Customer Success Manager

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  "source_hash": "62aa1dd0d66c68a862db4aa308fe294717ab4bdfb5d46798e0235f1efe4542d2",
  "last_changed_at": "2026-06-19T07:56:38.336Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Remote, USA",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": 95000,
  "salary_min": 65000,
  "inferred_at": "2026-06-19T07:56:38.250Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, USA",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Who You Are:",
      "content": "<div><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">The District Success Manager (DSM) works as a part of Zūm’s Charter team. The DSM will maintain a pipeline of inbound charter requests from new and established accounts, and work with our operations team to confirm fleet availability and secure the booking with the customers.&nbsp; The DSM will own the entire booking process from initial quote to final booking and confirming yard assignments. The ideal candidate will have experience managing time-sensitive requests with high attention to detail and be comfortable communicating with our service locations and customers. This position is remote.</span></div>"
    },
    {
      "text": "What You'll Do:",
      "content": "<div>\n\n<li>\n<p>Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls</p>\n</li>\n<li>\n<p>Providing support to multiple Account Executives.</p>\n</li>\n<li>\n<p>Utilizing Google Suite to organize and manage communication-related to charter requests</p>\n</li>\n<li>\n<p>Learning to use the ZUM admin and charter portals to facilitate the charter booking process</p>\n</li>\n<li>\n<p>Overseeing the entire process from initial quote generation to final booking of trips.</p>\n</li>\n<li>\n<p>Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services</p>\n</li>\n<li>\n<p>Maintaining a high level of attention to detail to ensure accuracy and quality of services</p>\n</li>\n<li>\n<p>Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies</p>\n</li>\n<li>\n<p>Being comfortable with handling a high volume of trip requests, even when the work may become monotonous.</p>\n</li>\n<li>\n<p>Able to support multiple channels of communication (Phone, Chat, Email).</p>\n</li>\n\n</div>"
    },
    {
      "text": "What You Bring to Zūm:",
      "content": "<div>\n\n<li>\n<p>1-2+ years of administrative or sales support experience</p>\n</li>\n<li>\n<p>1-2+ years of logics experience preferred</p>\n</li>\n<li>\n<p>Exceptional communication skills, both written and verbal</p>\n</li>\n<li>\n<p>Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets</p>\n</li>\n<li>\n<p>Willingness and ability to quickly learn and use ZUM admin and charter website</p>\n</li>\n<li>\n<p>Strong organizational skills and the ability to manage multiple tasks simultaneously</p>\n</li>\n<li>\n<p>An understanding of the charter and transportation industry is a plus but not required</p>\n</li>\n<li>\n<p>The ability to work effectively in a team and cross-collaborate with different departments</p>\n</li>\n<li>\n<p>A detail-oriented mindset, ensuring all charter requests are processed accurately</p>\n</li>\n<li>\n<p>A positive and coachable attitude, with the eagerness to adapt to changes and feedback</p>\n</li>\n<li>\n<p>Comfort with handling a high volume of charter requests and the potential for repetitive tasks</p>\n</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1781823609300,
  "updatedAt": null,
  "categories": {
    "team": "Charter Operations",
    "location": "Remote, USA",
    "commitment": "Full-time",
    "department": "Charter",
    "allLocations": [
      "Remote, USA"
    ]
  },
  "salaryRange": {
    "max": 95000,
    "min": 65000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "remote"
}