Intake Worker (Internal Posting)

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  "source_hash": "d0e47eabe1f952991fb41f8e1bc5391b490083513bee648ffedf251ec5e4f9c0",
  "last_changed_at": "2026-06-06T10:33:13.090Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Any FIREFLY office, Ontario, P9N3P7, Canada",
    "city": "Any FIREFLY",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:33:13.088Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Any FIREFLY office, Ontario, P9N3P7, Canada",
      "city": "Any FIREFLY",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "Canada"
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  "remote_policy": null,
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{
  "list_job": {
    "id": "353",
    "isRemote": null,
    "location": {
      "city": "Any FIREFLY office",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18449",
    "locationType": "2",
    "jobOpeningName": "Intake Worker (Internal Posting)",
    "departmentLabel": "Administration",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Any FIREFLY office",
      "state": "Ontario",
      "postalCode": "P9N3P7",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-06-04",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">Are you passionate about helping children and families navigate services and get the right support at the right time?</span></p>\n<p><br></p>\n<p>FIREFLY is seeking a regular full time Intake Worker to support coordinated access to children's services across our region.  This role is a critical first point of contact for families and partners, helping ensure timely, compassionate, and well-informed connections to care.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">About the Role</span><br></p>\n<p>As an Intake Worker, you will play a central role in connecting children and families to services across the Kenora and Rainy River districts.  You will lead a family-centred intake process, gather information using screening tools, and work collaboratively with families to identify needs, strengths, and service options<span style=\"font-size: 12pt\">.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Reporting to the Clinical Manager, you will:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Answer the centralized intake phone line, receive referrals, and monitor intake email.</span></li>\n<li><span style=\"font-size: 12pt\">Facilitate referrals through multiple pathways and ensure smooth access to services.</span></li>\n<li><span style=\"font-size: 12pt\">Provide information to families and community partners about available programs and supports.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct a family-centred intake process, including informed consent and screening tools.</span></li>\n<li><span style=\"font-size: 12pt\">Support families in identifying goals and selecting services that meet their needs.</span></li>\n<li><span style=\"font-size: 12pt\">Process referrals and prepare documentation for service coordination and follow-up.</span></li>\n<li><span style=\"font-size: 12pt\">Identify interim supports for families while they wait for services.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain current knowledge of local and regional services across Kenora and Rainy River districts.</span></li>\n<li><span style=\"font-size: 12pt\">Participate in meetings, training, and small projects as required.</span></li>\n<li><span style=\"font-size: 12pt\">Perform other duties as required.</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What We're Looking For</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">Education &amp; Experience</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Preferred: Undergraduate degree in Human Services or related field.</span></li>\n<li><span style=\"font-size: 12pt\">Alternate Consideration: Social Services diploma combined with relevant experience.</span></li>\n<li>Strong knowledge of child and youth development, including physical, mental, social, and behavioural factors.</li>\n<li>Experience working with children, youth, and families, ideally within community-based services.</li>\n<li>Knowledge of available local and regional services is a strong asset.</li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">Skills &amp; Competencies</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Strong interpersonal, communication, and active listening skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to navigate complex service systems and support families through decision-making</span></li>\n<li><span style=\"font-size: 12pt\">Skilled at problem solving, mediation, and managing competing priorities</span></li>\n<li><span style=\"font-size: 12pt\">Highly organized with strong time management skills</span></li>\n<li><span style=\"font-size: 12pt\">Ability to work independently and collaboratively within a multi-disciplinary team</span></li>\n<li><span style=\"font-size: 12pt\">Strong documentation, computer, and database management skills</span></li>\n<li><span style=\"font-size: 12pt\">Understanding of relevant legislation and confidentiality requirements</span></li>\n<li><span style=\"font-size: 12pt\">Cultural awareness, with understanding of First Nation communities considered an asset</span><br></li>\n<li><span style=\"font-size: 12pt\">Comfort using multiple technology systems to support service coordination</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 12pt\">Conditions of Employment:</span></span></p>\n<ul>\n<li><span>Clear Criminal Record Check with Vulnerable Sector Screen</span></li>\n<li><span>Ability to manage a reasonable workload with effective prioritization and follow-up</span><br></li>\n<li><span>Commitment to professionalism, teamwork, and quality service</span></li>\n<li><span>Ability to manage conflict and support problem-solving with families and partners</span></li>\n<li><span>Commitment to </span><span>supporting a respectful and safe workplace</span></li>\n<li><span>Ability to provide coverage during peak times or staff absences</span></li>\n<li><span>Commitment to promoting and following FIREFLY's health and safety practices</span></li>\n<li><span>Some evening and weekend work may be required from time to time</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Interested in this position? </span></p>\n<p>We encourage you to apply.  Applications will be accepted until<span> </span><span style=\"font-weight: bold\">June 11, 2026</span>.  Only those selected for an interview will be contacted.</p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">FIREFLY does not use artificial intelligence to screen, assess, or select applicants.</span></p>",
    "compensation": "$54,435 to $62,672 per year (or as set out in the OPSEU LOU), placement on wage scale is dependent on education and experience",
    "departmentId": "18449",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Intake Worker (Internal Posting)",
    "departmentLabel": "Administration",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://fireflynw.bamboohr.com/careers/353",
    "employmentStatusLabel": "Full Time"
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}