Home › Companies › Hckd Fa Us2 Oraclecloud Com CX 1 › Navigator, Healthcare Access
Navigator, Healthcare Access
Hckd Fa Us2 Oraclecloud Com CX 1 · United States; Remote Employees, Long Beach, CA, US · Remote · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hckd Fa Us2 Oraclecloud Com CX 1 |
| Title | Navigator, Healthcare Access |
| Normalized title | - |
| Department / team | Clinical |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-06-20 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hckd Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Clinical. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hckd Fa Us2 Oraclecloud Com CX 1 |
| Source | 8214b818-efda-4f30-9713-cac0e888e0f9 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
JOB DESCRIPTION Job Summary
Provides support for member navigator activities. Responsible for telephonic liaison support to members navigating individual health care needs - identifies barriers to healthy outcomes and care, and ensures members have necessary support and resources to meet heath care goals. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Serves as member liaison throughout program life cycle - providing support and resources to members, and understanding of program benefits and resources available for desired health care outcomes.
• Communicates with members and caregivers to uncover and act on possible barriers to healthy outcomes - thereby safeguarding against unnecessary admissions, readmissions, urgent care and emergency department visits.
• Completes member welcome calls on date of notification of assignment and/or discharge.
• Manages appropriate and timely member appointment scheduling, confirmations and appointment reminders; mails letters as needed.
• Conducts and collaborates on action plan creation for member barriers.
• Identifies and connects member to resources for addressing social determinants of health (SDOH).
• Notifies all appropriate departments of data related member case updates.
• Outreaches to members/providers and inputs appointments into system.
• Follows program-specific quality measures and adheres to company guidelines and standard program operating procedures.
• Adheres to established guidelines for case closings.
• Outreaches to appropriate parties to report any benefit, authorization, claim or eligibility related issues.
• Prepares information for member case status summaries, success stories, etc. and participates in daily huddles, weekly meetings/other internal events, in addition to external member events.
• Prepares, communicates, and follows-through on member issues that require escalation communications to leadership.
• Reviews system related tasks and emails for management of daily responsibilities and ensuring effective and thorough management of all assigned member cases to completion.
• Maintains member outreach and daily activities for cases assigned to out of office member navigators and peers as directed by leadership.
• Documents all phone calls, interventions, appointments and other system related data member concerns, questions or complaints accurately.
• Consistently meets position key performance indicator (KPI) metrics as defined by leadership.
• Acts as liaison to internal and external customers to ensure prompt resolution of identified issues.
Required Qualifications
• At least 2 years customer service, preferably in a health care setting, or equivalent combination of relevant education and experience.
• Excellent problem-solving, critical-thinking and organizational skills.
• Ability to prioritize, organize, plan and manage multiple tasks simultaneously.
• Working knowledge of medical/pharmacy terminology, state and National Committee for Quality Assurance (NCQA) guidelines.
• Ability to collaborate internally and externally with members, providers, team members and leaders.
• Ability to work in an independent manner with minimal supervision.
• Strong verbal and written communication skills, including professional phone etiquette.
• Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs.
Preferred Qualifications
Working knowledge of medical terminology and health care landscape
EMR - EPIC
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Full job record
| Job ID | 3fbf3cb43f1d42704879dcc44e1257a0b6aac2f9 |
| Org ID | 6fcfe228-ec8c-4e31-bf8d-2e5d2cb49f0a |
| Source ID | 8214b818-efda-4f30-9713-cac0e888e0f9 |
| Board ID | 8214b818-efda-4f30-9713-cac0e888e0f9 |
| Provider | oracle_hcm |
| Provider Job Key | 2037593 |
| Title | Navigator, Healthcare Access |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | United States; Remote Employees, Long Beach, CA, US |
| Department | Clinical |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | Description JOB DESCRIPTION Job Summary Provides support for member navigator activities. Responsible for telephonic liaison support to members navigating individual health care needs - identifies barriers to healthy outcomes and care, and ensures members have necessary support and resources to meet heath care goals. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Serves as member liaison throughout program life cycle - providing support and resources to members, and understanding of program benefits and resources available for desired health care outcomes. • Communicates with members and caregivers to uncover and act on possible barriers to healthy outcomes - thereby safeguarding against unnecessary admissions, readmissions, urgent care and emergency department visits. • Completes member welcome calls on date of notification of assignment and/or discharge. • Manages appropriate and timely member appointment scheduling, confirmations and appointment reminders; mails letters as needed. • Conducts and collaborates on action plan creation for member barriers. • Identifies and connects member to resources for addressing social determinants of health (SDOH). • Notifies all appropriate departments of data related member case updates. • Outreaches to members/providers and inputs appointments into system. • Follows program-specific quality measures and adheres to company guidelines and standard program operating procedures. • Adheres to established guidelines for case closings. • Outreaches to appropriate parties to report any benefit, authorization, claim or eligibility related issues. • Prepares information for member case status summaries, success stories, etc. and participates in daily huddles, weekly meetings/other internal events, in addition to external member events. • Prepares, communicates, and follows-through on member issues that require escalation communications to leadership. • Reviews system related tasks and emails for management of daily responsibilities and ensuring effective and thorough management of all assigned member cases to completion. • Maintains member outreach and daily activities for cases assigned to out of office member navigators and peers as directed by leadership. • Documents all phone calls, interventions, appointments and other system related data member concerns, questions or complaints accurately. • Consistently meets position key performance indicator (KPI) metrics as defined by leadership. • Acts as liaison to internal and external customers to ensure prompt resolution of identified issues. Required Qualifications • At least 2 years customer service, preferably in a health care setting, or equivalent combination of relevant education and experience. • Excellent problem-solving, critical-thinking and organizational skills. • Ability to prioritize, organize, plan and manage multiple tasks simultaneously. • Working knowledge of medical/pharmacy terminology, state and National Committee for Quality Assurance (NCQA) guidelines. • Ability to collaborate internally and externally with members, providers, team members and leaders. • Ability to work in an independent manner with minimal supervision. • Strong verbal and written communication skills, including professional phone etiquette. • Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs. Preferred Qualifications Working knowledge of medical terminology and health care landscape EMR - EPIC To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://hckd.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2037593 |
| Apply URL | https://hckd.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2037593 |
| First Seen At | 2026-05-31 18:03:56Z |
| Last Seen At | 2026-06-18 11:28:22Z |
| Last Checked At | 2026-06-20 12:21:56Z |
| Last Changed At | 2026-06-20 12:21:56Z |
| Inactive At | 2026-06-20 12:21:56Z |
| Source Posted At | 2026-05-29 20:46:09Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hckd.fa.us2.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-27-47-090Z-dfbc0d76055a68f6956799df230da8edefce54de0fc85ff747589f73e600f7d0.json |
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