Hourly Senior Office Assistant or Associate, Financial Aid

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    "region": "NJ",
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    "title": "Hourly Senior Office Assistant or Associate, Financial Aid",
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    "datePosted": "2024-08-02T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes. </li>\n <li>Coordinate with staff in other departments to support the students if needed. </li>\n <li>Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures.</li>\n <li>Assists with ensuring the accuracy of the Financial Aid website and other social media platforms. </li>\n <li>Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers. </li>\n <li>Maintain accurate and confidential student financial aid records. </li>\n <li>Assist with processing financial aid applications, such as comparing list and roster, organizing files. </li>\n <li>Participate in outreach activities such as financial aid workshops, orientation sessions, and college events.</li>\n <li>Utilize financial aid management systems to update and retrieve data as needed.</li>\n <li>Help troubleshoot issues with online financial aid applications and software.</li>\n <li>Assist other office personnel with special assignments or substitute for absent personnel when appropriate.</li>\n <li>Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content. </li>\n</ul>\n<h2>Qualifications</h2>\n<p>Education:</p>\n<ul>\n <li>High school diploma required.</li>\n <li>Associate degree preferred. </li>\n</ul>\n<p> </p>\n<p>Experience:</p>\n<ul>\n <li>2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.</li>\n <li>Previous experience in an administrative support role; experience in a financial aid office is a plus.</li>\n <li>Manages difficult or emotional customer situations.</li>\n <li>High level of customer service experience.</li>\n <li>Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable. </li>\n</ul>\n<p> </p>\n<p>Knowledge Abilities/Skills: </p>\n<ul>\n <li>Excellent verbal and written communication skills.</li>\n <li>Strong interpersonal skills with a focus on empathy and service.</li>\n <li>Proficient in Microsoft Office Suite and capable of learning new software applications.</li>\n <li>Ability to work independently and as part of a team. </li>\n <li>Strong organizational skills and the ability to manage multiple tasks simultaneously.</li>\n</ul>\n<p> </p>\n<p>Preferred Qualifications & Special Considerations: </p>\n<p>Knowledge of Monmouth County and its communities.</p>\n<h2>Application Documents</h2>Cover Letter, Other, Resume\n<h2>Pay Rate</h2>$18.59/hr",
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          "streetAddress": "765 Newman Springs Road",
          "addressCountry": "US",
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      "name": "Brookdale Community College",
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      "sameAs": "www.brookdalecc.edu"
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