Part-time Evening Customer Service/Buyer Success Representative

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    "countries": [
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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      "state": "Pennsylvania"
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    "departmentLabel": "HBA Sales - Buyer Success",
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    "location": {
      "city": "Tyrone",
      "state": "Pennsylvania",
      "postalCode": "16686",
      "addressCountry": "United States"
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    "datePosted": "2026-06-05",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Customer Service / Buyer Success Representative</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Tyrone, PA (In-Office)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Company / Department:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>InspectionGo / HomeBinder Assistant (HBA)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Employment Type:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> Part</span>-Time</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Compensation:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>$13.00 - $15.00 per hour plus applicable bonus</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Schedule:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Primarily Evening (2-10pm) and daytime Weekend Shifts (9am-7pm)</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Us: Help Homebuyers Navigate One of Life’s Biggest Milestones</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">At InspectionGo, we're transforming the home inspection industry through innovative technology and exceptional customer experiences. As a fast-growing proptech company, we help homeowners, inspectors, and real estate professionals better understand homes through data-driven digital solutions.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We're looking for a<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Customer Service / Buyer Success Representative</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>to join our HomeBinder Assistant (HBA) team and provide outstanding support to homebuyers throughout their moving journey.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to hear from you.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What You'll Do</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">As a Buyer Success Representative, you'll serve as a trusted resource for homebuyers, helping them navigate questions, next steps, and moving-related services after their home inspection.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Key responsibilities include:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Responding to customer inquiries via phone, text, and email with professionalism and empathy.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Providing timely, accurate, and helpful guidance throughout the buyer journey.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Preparing and sending moving-related plans and communications accurately and on schedule.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Documenting customer interactions to ensure seamless follow-up and service continuity.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identifying and escalating issues when needed while partnering with internal teams to resolve them efficiently.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Following established processes to deliver a consistent, high-quality customer experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintaining accurate records and protecting confidential customer information.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What Success Looks Like</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">In this role, you'll make a direct impact by ensuring:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Buyers feel informed, supported, and confident throughout their experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Customer questions are resolved quickly and accurately.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Moving plans and related services are delivered without delays.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Information is documented thoroughly and correctly.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Team collaboration remains strong and customer-focused.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">What We're Looking For</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We're seeking someone who brings:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A genuine desire to help others and build trust with customers.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong communication skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The ability to manage multiple conversations and tasks simultaneously in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Exceptional attention to detail and follow-through.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong problem-solving skills and the ability to think critically.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A team-first attitude and willingness to adapt to changing priorities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Comfort learning and using new technology, software, and systems.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Availability to work primarily evening shifts.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Why Join InspectionGo?</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Locally owned and community-focused company</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Full-time and part-time positions available</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Competitive wages and benefits, including company provided dental, vision and life insurance for all full-time employees.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">401(k) with employer match program</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work alongside a collaborative and supportive team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Gain valuable experience in customer success, operations, and technology.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Opportunity for growth within a rapidly evolving organization.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">If you're ready to build relationships, solve problems, and create exceptional customer experiences, apply today and join the InspectionGo team.</span></p>",
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