Customer Service Representative /Dispatcher

At Flynn, it's not just a job, it's a career The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A Day in the Life: Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone Respond promptly to client’s inquiries and meet client timeframes Communicate with clients through various channels, such as online portals Communicate and coordinate with internal Service Departments across Canada and the US Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Obtain and evaluate all relevant information to handle inquiries and complaints Escalate requests and unresolved issues to the designated resource as required Keep records of customer interactions; record details of inquiries, comments and complaint Follow communication procedures, guidelines and policies Provide accurate invoicing to all Strategic Clients Identify any discrepancies between contract amounts and invoice amount and resolve any issue What We Offer: Great Perks and Discounts Amazing Benefits and RRSP matching program Great environment where our motto is “Flynn Family Winning Together”! What We Are Seeking: Prior experience in Customer Service or Dispatching is an added advantage Familiarity with the construction or roofing industry is preferred but not mandatory Post-secondary education is preferred Excellent verbal and written communication Must be computer literate with proficiency and working knowledge of database and reporting tools Ability to manage multiple customer portals for invoicing and service coordination After hours and weekend availability as required Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team. Disclosure: We use an AI-powered system to initially screen resumes.  However,  all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to. This posting is for an existing vacancy within the organization.

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