Customer Success Manager Spain

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  "active_status": "active"
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  "location": {
    "raw": "Barcelona, Barcelona, 08038, Spain",
    "city": "Barcelona",
    "region": "Barcelona",
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  "inferred_at": "2026-06-06T10:29:34.809Z",
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      "region": "Barcelona",
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    "id": "264",
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    "location": {
      "city": "Barcelona",
      "state": "Barcelona"
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    "departmentLabel": "Sales",
    "employmentStatusLabel": "Permanent Contract (Full - time)"
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    "location": {
      "city": "Barcelona",
      "state": "Barcelona",
      "postalCode": "08038",
      "addressCountry": "Spain"
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    "datePosted": "2026-05-20",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Get in charge with Wallbox!</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">About the Role:</span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Customer Success Manager (CSM) is responsible for ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s AC and DC charging solutions. The CSM drives customer retention and renewal, identifies technical and commercial growth opportunities, and acts as a trusted partner for customers throughout their lifecycle.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead customer onboarding, including training, documentation, and initial deployment support.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure smooth installation, commissioning, and integration of AC and DC products.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Requirements:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">3–5+ years</span> in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in <span style=\"font-weight: bold\">infrastructure, energy, or EV charging</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proven track record <span style=\"font-weight: bold\">managing large, complex accounts</span> and multi-stakeholder relationships.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong <span style=\"font-weight: bold\">relationship management and consultative skills</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Technical understanding of <span style=\"font-weight: bold\">hardware/software solutions</span>, ideally in <span style=\"font-weight: bold\">energy or mobility</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Familiarity with <span style=\"font-weight: bold\">public tender processes, regulatory frameworks, and large contract negotiations.</span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Skills &amp; Competencies:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent <span style=\"font-weight: bold\">communication and interpersonal skills</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to <span style=\"font-weight: bold\">identify opportunities</span> for upsell and growth within customer accounts.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong <span style=\"font-weight: bold\">problem-solving and project management</span> skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work effectively in <span style=\"font-weight: bold\">cross-functional, international teams</span>.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Spanish + English Speaker.</span></li>\n</ul>\n<p><br></p>\n<p><span><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Why Join Wallbox?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible working hours</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Hybrid work schedule and half Fridays. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">First-class private health insurance.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Please submit your resume in English</span></p>\n<p><span style=\"font-size: 10pt\"><em>*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.</em></span></p>",
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