Customer Training Consultant - Workforce Solutions

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    "description": "<h2>Overview</h2>\n<p>The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce. </p>\n<p> </p>\n<p> </p>\n<h2>Duties & Responsibilities</h2>\n<ul>\n <li>Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings</li>\n <li>Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments</li>\n <li>Serve as a subject matter expert for assigned products and services</li>\n <li>Partner with Instructional Design and Learning Technology teams to review new training curriculum </li>\n <li>Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems. </li>\n <li>Effectively communicate and execute best practices for internal and external training engagements</li>\n <li>Handle challenging client requests or escalate issues as needed</li>\n <li>Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices</li>\n <li>Continually grow product, functional, and industry knowledge through training, research, and collaboration</li>\n <li>Work collaboratively with other departments to deliver exceptional client service</li>\n <li>Adopt department operational standards and procedures to maximize team efficiencies </li>\n <li>Ensure timely completion of administrative activities</li>\n <li>Perform other duties as assigned</li>\n <li>Travel 25%</li>\n</ul>\n<h2>Skills Required</h2>\n<ul>\n <li>Bachelor’s degree</li>\n <li>Two years of training, teaching, or instructing experience</li>\n <li>Strong technical aptitude including proficiency in Microsoft Office applications</li>\n <li>Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience</li>\n <li>Strong presentation skills and demonstrated consulting ability</li>\n <li>Strong project management skills, strategic thinking skills, and experience navigating clients through change</li>\n <li>Healthcare industry, credentialing verification, or compliance experience</li>\n <li>SASS training experience </li>\n</ul>\n<h2>Min</h2>USD $60,000.00/Yr.\n<h2>Max</h2>USD $80,000.00/Yr.",
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