IT Help Desk Representative (58061)

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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><em><span style=\"color:#000000;\"><span style=\"font-size:18px;\"><span style=\"font-family:Georgia, serif;\"><strong>IT Help Desk Representative</strong></span></span></span></em></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><u><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong>Make a Positive Impact</strong></span></span></span></u></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">First State Community Bank is looking for an <strong><em>IT Help Desk Representative</em></strong> to serve as the first point of contact for end users seeking technical assistance. The <strong><em>Help Desk Representative</em></strong> position will assist remote troubleshooting and diagnostics to facilitate appropriate resolutions. </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">An excellent <strong><em>Help Desk Representative </em></strong>must have basic technical knowledge, patience and the ability to communicate effectively to understand the problem and explain its solution.</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>Responsibilities in Accordance with Our Corporate Values</u></strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><em><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Professionalism</strong></span></span></em></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Serve as the first point of contact for end users seeking technical assistance</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Perform remote troubleshooting and provide clear instructions</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><em><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Accountability</strong></span></span></em></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Provide accurate information on IT products or services</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Direct unresolved issues to the next level of support personnel</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Record events and problems and log their resolutions</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><em><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Initiative</strong></span></span></em></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Determine the best solution based on the issue and details provided by end users</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Follow-up and update the end user's status and information</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><em><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong>Adaptability</strong></span></span></em></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Walk end users through the problem-solving process</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>What You Can Expect</u></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10.5pt;\"><span style=\"font-family:Georgia, serif;\"><span style=\"color:#000000;\">Competitive pay and benefits package - with variable compensation program based on team performance</span></span></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">401(k) with generous employer match benefit</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Helpful, qualified, and available leadership</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">A caring, stable work environment</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>Qualifications</u></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Proven experience as help desk representative or other end users support role</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Ability to diagnose and resolve basic computer/technical issues</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Good understanding of computer systems, mobile devices and other tech products</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Proficiency in English</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Excellent communication skills</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">Customer-oriented and cool-tempered</span></span></span></li>\r\n</ul>",
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