Home › Companies › Nox Health Group, Inc. › Patient Advocate
Patient Advocate
Nox Health Group, Inc. · Alpharetta, GA, United States · Hybrid · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Nox Health Group, Inc. |
| Title | Patient Advocate |
| Normalized title | - |
| Department / team | Patient Care Services & Clinical Operations |
| Location | Alpharetta, GA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-05-20 / 2026-05-29 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Nox Health Group, Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Alpharetta. | Open |
| Department jobs | Active postings in Patient Care Services & Clinical Operations. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Nox Health Group, Inc. |
| Source | 190718d3-c40a-4164-9843-e0602db5e613 |
| ATS provider | Rippling ATS |
Description
company
About Us
Simply put, we believe in the power of sleep.
As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.
Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.
Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.
role
About the role
Are you an organized, detail-oriented medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey?
If so, Fusion Sleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.
Fusion Sleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.
We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates at our Alpharetta, GA location.
What you'll do
Adhere to call quality standards, patient service expectations, and workflow compliance. Demonstrate ongoing improvement in call quality, patient experience, scheduling accuracy, and workflow adherence. Accept and apply coaching feedback to improve communication skills, productivity, and overall job performance. Maintain professionalism and accountability in all patient, provider, and team interactions. Prioritize and complete assigned daily tasks, scheduling workflows, patient communications, inbox management, and administrative duties in accordance with departmental productivity standards and operational deadlines. Demonstrate accountability for managing daily assignments and escalating unresolved issues appropriately. Coordinate and schedule patient appointments across multiple service lines and appointment types. Maintain accurate patient demographic, insurance, and referral information within electronic medical record systems. Manage inbound and outbound patient communications including phone calls, voicemail follow-up, portal messaging, and scheduling outreach. Verify insurance eligibility, insurance benefits, and utilize practice tools to provide accurate estimates for projected patient liabilities. Utilize multiple healthcare technology platforms including EMR, phone systems, messaging applications, and scheduling tools. Maintain compliance with HIPAA, organizational policies, privacy standards, and departmental procedures. Assist with locating prior appointments, sleep study results, and PAP device information. Provide basic troubleshooting assistance for Athena Patient Portal access. Assist with expired tickler cleanup and administrative follow-up tasks. Support additional scheduling workflows related to compliance visits, mask fitting, supply requests, outside DME coordination, and prescription refill processes. Monitor and communicate updates through designated Slack channels. Perform other administrative or patient support duties as assigned. Qualifications
One (1) year of experience working in a medical/clinic setting preferred Minimum of two (2) years of general clerical experience EMR system experience required Strong customer service and communication skills. Attention to detail and organizational ability. Ability to multitask in a fast-paced healthcare environment. Ability to maintain professionalism and empathy during patient interactions. Ability to work independently and collaboratively within a team environment.
Full job record
| Job ID | 40781457be23870e96269baea6e468ef271b5c8e |
| Org ID | 52e8a30b-7adf-43c9-a47a-632c94689e50 |
| Source ID | 190718d3-c40a-4164-9843-e0602db5e613 |
| Board ID | 190718d3-c40a-4164-9843-e0602db5e613 |
| Provider | rippling |
| Provider Job Key | 09f72792-9432-4229-969e-a8ee01040d16 |
| Title | Patient Advocate |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Alpharetta, GA, United States |
| Department | Patient Care Services & Clinical Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | GA |
| City | Alpharetta |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/fusionsleep/jobs/09f72792-9432-4229-969e-a8ee01040d16 |
| Apply URL | https://ats.rippling.com/fusionsleep/jobs/09f72792-9432-4229-969e-a8ee01040d16 |
| First Seen At | 2026-05-29 07:06:30Z |
| Last Seen At | 2026-06-06 19:27:09Z |
| Last Checked At | 2026-06-06 19:27:09Z |
| Last Changed At | 2026-06-06 19:27:09Z |
| Inactive At | — |
| Source Posted At | 2026-05-20 13:48:38Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=fusionsleep/date=2026-06-06/2026-06-06T19-27-08-547Z-d84829f8269b1450b03cc420e242c51898e642a96153e94375c49b8f2c0be2eb.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Are you an organized, detail-oriented medical professional with a passion for sleep medicine? Do you understand the frustrations and fear those with sleep disorders have and can provide the compassion and expertise to help them on their sleep journey?</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">If so, Fusion Sleep wants to learn more about YOU, your experience and your desire to become part of a team that provides innovative solutions with a high level of customer service and patient satisfaction.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">Fusion Sleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine. Our expert team of experienced physicians are board certified in sleep medicine and focus on disease prevention and management.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(67,67,67);white-space:pre-wrap;\">We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates at our Alpharetta, GA location.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Adhere to call quality standards, patient service expectations, and workflow compliance. </span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Demonstrate ongoing improvement in call quality, patient experience, scheduling accuracy, and workflow adherence.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Accept and apply coaching feedback to improve communication skills, productivity, and overall job performance.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Maintain professionalism and accountability in all patient, provider, and team interactions.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Prioritize and complete assigned daily tasks, scheduling workflows, patient communications, inbox management, and administrative duties in accordance with departmental productivity standards and operational deadlines.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Demonstrate accountability for managing daily assignments and escalating unresolved issues appropriately.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Coordinate and schedule patient appointments across multiple service lines and appointment types.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Maintain accurate patient demographic, insurance, and referral information within electronic medical record systems.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Manage inbound and outbound patient communications including phone calls, voicemail follow-up, portal messaging, and scheduling outreach.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Verify insurance eligibility, insurance benefits, and utilize practice tools to provide accurate estimates for projected patient liabilities.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Utilize multiple healthcare technology platforms including EMR, phone systems, messaging applications, and scheduling tools.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Maintain compliance with HIPAA, organizational policies, privacy standards, and departmental procedures.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Assist with locating prior appointments, sleep study results, and PAP device information.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Provide basic troubleshooting assistance for Athena Patient Portal access.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Assist with expired tickler cleanup and administrative follow-up tasks.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Support additional scheduling workflows related to compliance visits, mask fitting, supply requests, outside DME coordination, and prescription refill processes.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Monitor and communicate updates through designated Slack channels.</span></li><li style=\"color:rgb(29,28,29);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(29,28,29);font-size:11pt;white-space:pre-wrap;\">Perform other administrative or patient support duties as assigned.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">One (1) year of experience working in a medical/clinic setting preferred </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Minimum of two (2) years of general clerical experience </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">EMR system experience required </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Strong customer service and communication skills.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Attention to detail and organizational ability.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Ability to multitask in a fast-paced healthcare environment.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Ability to maintain professionalism and empathy during patient interactions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);background-color:rgb(255,255,255);white-space:pre-wrap;\">Ability to work independently and collaboratively within a team environment.</span></li></ul>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About Us</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(29,28,29);white-space:pre-wrap;\">Simply put, we believe in the power of sleep.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"color:rgb(29,28,29);white-space:pre-wrap;\">As sleep health champions, we want more and more people to wake up to a brighter day every day. And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health. We strive to give more access to the technology and care they need to lead fuller lives.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"color:rgb(29,28,29);white-space:pre-wrap;\">Our depth of knowledge in the science of sleep gives us a unique perspective on sleep as a critical intervention strategy in chronic disease. We help people see the right problem and the right way forward, elevating not just our solutions but also advancing the field of sleep medicine.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"color:rgb(29,28,29);white-space:pre-wrap;\">Our vision is to work with our partners — employers, health systems, health plans, government agencies, provider groups and others committed to transforming care — to expand sleep health care to where it is needed, so it can take its rightful place in the healthcare ecosystem.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
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