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HomeCompaniesBD479B80F5439BE12896A05B9A6B9862Guest Service Agent RC

Guest Service Agent RC

BD479B80F5439BE12896A05B9A6B9862 · Radisson Corning - Corning, NY 14830; 125 Denison Parkway East, Corning, NY, 14830, USA · Active · $17–$17 / hour · Paycom ATS

Job facts

FieldValue
CompanyBD479B80F5439BE12896A05B9A6B9862
TitleGuest Service Agent RC
Normalized title-
Department / teamHospitality - Hotel
LocationCorning, NY, United States
Work model-
Employment typeFull Time
Salary$17–$17 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-01-16 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-21

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Corning.Open
Department jobsActive postings in Hospitality - Hotel.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBD479B80F5439BE12896A05B9A6B9862
Sourceceed1ae9-fa52-4d12-a567-1e0be241028e
ATS providerPaycom ATS

Description

Description Team Members are expected to always display Core Hotels & Resorts’ Core Values: Be incredibly friendly & positive Serve & respect others Be smart about our business Enthusiastically reimagine Summary: The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression. Essential Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Ensure security of guest rooms. Other duties as assigned. Qualifications Education & Experience High school diploma or equivalent Prior hospitality experience preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and Opera or similar property management system Work Conditions Must be able to stand on feet throughout the shift, with intermittent periods of walking. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Works near others, usually within a few feet. May work in a noisy or distracting environment. Have a very high level of social contact. Interact frequently with guests in person and by telephone. Frequent and long-term screen use. Requirements Authorized to work in the United States Ability to multi-task and prioritize duties. Able to communicate effectively in English. Possess excellent verbal and written communication skills. Strong computer skills. Able to work well under pressure. Able to accurately follow instructions, both verbally and written. Must be able to work in a fast-paced environment. Must have excellent listening skills. Must always ensure a teamwork environment. Ability to work a flexible schedule that may include evenings, weekends and holidays. Ability to resolve problems/conflicts in a diplomatic and tactful manner. Passion for creating an exceptional experience for all guests.

Full job record

Job ID40d638026755dd9c001631d0852f0b6577706ecc
Org ID0756ca7c-cef3-4edd-bc4e-8c04aa7b3a98
Source IDceed1ae9-fa52-4d12-a567-1e0be241028e
Board IDceed1ae9-fa52-4d12-a567-1e0be241028e
Providerpaycom
Provider Job Key451794
TitleGuest Service Agent RC
Normalized Title
Statusactive
Activeyes
Location TextRadisson Corning - Corning, NY 14830; 125 Denison Parkway East, Corning, NY, 14830, USA
DepartmentHospitality - Hotel
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionNY
CityCorning
Salary Raw$17.12 - $17.12 Hourly
Salary Min17.12
Salary Max17.12
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=451794&clientkey=BD479B80F5439BE12896A05B9A6B9862
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=451794&clientkey=BD479B80F5439BE12896A05B9A6B9862
First Seen At2026-05-31 19:07:50Z
Last Seen At2026-06-21 10:04:15Z
Last Checked At2026-06-21 10:04:15Z
Last Changed At2026-05-31 19:07:50Z
Inactive At
Source Posted At2026-01-16 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=BD479B80F5439BE12896A05B9A6B9862/date=2026-06-21/2026-06-21T10-04-13-500Z-5e0adf1e9c11c72279ed0605ac896c0323d4493fd2e5bf69971cc4679defb944.json
Event Fields
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This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression. \\r\\n\\r\\nEssential Functions\\r\\n\\r\\n\\r\\n\\tMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.\\r\\n\\tMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\\r\\n\\tAnticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\\r\\n\\tMaintain positive guest relations at all times.\\r\\n\\tResolve guest complaints, ensuring guest satisfaction.\\r\\n\\tMaintain complete knowledge at all times of:\\r\\n\\t\\r\\n\\t\\tAll hotel features/services, hours of operation.\\r\\n\\t\\tAll room types, numbers, layout, decor, appointments and location.\\r\\n\\t\\tAll room rates, special packages and promotions.\\r\\n\\t\\tDaily house count and expected arrivals/departures.\\r\\n\\t\\tRoom availability status for any given day.\\r\\n\\t\\tScheduled in-house group activities, locations and times.\\r\\n\\t\\r\\n\\t\\r\\n\\tEnsure that current information on rates, packages and promotions is available at the Front Desk.\\r\\n\\tInspect, plan and ensure that all materials and equipment are in complete readiness for service.\\r\\n\\tMonitor the hotel front entrance and resolve any congested situations.\\r\\n\\tMonitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.\\r\\n\\tMonitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.\\r\\n\\tMaintain a neat and presentable front desk area.\\r\\n\\tMonitor guest mail and ensure that it is processed according to procedures.\\r\\n\\tMonitor and ensure that express check-outs are processed through the system.\\r\\n\\tObserve guest reactions and confer frequently with staff to ensure guest satisfaction.\\r\\n\\tAssist guests with reports of lost/stolen articles, following hotel policy.\\r\\n\\tAdhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.\\r\\n\\tEnsure security of guest rooms.\\r\\n\\tOther duties as assigned.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Core Hotels and Resorts\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD479B80F5439BE12896A05B9A6B9862\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"125 Denison Parkway East\",\"addressLocality\":\"Corning\",\"addressRegion\":\"NY\",\"postalCode\":14830,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education &amp; Experience\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tPrior hospitality experience preferred.&nbsp;\\r\\n\\tAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.\\r\\n\\tPrevious experience with Windows, Office, and Opera or similar property management system\\r\\n\\r\\n\\r\\nWork Conditions\\r\\n\\r\\n\\r\\n\\tMust be able to stand on feet throughout the shift, with intermittent periods of walking.\\r\\n\\tMust be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently, and squeezing &amp; overhead reaching occasionally. \\r\\n\\tWorks near others, usually within a few feet.\\r\\n\\tMay work in a noisy or distracting environment.\\r\\n\\tHave a very high level of social contact. Interact frequently with guests in person and by telephone.\\r\\n\\tFrequent and long-term&nbsp;screen use.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequirements\\r\\n\\r\\n\\r\\n\\tAuthorized to work in the United States\\r\\n\\tAbility to multi-task and prioritize duties.\\r\\n\\tAble to communicate effectively in&nbsp;English.\\r\\n\\tPossess excellent verbal and written communication skills.\\r\\n\\tStrong computer skills.\\r\\n\\tAble to work well under&nbsp;pressure.\\r\\n\\tAble to accurately follow instructions, both verbally and written.\\r\\n\\tMust be able to work in a fast-paced&nbsp;environment.\\r\\n\\tMust have excellent listening&nbsp;skills.\\r\\n\\tMust always ensure a teamwork&nbsp;environment.\\r\\n\\tAbility to work a flexible schedule that may include evenings, weekends and&nbsp;holidays.\\r\\n\\tAbility to resolve problems/conflicts in a diplomatic and tactful&nbsp;manner.\\r\\n\\tPassion for creating an exceptional experience for all&nbsp;guests.\\r\\n\\r\\n\",\"experienceRequirements\":\"Education &amp; Experience\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tPrior hospitality experience preferred.&nbsp;\\r\\n\\tAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.\\r\\n\\tPrevious experience with Windows, Office, and Opera or similar property management system\\r\\n\\r\\n\\r\\nWork Conditions\\r\\n\\r\\n\\r\\n\\tMust be able to stand on feet throughout the shift, with intermittent periods of walking.\\r\\n\\tMust be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently, and squeezing &amp; overhead reaching occasionally. \\r\\n\\tWorks near others, usually within a few feet.\\r\\n\\tMay work in a noisy or distracting environment.\\r\\n\\tHave a very high level of social contact. Interact frequently with guests in person and by telephone.\\r\\n\\tFrequent and long-term&nbsp;screen use.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nRequirements\\r\\n\\r\\n\\r\\n\\tAuthorized to work in the United States\\r\\n\\tAbility to multi-task and prioritize duties.\\r\\n\\tAble to communicate effectively in&nbsp;English.\\r\\n\\tPossess excellent verbal and written communication skills.\\r\\n\\tStrong computer skills.\\r\\n\\tAble to work well under&nbsp;pressure.\\r\\n\\tAble to accurately follow instructions, both verbally and written.\\r\\n\\tMust be able to work in a fast-paced&nbsp;environment.\\r\\n\\tMust have excellent listening&nbsp;skills.\\r\\n\\tMust always ensure a teamwork&nbsp;environment.\\r\\n\\tAbility to work a flexible schedule that may include evenings, weekends and&nbsp;holidays.\\r\\n\\tAbility to resolve problems/conflicts in a diplomatic and tactful&nbsp;manner.\\r\\n\\tPassion for creating an exceptional experience for all&nbsp;guests.\\r\\n\\r\\n\",\"industry\":\"Hospitality - Hotel\",\"validThrough\":\"2026-06-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Education &amp; Experience</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Prior hospitality experience preferred.&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#444444;\">Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous experience with Windows, Office, and Opera or similar property management system</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Work Conditions</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to stand on feet throughout the shift, with intermittent periods of walking.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to perform simple grasping, fine manipulation, and repetitive hand &amp; arm movements frequently, and squeezing &amp; overhead reaching occasionally. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">Works near others, usually within a few feet.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\">May work in a noisy or distracting environment.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#444444;\">Have a very high level of social contact. Interact frequently with guests in person and by telephone.</span></span></span></span></span></li>\r\n\t<li><span style=\"color:#444444;font-family:Arial, sans-serif;\"><span style=\"font-size:10.5pt;\">Frequent and </span><span style=\"font-size:14px;\">long-term</span><span style=\"font-size:10.5pt;\">&nbsp;screen use.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Requirements</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Authorized to work in the United States</span></span></li>\r\n\t<li><span style=\"font-size:14px;\">Ability to multi-task and prioritize duties.</span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Able to communicate effectively in&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">English.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\">Possess excellent verbal and written communication skills.</span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong computer skills.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Able to work well under&nbsp;pressure.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Able to accurately follow instructions, both verbally and written.</span></span></li>\r\n\t<li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">Must be able to work in a fast-paced&nbsp;environment.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have excellent listening&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">skills.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must always ensure a teamwork&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">environment.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work a flexible schedule that may include evenings, weekends and&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">holidays.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to resolve problems/conflicts in a diplomatic and tactful&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">manner.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Passion for creating an exceptional experience for all&nbsp;</span></span><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:14px;\">guests.</span></span></li>\r\n</ul>\r\n",
    "descriptionTitle": "Description",
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    "legalRevisionDate": {
      "date": "2025-05-05T13:30:33.000Z",
      "timezone": "America/Chicago",
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    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
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  },
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    "isHotJob": false,
    "jobTitle": "Guest Service Agent RC",
    "postedOn": "",
    "locations": "Radisson Corning - Corning, NY 14830",
    "remoteType": "",
    "description": "Team Members are expected to always display Core Hotels & Resorts’ Core Values:\r\n\r\n\r\n\tBe incredibly friendly & positive\r\n\tServe & respect others\r\n\tBe ...",
    "positionType": "Full-Time/Part-Time"
  },
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