Director of People Operations

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    "location": {
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      "state": "California",
      "postalCode": "94901",
      "addressCountry": "United States"
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    "datePosted": "2026-04-11",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">EO Products is a company with one mission and two brands: to create healthy personal care products that nurture the people who use them, respect the people who make them, and honor the planet we all share. We work hard to ensure our values come to life in each bottle of EO® and Everyone for Every Body® products.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We have been family owned, operated, and independent since 1995. We call Northern California home and manufacture our essential oil-based products in-house at our certified organic factory and HQ in San Rafael. You can find us at most of your favorite retailers. We’re a certified B Corp that prioritizes people, planet, purpose, and profit — in that order.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We offer a fun casual place to work, great benefits, employee discounts, and free products!  We are a diverse team of free-thinking individuals, and our company culture values responsibility, collaboration, integrity and passion. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We look forward to hearing from you!</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">-----------------------------------------------------</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Position Summary</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">The Director of People Operations will help lead the People Team to enrich EO’s culture, collaborate and support other departments, and drive key initiatives to serve a bilingual employee base. This role reports to the Head of People and will directly oversee the transactional processes for ~130 employees in both administration and warehouse/production environments. This influential leader partners with the HOP to research, initiate, plan, provide direction, develop, and implement processes, policies, training and development, rewards, succession planning and activities for both onsite and remote employees.  </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">The Director will also be an important member of the Catalyst leadership group, with process ownership of sending company updates and distribution of departmental meeting content.  They are a passionate champion of EO’s goal to continuously foster an inclusive, healthy, growth-oriented and fun company culture.</span></p>\n<p><span style=\"font-size: 12pt\">The work of the Director of People Operations supports existing KPIs relating to employee satisfaction, safety incident rates, recruiting metrics, learning and development. They will also be instrumental to developing future KPIs to enhance the People Operations success and service to the broader EO team. </span></p>\n<p><span style=\"font-size: 12pt\">This position is required to be on-site 100% of the time. Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">People and Culture</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Partner with HOP and People Team to manage compensation/payroll, benefits, talent acquisition, employee relations and disciplinary matters, disputes and investigations, performance and talent management, separations, leaves of absence, occupational health and safety, and training and development</span></li>\n<li><span style=\"font-size: 12pt\">Lead best-in-class service-oriented department, using data to drive decisions while keeping the ‘human’ in human resources at the forefront of recommendations</span></li>\n<li><span style=\"font-size: 12pt\">Plan, lead, develop, coordinate and implement policies, processes, and training to support the organization’s human resource compliance and strategy needs</span></li>\n<li><span style=\"font-size: 12pt\">Promote and model a positive, respectful workplace through an effective open-door policy, creativity, self-confidence, and trust</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrate advocacy, authority and fairness in resolving issues while maintaining the high standard of people service of the organization</span></li>\n<li><span style=\"font-size: 12pt\">Support, and evolve diversity, equity and inclusion by being a front-line advocate of an inclusive work environment that fosters belonging</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Systems and Process Oversight</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Maintain HRIS database and support ongoing development of HR technology, maximizing the value of reporting, tracking, and key metrics</span></li>\n<li><span style=\"font-size: 12pt\">Recommend new approaches, policies, and procedures to promote continuous improvement</span></li>\n<li><span style=\"font-size: 12pt\">Manage the process for drafting, modifying, and implementing standard operating procedure and updating the Employee Handbook</span></li>\n<li><span style=\"font-size: 12pt\">Monitor and ensures the organization’s compliance with federal, state, and local employment laws and regulations, recommended best practices; communicate findings to key stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Partner with benefits brokers and People Operations Manager to oversee benefits, including new enrollments, life event changes, and the Open Enrollment process</span></li>\n<li><span style=\"font-size: 12pt\">Partner with third party vendor and People Operations Manager to oversee Leave of Absence process</span></li>\n<li><span style=\"font-size: 12pt\">Provides oversight to ensure accurate and timely processing of payroll updates including new hires, terminations, garnishments, benefit changes, and changes to pay rates</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Workforce Management &amp; Development</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coach leaders to improve individual and team performance through performance management, associate development, and empowerment</span></li>\n<li><span style=\"font-size: 12pt\">Coach, develop, and support People Team members; coordinate scheduling, departmental payroll needs, and departmental representation across all three EO campus buildings</span></li>\n<li><span style=\"font-size: 12pt\">Oversee the administration and continuous improvement of EO’s regular performance management processes, including disputes, investigations, disciplinary matters, issue resolution, workplace investigations and any related documentation</span></li>\n<li><span style=\"font-size: 12pt\">Partner with the People Operations Manager in direct coordination of employee offboarding; conduct exit interviews and coordinate any related follow-up activities</span></li>\n<li><span style=\"font-size: 12pt\">Manage incident reporting process across the organization; ensure full completion of reporting, safety investigations, and action item completion with process stakeholders</span></li>\n<li><span style=\"font-size: 12pt\">Partner with the People Team Generalist in training program administration, including: safety trainings, safety certification management (PITs, scissor lifts, CPR, etc.), and global learning and development initiatives</span></li>\n<li><span style=\"font-size: 12pt\">Facilitate regular safety committee meetings</span></li>\n<li><span style=\"font-size: 12pt\">Manage interdepartmental safety project tracking, tracking safety committee initiatives and action items to completion</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Other</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Support a safe working environment by reporting any unsafe conditions or observed, unsafe conduct</span></li>\n<li><span style=\"font-size: 12pt\">Partner with the finance department on any benadmin and payroll related needs, ensuring compliance with federal, state, and local wage and hour laws, reporting and best practices</span></li>\n<li><span style=\"font-size: 12pt\">Regularly create opportunities to connect with all departments for feedback, accessibility, and developmental opportunities on all levels of the organization</span></li>\n<li><span style=\"font-size: 12pt\">Perform other tasks and projects as directed</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Skills/Qualifications</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Must have advanced proficiency in Spanish</span></li>\n<li><span style=\"font-size: 12pt\">Knowledge of compliance best practice and regulations in California</span></li>\n<li><span style=\"font-size: 12pt\">Excellent verbal and written communication skills</span></li>\n<li><span style=\"font-size: 12pt\">Passion and drive for the People Operations function; proven track record of leading performance in People function</span></li>\n<li><span style=\"font-size: 12pt\">Strong creative problem solving, group collaboration, and influencing, coaching, and conflict resolution skills</span></li>\n<li><span style=\"font-size: 12pt\">Excellent interpersonal skills and ability to work effectively at all levels of an organization</span></li>\n<li><span style=\"font-size: 12pt\">Must be detail-oriented, organized, and flexible</span></li>\n<li><span style=\"font-size: 12pt\">Strong computer literacy skills with proficiency in communication software and HRIS systems</span></li>\n<li><span style=\"font-size: 12pt\">Prior payroll experience preferred</span></li>\n<li><span style=\"font-size: 12pt\">Ability and past success in multitasking and triaging competing priorities</span></li>\n<li><span style=\"font-size: 12pt\">Demonstrated grace-under-fire professionalism</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Education and Experience: </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Bachelor's degree or equivalent work experience required</span></li>\n<li><span style=\"font-size: 12pt\">5+ years of leadership experience in Human Resources/People Department with at least 3 years managing general HR responsibilities including employee relations required </span></li>\n<li><span style=\"font-size: 12pt\">Previous experience in manufacturing or majority non-exempt environment strongly preferred</span></li>\n<li><span style=\"font-size: 12pt\">SHRM certification a plus</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Physical Requirements:</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work chart of the U.S. Department of Labor for physical exertion: <span style=\"text-decoration: underline\">Physical Demand Level, Light</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Occasional (0-33% of the workday) - 20 lbs</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Frequent (34-66% of the workday) - 10 lbs and/or walk and/or stand with operation of controls</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Constant (67-100% of the workday) - negligible and/or operate controls while seated</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Additional Physical Requirements:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Choice of sitting or standing</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lifting or carrying</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Pushing or pulling</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prolonged period of working at a computer</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">General Work Environment</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\">This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. </span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\">This job frequently visits production floor or warehouse environments. The employee would be near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, ambient air, temperature extremes, fumes or airborne particles, traffic, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate, but occasionally high.</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\"><em>EO Products is an equal opportunity employer.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.</em></span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>",
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