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Lead, Application Support

1b2791f7 19fd 4432 B223 Fae6f2c5798d 19000101 000001 · Peachtree City, GA, US, Peachtree City, GA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1b2791f7 19fd 4432 B223 Fae6f2c5798d 19000101 000001
TitleLead, Application Support
Normalized title-
Department / team-
LocationPeachtree City, GA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-19 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company1b2791f7 19fd 4432 B223 Fae6f2c5798d 19000101 000001
Source89f6edf3-efbb-4549-93cf-5f4f416c177c
ATS providerADP Workforce Now Recruiting

Description

Job Summary The Lead, Application Support is responsible for the day-to-day execution, accountability, and operational health of Product Support. This role is hands-on, metrics-driven, and escalation-focused, ensuring customer-impacting issues are responded to quickly, owned clearly, and driven to resolution without stagnation. This role directly addresses support response gaps, escalation delays, and incident ownership clarity by enforcing disciplined support operations, strengthening cross-functional coordination, and ensuring consistent communication with both customers and internal stakeholders. The ideal candidate combines technical depth, people leadership, and operational rigor, with a bias toward action, urgency, and accountability. Essential Job Functions: Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar. Support Operations & Incident Management Own daily operational execution of Product Support, including ticket flow, prioritization, response times, and escalations Ensure all support tickets are actively worked, reviewed daily, and never left idle or stagnant Act as the primary owner for customer-facing production incidents, from intake through resolution and follow-up Enforce clear incident ownership, escalation paths, and handoffs during high-severity events Partner closely with DevOps, Engineering, Security, and Product during incidents to ensure fast triage and coordinated resolution Ensure post-incident documentation (RCA inputs, timelines, resolution notes) is accurate, complete, and timely Escalation & Customer Advocacy Serve as the first line of leadership escalation for customer-impacting issues Proactively identify and surface at-risk customers or recurring pain points Act as a strong internal advocate for the customer, ensuring urgency and clarity during outages or degradations Ensure clear, timely, and professional communication to customers during incidents and escalations Metrics, Accountability & Continuous Improvement Track and actively manage key support metrics including: Response time Time to resolution Ticket aging Escalation volume Severity trends Identify and address systemic support issues, including tooling gaps, process breakdowns, or resourcing constraints Use data to drive process improvements, staffing discussions, and tooling enhancements Partner with leadership to ensure support performance meets internal SLAs and customer expectations Team Leadership & Development Lead, coach, and develop Product Support team members with clear expectations and accountability Reinforce a culture of urgency, ownership, and professionalism Ensure team members are properly trained on: Product functionality Support processes Escalation procedures Incident handling expectations Conduct regular 1:1s, performance feedback, and development planning Ensure on-call readiness and support coverage expectations are met Cross-Functional Collaboration Work closely with Engineering and Product to: Identify recurring defects or gaps Improve handoff between support and development Influence product improvements based on customer-facing issues Partner with Technical Support leadership on process alignment and tooling Ensure support learning is fed back into roadmap, documentation, and training After-Hours & On-Call Support Participate in and/or support after-hours escalation as needed Ensure on-call processes are followed and escalations are handled correctly Step in when unresolved issues require management intervention Education and Experience: Note: Qualifications listed are guidelines. Other factors may be considered. Bachelor’s degree in computer science, Information Systems, or equivalent experience 5+ years of experience in technical or product support roles 2+ years of people management or team lead experience Strong background in: System-level troubleshooting Web services and APIs (REST/SOAP) Service-oriented architectures Experience working closely with DevOps and Engineering teams during incidents Supply chain or logistics domain experience a plus Technical Skills Experience supporting Java and/or .NET-based systems Familiarity with SQL, XML, JSON API testing and troubleshooting (Postman required) Understanding of SDLC and CI/CD concepts Experience working with incident tracking and CRM systems Key Skills & Attributes: Strong sense of ownership and urgency Clear, concise communicator—especially during incidents Ability to hold teams accountable while remaining supportive Highly organized and detail-oriented Comfortable operating in high-pressure, customer-impacting situations Naturally collaborative across engineering, product, and operations Bias toward action and continuous improvement Calm, structured decision-maker during outages or escalations

Full job record

Job ID3f8869114d81087d993d680f4c44ba0d54d3a1b4
Org ID515832bc-ca99-4fbe-a8d5-2a62062bcdae
Source ID89f6edf3-efbb-4549-93cf-5f4f416c177c
Board ID89f6edf3-efbb-4549-93cf-5f4f416c177c
Provideradp_workforcenow
Provider Job Key578289
TitleLead, Application Support
Normalized Title—
Statusactive
Activeyes
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Department—
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Employment Typefull_time
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CountryUnited States
RegionGA
CityPeachtree City
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1b2791f7-19fd-4432-b223-fae6f2c5798d&ccId=19000101_000001&lang=en_US&type=JS&jobId=578289&jwId=9201932664955_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1b2791f7-19fd-4432-b223-fae6f2c5798d&ccId=19000101_000001&lang=en_US&type=JS&jobId=578289&jwId=9201932664955_1
First Seen At2026-05-31 18:42:12Z
Last Seen At2026-06-06 12:06:34Z
Last Checked At2026-06-06 12:06:34Z
Last Changed At2026-06-06 12:06:34Z
Inactive At—
Source Posted At2026-05-19 19:44:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;margin-bottom:6.0pt;' data-pasted=\"true\"><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Job Summary</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>The Lead, Application Support is responsible for the day-to-day execution, accountability, and operational health of Product Support. This role is hands-on, metrics-driven, and escalation-focused, ensuring customer-impacting issues are responded to quickly, owned clearly, and driven to resolution without stagnation.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>This role directly addresses support response gaps, escalation delays, and incident ownership clarity by enforcing disciplined support operations, strengthening cross-functional coordination, and ensuring consistent communication with both customers and internal stakeholders.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>The ideal candidate combines technical depth, people leadership, and operational rigor, with a bias toward action, urgency, and accountability.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Essential Job Functions:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;margin-bottom:6.0pt;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;color:windowtext;'>Note: </span></strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;color:windowtext;'>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Support Operations &amp; Incident Management</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Own daily operational execution of Product Support, including ticket flow, prioritization, response times, and escalations</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure all support tickets are actively worked, reviewed daily, and never left idle or stagnant</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Act as the primary owner for customer-facing production incidents, from intake through resolution and follow-up</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Enforce clear incident ownership, escalation paths, and handoffs during high-severity events</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Partner closely with DevOps, Engineering, Security, and Product during incidents to ensure fast triage and coordinated resolution</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure post-incident documentation (RCA inputs, timelines, resolution notes) is accurate, complete, and timely</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Escalation &amp; Customer Advocacy</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Serve as the first line of leadership escalation for customer-impacting issues</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Proactively identify and surface at-risk customers or recurring pain points</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Act as a strong internal advocate for the customer, ensuring urgency and clarity during outages or degradations</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure clear, timely, and professional communication to customers during incidents and escalations</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Metrics, Accountability &amp; Continuous Improvement</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Track and actively manage key support metrics including:&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Response time</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Time to resolution</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ticket aging</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Escalation volume</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Severity trends</span></li></ul></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Identify and address systemic support issues, including tooling gaps, process breakdowns, or resourcing constraints</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Use data to drive process improvements, staffing discussions, and tooling enhancements</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Partner with leadership to ensure support performance meets internal SLAs and customer expectations</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Team Leadership &amp; Development</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Lead, coach, and develop Product Support team members with clear expectations and accountability</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Reinforce a culture of urgency, ownership, and professionalism</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure team members are properly trained on:&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Product functionality</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Support processes</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Escalation procedures</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Incident handling expectations</span></li></ul></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Conduct regular 1:1s, performance feedback, and development planning</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure on-call readiness and support coverage expectations are met</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Cross-Functional Collaboration</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Work closely with Engineering and Product to:&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Identify recurring defects or gaps</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Improve handoff between support and development</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Influence product improvements based on customer-facing issues</span></li></ul></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Partner with Technical Support leadership on process alignment and tooling</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure support learning is fed back into roadmap, documentation, and training</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>After-Hours &amp; On-Call Support</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Participate in and/or support after-hours escalation as needed</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ensure on-call processes are followed and escalations are handled correctly</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Step in when unresolved issues require management intervention</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;margin-left:.5in;background:white;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Education and Experience:</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;color:windowtext;'>Note: </span></strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;color:windowtext;'>Qualifications listed are guidelines. Other factors may be considered.</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Bachelor&rsquo;s degree in computer science, Information Systems, or equivalent experience</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>5+ years of experience in technical or product support roles</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>2+ years of people management or team lead experience</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Strong background in:&nbsp;</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>System-level troubleshooting</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Web services and APIs (REST/SOAP)</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: initial;color: black;margin-bottom: 8pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Service-oriented architectures</span></li></ul></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Experience working closely with DevOps and Engineering teams during incidents</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Supply chain or logistics domain experience a plus</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><br></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Technical Skills</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Experience supporting Java and/or .NET-based systems</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Familiarity with SQL, XML, JSON</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>API testing and troubleshooting (Postman required)</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Understanding of SDLC and CI/CD concepts</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;margin-left:.25in;'><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Experience working with incident tracking and CRM systems</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;text-align:justify;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;text-align:justify;'><strong><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Key Skills &amp; Attributes:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Strong sense of ownership and urgency</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Clear, concise communicator&mdash;especially during incidents</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Ability to hold teams accountable while remaining supportive</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Highly organized and detail-oriented</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Comfortable operating in high-pressure, customer-impacting situations</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Naturally collaborative across engineering, product, and operations</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Bias toward action and continuous improvement</span></li><li style=\"margin:0in;font-size:15px;font-family: initial;color:black;margin-bottom:8.0pt;\"><span style='font-size:16px;font-family:\"Aptos\",sans-serif;'>Calm, structured decision-maker during outages or escalations</span></li></ul><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;color:black;margin-left:.5in;text-align:justify;'><br></p></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/3f8869114d81087d993d680f4c44ba0d54d3a1b4?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/515832bc-ca99-4fbe-a8d5-2a62062bcdaeJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/89f6edf3-efbb-4549-93cf-5f4f416c177cJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/3f8869114d81087d993d680f4c44ba0d54d3a1b4/eventsJSON

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