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Home › Companies › 71ddf350 92c0 4fd3 Ab60 93e65ca24b56 19000101 000001 › Operations Specialist-Client Solutions

Operations Specialist-Client Solutions

71ddf350 92c0 4fd3 Ab60 93e65ca24b56 19000101 000001 · Armenia, Tampa, FL, US, Tampa, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company71ddf350 92c0 4fd3 Ab60 93e65ca24b56 19000101 000001
TitleOperations Specialist-Client Solutions
Normalized title-
Department / team-
LocationArmenia, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Armenia.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company71ddf350 92c0 4fd3 Ab60 93e65ca24b56 19000101 000001
Sourcebc415b4e-af69-4b46-a540-dba6c8a983a1
ATS providerADP Workforce Now Recruiting

Description

Position Overview This position is responsible for providing timely and effective quality service to clients and bank personnel relating to various operational functions across our Enterprise Payments Operations team. The nature of your daily work will vary based on the business need. This position is critical to the success of our organization, as you will have an advanced understanding of a variety of positions within the organization and the ability to assist with multiple support functions. These functions include but are not limited to: handling high volume external and internal client calls, online and mobile banking support, wire transfer processing, credit and debit card processing and support, check card disputes, account reconciliations, and various reporting. Primary Duties and Responsibilities Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction. Obtains strong working knowledge of credit card and debit card programs (processing, maintenance, rewards programs, risk, fraud and reconciling) and wire transfer processing (domestic/international, both incoming and outgoing) to perform daily tasks. Answers and assesses client issues by asking detailed questions to determine the best step for resolving the inquiry. Conducts research and trouble shoots, prior to escalation (when needed). Authenticates clients and complies with all company guidelines to protect the bank and clients from exposure to loss, fraud and identify theft. Provides support to office/bank personnel with tasks/functions associated with various operational departments. Develops rapport with internal and external clients by being proactive and timely with requests and problem resolution and displaying a caring attitude to assist clients in identification of their needs/issues. Works well in a team environment and interacts with co-workers and management in a positive manner. Maintains a position of trust and responsibility by keeping all clients’ business confidential. Demonstrates knowledge of Bank policies and procedures and takes responsibility to keep up to date on any changes. Adapts interpersonal style to highly diverse individuals and groups in a range of situations. Anticipates change and adjusts plans and priorities accordingly. Communicates effectively with all organizational levels. Participates in training programs to continuously improve product knowledge and service skills. Works well under pressure to successfully handle a high volume of calls by multi-tasking, prioritizing, and seeking solutions. Flexibility with scheduling and will be cross trained to support functions that will support the department, as needed. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Minimum Qualifications 1 year of client service experience High school diploma/GED Strong verbal and written communication skills PC proficiency, especially with Microsoft Office suite of products Must be self-motivated and proactive Preferred Qualifications 2-year degree preferably with a business or finance focus and/or equivalent combination of education and experience Experience working in a banking environment Experience in accounting/balancing or equivalent Experience of Fiserv Premier software system Client phone service experience Experience working in support areas, such as Deposit Operations, Wire Transfers, Client Support Our Way Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work Make a meaningful difference in our community through our service and financial support Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators Benefits You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight: Eligibility for health, dental, vision, life and disability insurance coverages Retirement Plan - 401k with matching ESOP- Employee Stock Ownership Plan Time away from work – vacation time, sick time and holidays Paid parental leave Tuition Assistance Professional development opportunities THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER A DRUG FREE WORKPLACE E-VERIFY EMPLOYER

Full job record

Job ID3f98e61c4d3256c33745d3099643106d2f6973e3
Org IDc8628bcd-29ec-4482-9bd7-0acc26f21d6b
Source IDbc415b4e-af69-4b46-a540-dba6c8a983a1
Board IDbc415b4e-af69-4b46-a540-dba6c8a983a1
Provideradp_workforcenow
Provider Job Key553373
TitleOperations Specialist-Client Solutions
Normalized Title—
Statusactive
Activeyes
Location TextArmenia, Tampa, FL, US, Tampa, FL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityArmenia
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71ddf350-92c0-4fd3-ab60-93e65ca24b56&ccId=19000101_000001&lang=en_US&type=JS&jobId=553373&jwId=9201243065956_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=71ddf350-92c0-4fd3-ab60-93e65ca24b56&ccId=19000101_000001&lang=en_US&type=JS&jobId=553373&jwId=9201243065956_1
First Seen At2026-05-31 18:52:56Z
Last Seen At2026-06-06 12:59:02Z
Last Checked At2026-06-06 12:59:02Z
Last Changed At2026-06-06 12:59:02Z
Inactive At—
Source Posted At2026-05-05 18:55:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p><strong><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">Position Overview</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">This position is responsible for providing timely and effective quality service to clients and bank personnel relating to various operational functions across our Enterprise Payments Operations team. The nature of your daily work will vary based on the business need. This position is critical to the success of our organization, as you will have an advanced understanding of a variety of positions within the organization and the ability to assist with multiple support functions.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">These functions include but are not limited to: handling high volume external and internal client calls, online and mobile banking support, wire transfer processing, credit and debit card processing and support, check card disputes, account reconciliations, and various reporting.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">Primary Duties and Responsibilities</span></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;line-height:12.0pt;font-size:14px;font-family:\"Arial\",sans-serif;color:black;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefinedin;\"><li style=\"margin: 0in 0in 12pt; line-height: 12pt; font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.</span></li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0); text-align: justify;\">Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.</li></ul><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Obtains strong working knowledge of credit card and debit card programs (processing, maintenance, rewards programs, risk, fraud and reconciling) and wire transfer processing (domestic/international, both incoming and outgoing) to perform daily tasks.&nbsp;</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Answers and assesses client issues by asking detailed questions to determine the best step for resolving the inquiry.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Conducts research and trouble shoots, prior to escalation (when needed).&nbsp;</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Authenticates clients and complies with all company guidelines to protect the bank &nbsp;and clients from exposure to loss, fraud and identify theft. &nbsp;</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Provides support to office/bank personnel with tasks/functions associated with various operational departments.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Develops rapport with internal and external clients by being proactive and timely with requests and problem resolution and displaying a caring attitude to assist clients in identification of their needs/issues.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Works well in a team environment and interacts with co-workers and management in a positive manner.&nbsp;</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Maintains a position of trust and responsibility by keeping all clients&rsquo; business confidential.&nbsp;</li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0); text-align: justify;\">Demonstrates knowledge of Bank policies and procedures and takes responsibility to keep up to date on any changes. &nbsp;</li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Adapts interpersonal style to highly diverse individuals and groups in a range of situations.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Anticipates change and adjusts plans and priorities accordingly.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Communicates effectively with all organizational levels.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Participates in training programs to continuously improve product knowledge and service skills.</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Works well under pressure to successfully handle a high volume of calls by multi-tasking, prioritizing, and seeking solutions.</li></ul><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Flexibility with scheduling and will be cross trained to support functions that will support the department, as needed.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:center;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><em><span style=\"line-height: 115%;\">This job description reflects management&rsquo;s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">Minimum Qualifications</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">1 year of client service experience</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">High school diploma/GED</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Strong verbal and written communication skills</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">PC proficiency, especially with Microsoft Office suite of products</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Must be self-motivated and proactive</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">Preferred Qualifications</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefinedin;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">2-year degree preferably with a business or finance focus and/or equivalent combination of education and experience&nbsp;</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Experience working in a banking environment</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Experience in accounting/balancing or equivalent</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Experience of Fiserv Premier software system</li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Client phone service experience</li></ul><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Experience working in support areas, such as Deposit Operations, Wire Transfers, Client Support</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;background:white;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">Our Way</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;background:white;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">Preserve and enhance our <strong><u>culture</u></strong> in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work</span></p><p style='margin-top:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;background:white;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">Make a meaningful difference in our <strong><u>community</u></strong> through our service and financial support</span></p><p style='margin-top:7.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;background:white;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">Maintain a <strong><u>safe and sound institution</u></strong> that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong><span style=\"line-height: 115%;\">Benefits</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:14px;font-family:\"Arial\",sans-serif;line-height:115%;color:black;text-align:justify;'><span style=\"font-size: 18px; line-height: 115%; font-family: georgia, serif; color: rgb(0, 0, 0);\">You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:</span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Eligibility for health, dental, vision, life and disability insurance coverages</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Retirement Plan - 401k with matching</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">ESOP- Employee Stock Ownership Plan&nbsp;</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Time away from work &ndash; vacation time, sick time and holidays</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Paid parental leave</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Tuition Assistance</span></li><li style=\"font-size: 18px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Professional development opportunities</span></li></ul><p style='margin:0in;font-size:14px;font-family:\"Arial\",sans-serif;color:black;text-align:center;' id=\"isPasted\"><span style='font-size:15px;font-family:\"Cambria\",serif;'>THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER</span></p><p style='margin:0in;font-size:14px;font-family:\"Arial\",sans-serif;color:black;text-align:center;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>A DRUG FREE WORKPLACE</span></p><p style='margin:0in;font-size:14px;font-family:\"Arial\",sans-serif;color:black;text-align:center;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>E-VERIFY EMPLOYER</span></p><p><br></p></div>\n",
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