on revenue within an account base</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Familiarity with telematics platforms, IoT solutions, or hardware‑enabled software</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Experience collaborating closely with internal sales teams on account planning</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Ability to assess customer risk and proactively address adoption or engagement gaps</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Experience providing structured feedback to Product or Engineering teams</span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Comfort acting as a trusted advisor on best practices and workflow optimization </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:8px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><b>What we offer:</b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Medical, dental, and vision benefits</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Paid Vacation, Sick Time, and Paid Holidays </span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Profit Sharing Opportunities</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Flexible Spending and HSA Accounts</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">401k with automatic company contribution and company match</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Short-term and long-term disability insurance</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Life, Dependent Life, and AD&D Insurance</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Employee Assistance Program </span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">Employee Discounts</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">On-site fitness center (Houston)</span></span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">On-the-job training and development</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><i>The salary for this position ranges from $76,000 to $96,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.</i></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\">To be considered for this role, all applicants must submit a full and complete application through our careers page. </span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"vertical-align:middle\"><b><i>Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</i></b></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b>Equal Opportunity Employer/Veterans/Disabled</b></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><b><span style=\"background:white\"><span style=\"color:#2d2d2d\">Agency Disclaimer</span></span></b>:</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\">Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n",
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"description": "About Us:\n\nLogisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being ...",
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