Program Supervisor

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  "last_changed_at": "2026-06-03T10:37:55.755Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Brooks, Alberta, T1R1C5, Canada",
    "city": "Brooks",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
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  "salary_min": null,
  "inferred_at": "2026-06-01T12:18:19.929Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Brooks, Alberta, T1R1C5, Canada",
      "city": "Brooks",
      "region": null,
      "country": "Canada",
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      "confidence": 0.95
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    "countries": [
      "Canada"
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{}

{
  "list_job": {
    "id": "248",
    "isRemote": null,
    "location": {
      "city": "Brooks",
      "state": "Alberta"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19011",
    "locationType": "0",
    "jobOpeningName": "Program Supervisor",
    "departmentLabel": "Employment Services (ALSS)",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Brooks",
      "state": "Alberta",
      "postalCode": "T1R1C5",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-03-19",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
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    "description": "<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Ballad Group</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Ballad is hiring a </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Supervisor; </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">the lead role for our Brooks Workforce Employment Readiness and Connections Program (WERC).</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">At Ballad Group our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy, Trade and Immigration and Ministry of Assisted Living and Social Services.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">The</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"> goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The Opportunity</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">The</span><br><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Supervisor </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">will be the lead role in Ballad’s Brooks WERC program. This key position will be responsible for group and individualized program coordination &amp; planning, career counselling, and team management. The successful candidate will be expected to lead the day-to-day activities and ensure effective and consistent communication with internal staff and external partners to ensure the success of each program participant.  </span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">As the internal central resource for the program, the </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Supervisor </span><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">will utilize excellent judgment to develop credible and meaningful relationships with program participants and collaborate with program team members to ensure program delivery success Excellent communication skills, prioritization, and organization will be a necessity for this role.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">This position is in-person and is located in Brooks, Alberta. The Program Supervisor reports to the Contract Manager.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Coordination</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Lead all program team members to success by ensuring Right Person Right Seat.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Organize team meetings that focus on program team and participant success.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Performance manages program team members.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Development</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Lead program team members to ensure consistency and develop new program material for classroom instruction.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Ensure all instructional materials and activities are relevant and align with WERC and industry standards.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Collaborate with the Intake Assessment Specialist regarding the intake of qualified program participants.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Delivery</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Prepare and submit applications and reports on time and as required.</span></li>\n<li>Generate, foster, and maintain professional contacts within the Brooks community with the focus on recruitment, job placement and participant success.</li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Professionally liaise with internal staff &amp; external clients.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Creatively find solutions to ensure participant success.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Program Reporting</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Prepare and submit required program reports to the Contract Manager.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Follow Compass standards for accurately and efficiently reporting.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Business Development</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Positively represent the program to Ballad staff and sector stakeholders.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Promote program activities internally and externally through positive communication.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Actively seek out positive solutions to solve challenges amongst staff, participants, and partners.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Actively seek out external events to support recruitment, work experience and job placement opportunities.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Promote Employer contributions and community co-investment.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Support Work</span></p>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Service orientation and scheduling of appointments.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Workshop facilitation and delivery.</span></li>\n<li>Connecting participants with employers for various employment experiences and job placements.</li>\n</ul>\n<ul>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Active service and case management  of participants to ensure success.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Administration including maintenance of participant files, data entry, responding to incoming inquiries, preparation of materials.</span></li>\n<li><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 12pt\">Other duties that may arise from time to time and as may be assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Experience </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">5+ years of experience leading a team,</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">A post-secondary degree in a relevant study or equivalent is an asset,</span></li>\n<li><span style=\"font-size: 12pt\">Experience in human services roles, specifically employment services.</span></li>\n<li><span style=\"font-size: 12pt\">A valid class 5 Driver’s license is preferred.</span></li>\n<li><span style=\"font-size: 12pt\">Comfortability with individuals who experience barriers to employment, including lifestyle or other barriers.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Experience using a Compass or Mobius is a bonus but not required.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Excellent verbal and interpersonal communication skills.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Exceptional organization, time management, and prioritization skills.</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Strong team-oriented skills; and</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Strong interpersonal, relationship building and conflict resolution skills.</span></li>\n</ul>",
    "compensation": "$65,000 - $75,000",
    "departmentId": "19011",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18381",
    "jobOpeningName": "Program Supervisor",
    "departmentLabel": "Employment Services (ALSS)",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://balladgroup.bamboohr.com/careers/248",
    "employmentStatusLabel": "Full-Time"
  }
}