IT and Cloud Operations Specialist

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    "region": "Karnataka",
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    "location": {
      "city": "Bangalore",
      "state": "Karnataka"
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    "location": {
      "city": "Bangalore",
      "state": "Karnataka",
      "postalCode": "560048",
      "addressCountry": "India"
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    "datePosted": "2025-05-26",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif;\">Overview</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">We are seeking a skilled and proactive IT Administrator based in Bangalore, India, to join our global IT operations team. This role is ideal for someone with hands-on experience in managing cloud-based systems, automating IT workflows, and supporting both Windows and Mac environments in a remote-first company. The ideal candidate will be comfortable providing support across time zones and maintaining a high standard of operational excellence.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Core Responsibilities</span> <span style=\"font-family: arial, helvetica, sans-serif;\">Google Workspace Administration</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Manage a Google Workspace environment for a 200+ employee organization.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Administer users, groups, organizational units, permissions, and access policies.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Provide advanced support for Gmail, Drive, Calendar, Meet, and other Google apps.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Handle user provisioning, onboarding/offboarding, and account lifecycle management.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">User Lifecycle &amp; Application Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Execute smooth onboarding and offboarding procedures, coordinating closely with HR and hiring managers.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Install, configure, and manage business-critical applications across devices and teams.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Maintain software deployment standards and user access across SaaS tools and endpoint agents.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Endpoint Management (Windows &amp; Mac)</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Perform installation, configuration, and management of both Windows and macOS computers.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Apply consistent security and configuration policies using MDM (JumpCloud).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Troubleshoot device issues and maintain performance, compliance, and user readiness.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Script and manage workflows for device setup, compliance checks, patching, and monitoring.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Automation &amp; Systems Integration</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Create and maintain automation scripts using Python, Bash, or Google Apps Script to improve IT efficiency.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Build and manage integrations across Google Workspace, HRIS, MDM, and identity systems.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Respond to security alerts or suspicious activity with appropriate investigations and remediations.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">MDM &amp; Identity Management</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Administer device and identity management with JumpCloud or similar platforms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Utilize SCIM and SAML for secure identity federation and access provisioning.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ensure consistent policy enforcement and device security compliance.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Global IT Support &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Deliver high-quality IT support to a globally distributed remote-first workforce.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Produce clear end-user documentation and resolve issues effectively via support channels.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Communicate fluently in English and collaborate across international teams and time zones.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Provide occasional off-hours or extended-hour support when needed.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">2+ years of experience managing Google Workspace in 200+ employee environments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Proven track record in IT automation and systems integration.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Experience supporting both Windows and macOS environments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Strong grasp of onboarding/offboarding, app installation, and remote support.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Familiarity with JumpCloud or comparable MDM platforms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Experience with identity protocols (SCIM, SAML) and cloud-first infrastructure (Azure required, AWS a plus).</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Preferred Certifications</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Google Workspace Administrator</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Microsoft Certified: Azure Fundamentals or Azure Administrator Associate</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">CompTIA A+ or CompTIA Security+</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Jamf Associate (for macOS management) or relevant MDM certification</span></li>\n</ul>",
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