SERVICE WRITER- Material Handling (44713)

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    "description": "<p>Service Writer / Admin  $2000 Sign-On Bonus</p>\n\n<p><strong>Position Overview</strong></p>\n\n<p>At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.</p>\n\n<p><strong>Essential Job Functions</strong></p>\n\n<ul>\n\t<li>Act as a liaison between customers and the dealership to ensure satisfaction and address concerns.</li>\n\t<li>Promote and enhance labor and parts sales to boost customer satisfaction.</li>\n\t<li>Prepare, monitor, and close job orders accurately.</li>\n\t<li>Greet walk-in customers and handle customer calls professionally.</li>\n\t<li>Determine and communicate machine warranty status to customers; handle jobs as revenue if warranty information is unavailable.</li>\n\t<li>Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.</li>\n\t<li>Work with the Service Manager to ensure repairs are completed within the quoted or estimated labor hours.</li>\n\t<li>Ensure written authorization is obtained for jobs before dispatching mechanics; follow up as needed.</li>\n\t<li>Process technician time cards and maintain service reports.</li>\n\t<li>Assist the Parts Manager with ordering parts, inventory control, and restocking.</li>\n\t<li>Provide support at the parts counter and assist the Sales department with paperwork as needed.</li>\n</ul>\n\n<p><strong>Non-Essential Job Functions</strong></p>\n\n<ul>\n\t<li>Ensure service personnel adhere to safety, housekeeping, and company policies with the Service Manager’s assistance.</li>\n\t<li>Verify that final invoices match service proposals and meet customer expectations.</li>\n\t<li>Assist with the administration of the Service and Parts Departments.</li>\n\t<li>Keep the Service Manager informed about key managerial matters.</li>\n</ul>\n\n<p><strong>Desired Skills and Abilities</strong></p>\n\n<ul>\n\t<li>Ambitious, proactive attitude with a strong work ethic.</li>\n\t<li>Detail-oriented with problem-solving abilities and minimal supervision.</li>\n\t<li>Proficiency in Microsoft Excel and Word.</li>\n\t<li>Strong mathematical skills.</li>\n</ul>\n\n<p><strong>Physical Demands and Working Conditions</strong></p>\n\n<ul>\n\t<li>Ability to sit for extended periods and perform tasks such as answering phones, reading paperwork, and filing.</li>\n\t<li>Capable of walking through uneven terrain, bending, and standing as needed.</li>\n\t<li>Effective communication by phone and in person.</li>\n\t<li>Hearing ability sufficient to communicate via radio, phone, and in person.</li>\n</ul>\n\n<p><strong>Education</strong></p>\n\n<ul>\n\t<li>High School Diploma or equivalent. Relevant experience may substitute for educational requirements.</li>\n</ul>\n\n<p><strong>Benefits Offered</strong></p>\n\n<ul>\n\t<li>Paid Sick Leave, Vacation, and Holidays</li>\n\t<li>100% Medical Premium Coverage for associates and family</li>\n\t<li>Dental and Vision Plans</li>\n\t<li>401(k)/Roth with company match</li>\n\t<li>Quarterly and Yearly Bonus Programs</li>\n\t<li>Company Stock for associates with 5+ years of service</li>\n</ul>\n\n<p><strong>Additional Information</strong></p>\n\n<p>This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization’s needs.</p>\n\n<p>Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.</p>",
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