Owner Relationship Specialist

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position:</span> Owner Relationship Specialist<br><span style=\"font-weight: bold\">Company:</span> Corporate stays</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Employment Type:</span> Freelancer /Full time</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Working hours:</span> Monday to Friday, 9 am to 6 pm Montreal time</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work from home</span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">About Us<br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Corporate Stays is a global leader in furnished apartments and short-term rental management, with over 1,000 units in Canada and a rapidly growing portfolio across Latin America (Panama, Paraguay, Mexico, Brazil, Chile, Costa Rica).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We operate a portfolio of 300+ units and are scaling quickly, focusing on maximizing revenue, occupancy, and operational efficiency.</span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Role Overview</span></span></p>\n<p>We are looking for an <span style=\"font-weight: bold\">Owner Relationship Specialist</span> to join our team. In this role, you will be responsible for managing and strengthening relationships with property owners, ensuring their satisfaction, and maximizing the performance of our portfolio.</p>\n<p>This role requires strong communication, ownership, and the ability to coordinate across multiple teams.</p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities</span></span></p>\n<ul>\n<li>Build, manage, and maintain strong relationships with property owners</li>\n<li>Serve as the primary point of contact for all owner communications</li>\n<li>Proactively address owner concerns, questions, and escalations</li>\n<li>Ensure high levels of owner satisfaction and retention</li>\n<li>Monitor property performance (occupancy, revenue, guest feedback) and share insights with owners</li>\n<li>Prepare and present regular performance reports to owners</li>\n<li>Identify opportunities to improve property performance and profitability</li>\n<li>Coordinate with internal teams (operations, housekeeping, maintenance, sales, finance) to resolve issues efficiently</li>\n<li>Follow up on maintenance, operational, or service-related issues affecting owner satisfaction</li>\n<li>Support onboarding of new properties and ensure a smooth integration process</li>\n<li>Review and ensure compliance with owner agreements and company standards</li>\n<li>Assist in negotiating terms, renewals, and updates to owner agreements when needed</li>\n<li>Track and manage owner requests, ensuring timely resolution</li>\n<li>Support billing-related questions and coordinate with finance when necessary</li>\n<li>Identify risks in owner relationships and proactively implement solutions</li>\n<li>Contribute to improving internal processes related to owner management</li>\n<li>Maintain accurate records of all owner communications and updates in internal systems<br><br></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<ul>\n<li>Previous experience in customer service, account management, property management, or similar roles</li>\n<li>Strong communication skills in English (written and verbal)</li>\n<li>Excellent organizational and multitasking abilities</li>\n<li>Strong problem-solving and conflict-resolution skills</li>\n<li>Ability to work independently and take ownership of tasks</li>\n<li>Experience in hospitality, real estate, or property management is a strong plus</li>\n<li>Comfortable working in a fast-paced, remote environment.<br><br></li>\n</ul>",
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