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Vice President, Customer Experience - Any ADM location in the US

BrassRing 25416 / 5998 · Active · IBM Kenexa BrassRing

Job facts

FieldValue
CompanyBrassRing 25416 / 5998
TitleVice President, Customer Experience - Any ADM location in the US
Normalized title-
Department / teamSales, Customer Service & Origination
LocationVice President, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerIBM Kenexa BrassRing
Posted / first seen— / 2026-05-29
Changed / last seen2026-06-01 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from BrassRing 25416 / 5998.Open
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City jobsActive postings in Vice President.Open
Department jobsActive postings in Sales, Customer Service & Origination .Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBrassRing 25416 / 5998
Source0336bf5f-157c-49bc-baf5-4e2c500f785a
ATS providerIBM Kenexa BrassRing

Description

Vice President, Customer Experience – Any US ADM location Kennesaw, GA preferred Scope: The Customer Experience Leader will be responsible for how the organization interacts and supports Health & Wellness (H&W) customers globally. This leader will be responsible for creating a seamless customer experience. Will own the enterprise CX vision for H&W globally and is responsible for translating that vision into a multi-year roadmap with clear milestones, requirements, and organizational accountability. The successful candidate will own the process from customer engagement to customer retention and coordinate the activities of the organization to drive the strategic and tactical execution of the vision. Accountability: Customer Experience: Own the customer segmentation framework aligned with the broader H&W strategy Responsible for the E2E customer experience spanning prospect engagement, scale up, onboarding, order to delivery, and ongoing support to identify all friction points, improvement opportunities and resolution. Lead periodic strategic reviews with stakeholders, presenting the state of customer experience, transformation progress, and improvement recommendations. Internal Team Alignment: Serve as primary point of contact to align on process utilized to support customers within organization Design and implement clear escalation pathways that route customer-impacting issues across all functions with defined parameters. Lead process improvement initiatives targeting the highest-impact friction points in the customer experience from onboarding to ongoing partnership. Standardize communication protocols to ensure customers receive proactive, clear, and consistent messaging to support each customer segment. Customer Retention and Revenue Growth: Responsible for all activities related to communicating the voice of the customer within the organization Support the commercial organization with reporting and recommendations on growing with customers. Partner with Sales to develop joint strategic account plans that identify expansion opportunities, cross-sell pathways, and at-risk accounts requiring proactive intervention. Team Leadership: Lead and mentor the organization, teams and individuals on customer experience Responsible for building the organization aligned with the strategy in supporting customer segments Job Profile: Education Minimum – Bachelor's degree in Sciences, Business, Finance, or a related field. Preferred – MBA or advanced degree preferred. Experience 15+ years of progressive leadership experience in customer experience, account management, or commercial operations, with at least 5 years in a leadership role overseeing CX Demonstrated success leading CX transformation in large, complex, matrixed organizations—preferably in Health & Wellness industry, contract manufacturing, and/or specialty ingredients Experience in the dietary supplement, nutrition, or health and wellness ingredient industry Specific skills Proven ability to drive cross-functional alignment across entire organization Commercial and , Operations, Quality, Supply Chain, and Finance with both influence and formal governance authority Operational knowledge of end-to-end customer journeys in manufacturing/B2B environment Operational discipline—comfort operating at both the strategic and tactical levels, with a willingness to dig into processes, systems, and frontline execution when needed Proven track record of successfully managing diverse responsibilities and delivering financial results in a fast-paced, dynamic business environment. Strong leadership and influencing skills, with the ability to collaborate effectively across functions and drive initiatives to achieve strategic objectives. Highly organized, detail-oriented, and able to manage multiple priorities simultaneously while meeting deadlines. Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:108957BR

Full job record

Job ID40a60eb644c925ebb32896a5e15ca10d84f53b59
Org ID25282a4d-f76b-4c65-8595-48de14aa83db
Source ID0336bf5f-157c-49bc-baf5-4e2c500f785a
Board ID0336bf5f-157c-49bc-baf5-4e2c500f785a
Provideribm_kenexa_brassring
Provider Job Key3367447
TitleVice President, Customer Experience - Any ADM location in the US
Normalized Title—
Statusactive
Activeyes
Location Text—
DepartmentSales, Customer Service & Origination
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
Region—
CityVice President
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25416&siteid=5998&jobid=3367447
Apply URLhttps://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25416&siteid=5998&jobid=3367447
First Seen At2026-05-29 19:33:58Z
Last Seen At2026-06-06 18:49:12Z
Last Checked At2026-06-06 18:49:12Z
Last Changed At2026-06-01 12:04:26Z
Inactive At—
Source Posted At—
Source Updated At2026-06-01 00:00:00Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=ibm_kenexa_brassring/board=p:25416|s:5998/date=2026-06-06/2026-06-06T18-49-03-988Z-55585c627f49a09758c881bf1246f2a7797d7664a1e7a9fc7c6e8370c888cf02.json
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      "Value": "<span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b>Vice President, Customer Experience – Any US ADM location</b></span><br><span style=\"line-height:115%\"><b>Kennesaw, GA preferred</b></span><br><br><span style=\"line-height:115%\"><b>Scope:</b></span><br><span style=\"line-height:115%\">The Customer Experience Leader will be responsible for how the organization interacts and supports Health &amp; Wellness (H&amp;W) customers globally.&nbsp; </span><br><br><span style=\"line-height:115%\">This leader will be responsible for creating a seamless customer experience.&nbsp; Will own the enterprise CX vision for H&amp;W globally and is responsible for translating that vision into a multi-year roadmap with clear milestones, requirements, and organizational accountability.</span><br><br><span style=\"line-height:115%\">The successful candidate will own the process from customer engagement to customer retention and coordinate the activities of the organization to drive the strategic and tactical execution of the vision.</span><br><br><span style=\"line-height:115%\"><b>Accountability:</b></span><br><span style=\"line-height:115%\"><b>Customer Experience:</b></span></span></span><ul style=\"margin-bottom:4px\"><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Own the customer segmentation framework aligned with the broader H&amp;W strategy</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Responsible for the E2E customer experience spanning prospect engagement, scale up, onboarding, order to delivery, and ongoing support to identify all friction points, improvement opportunities and resolution.</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Lead periodic strategic reviews with stakeholders, presenting the state of customer experience, transformation progress, and improvement recommendations.</span></span></span></li></ul><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b>Internal Team Alignment:</b></span></span></span><ul style=\"margin-bottom:4px\"><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Serve as primary point of contact to align on process utilized to support customers within organization</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Design and implement clear escalation pathways that route customer-impacting issues across all functions with defined parameters.</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Lead process improvement initiatives targeting the highest-impact friction points in the customer experience from onboarding to ongoing partnership.</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Standardize communication protocols to ensure customers receive proactive, clear, and consistent messaging to support each customer segment.</span></span></span></li></ul><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b>Customer Retention and Revenue Growth:</b></span></span></span><ul style=\"margin-bottom:4px\"><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Responsible for all activities related to communicating the voice of the customer within the organization </span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Support the commercial organization with reporting and recommendations on growing with customers.</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Partner with Sales to develop joint strategic account plans that identify expansion opportunities, cross-sell pathways, and at-risk accounts requiring proactive intervention.</span></span></span></li></ul><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b>Team Leadership:</b></span></span></span><ul style=\"margin-bottom:4px\"><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Lead and mentor the organization, teams and individuals on customer experience</span></span></span></li><li style=\"margin-bottom:4px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Responsible for building the organization aligned with the strategy in supporting customer segments</span></span></span></li></ul><br><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><b>Job Profile:</b></span></span></span><br>&nbsp;<h3><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\"><b><span style=\"line-height:115%\">Education</span></b></span></span></span></span></span></h3><ul><li><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"page-break-after:avoid\">Minimum – Bachelor's degree in Sciences, Business, Finance, or a related field.</span></span></span></span></li><li><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\"><span style=\"page-break-after:avoid\">Preferred – MBA or advanced degree preferred.</span></span></span></span></li></ul><h3><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\"><b><span style=\"line-height:115%\">Experience</span></b></span></span></span></span></span></h3><ul style=\"margin-bottom:4px\"><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">15+ years of progressive leadership experience in customer experience, account management, or commercial operations, with at least 5 years in a leadership role overseeing CX</span></span></span></li><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Demonstrated success leading CX transformation in large, complex, matrixed organizations—preferably in Health &amp; Wellness industry, contract manufacturing, and/or specialty ingredients</span></span></span></li><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Experience in the dietary supplement, nutrition, or health and wellness ingredient industry</span></span></span></li></ul><h5><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\"><span style=\"color:#0f4761\"><span style=\"font-weight:normal\"><b>Specific skills</b></span></span></span></span></span></h5><ul><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Proven ability to drive cross-functional alignment across entire organization Commercial and , Operations, Quality, Supply Chain, and Finance with both influence and formal governance authority</span></span></span></li><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Operational knowledge of end-to-end customer journeys in manufacturing/B2B environment</span></span></span></li><li style=\"margin-bottom:4px; margin-left:8px\"><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:115%\">Operational discipline—comfort operating at both the strategic and tactical levels, with a willingness to dig into processes, systems, and frontline execution when needed</span></span></span></li><li><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Proven track record of successfully managing diverse responsibilities and delivering financial results in a fast-paced, dynamic business environment.</span></span></span></li><li><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Strong leadership and influencing skills, with the ability to collaborate effectively across functions and drive initiatives to achieve strategic objectives.</span></span></span></li><li><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal\">Highly organized, detail-oriented, and able to manage multiple priorities simultaneously while meeting deadlines.</span></span></span></li></ul><br><span style=\"font-size:15px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.<br><br>ADM requires the successful completion of&nbsp;a&nbsp;background check.&nbsp;<br><br>REF:108957BR</span></span>",
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      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    },
    {
      "QId": 1,
      "Value": "GA - Georgia ",
      "Options": null,
      "AjaxLoad": false,
      "VerityZone": null,
      "QuestionName": "formtext9",
      "QuestionType": null,
      "IsAutoComplete": false,
      "QuestionNumber": null,
      "IsChildQuestion": false,
      "selectedOptions": null,
      "IsParentQuestion": false,
      "ParentQuestionId": 0,
      "QuestionDescription": null,
      "ActualValueFromSolar": null,
      "SelectedOptionsFromSavedSearch": null
    }
  ],
  "SavedDate": null,
  "NextApplyDate": null,
  "SavedDateTime": null,
  "NoOfDaysToExpire": 0,
  "NoOfHoursToExpire": 0,
  "CurrentSubmissions": 0,
  "isSocialReferralJobRestricted": false
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/40a60eb644c925ebb32896a5e15ca10d84f53b59?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/25282a4d-f76b-4c65-8595-48de14aa83dbJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/0336bf5f-157c-49bc-baf5-4e2c500f785aJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/40a60eb644c925ebb32896a5e15ca10d84f53b59/eventsJSON

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