Sr / Principal Pharma Industry Business Impact Lead (CSM)

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{
  "id": "2643259",
  "name": "Sr / Principal Pharma Industry Business Impact Lead (CSM)",
  "office": "Munich",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-20T17:37:20+00:00",
  "seniority": "experienced",
  "department": "BIL",
  "occupation": "account_management_non_commissioned",
  "subcompany": "Aily Labs SLU",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Mission",
      "value": "<p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">As a Pharma Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Pharma and Life Sciences vertical. </p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.</p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal. </p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position <span>Aily</span> as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities. </p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\"><strong><em>WHAT YOU WILL DO</em></strong></p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the <span>Aily</span> App.</p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Leverage biopharma industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value </p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Coordinate <span>Aily</span> efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.</p><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\"><em><strong>YOUR RESPONSIBILITIES</strong></em></p><ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Executive Relationships & Trusted Advisory </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Build and sustain trusted relationships with C-level and senior stakeholders </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Develop executive champions </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Embed AI into governance forums and performance discussions </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Advise clients on how AI accelerates value within their industry context </p></li></ul><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Industry Authority in the Room Internally and Externally </p><ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Bring deep understanding of industry value chains, economics, and performance drivers </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Map executive routines and governance structures to identify high-impact decision moments </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Align <span>Aily</span> insights to industry-specific strategic priorities and <span><span><span>P&L</span></span></span> levers </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Coordinate cross-domain impact tracking and executive positioning </p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Translate biopharma industry knowledge and market dynamics into product refinement and industry-specific positioning </p></li></ul><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\"><em><strong>Champion </strong></em><span><span><span><em><strong>ROAI</strong></em></span></span></span><strong><em> for our customers</em></strong></p><ul><li><p style=\"margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Orchestrate <span>Aily</span>’s engagement with customers to ensure value delivery</p></li><li><p style=\"margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Partner closely with <span>Aily</span> App users to identify and document impact and quantifiable value</p></li><li><p style=\"margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Serve as the voice of the customer within <span>Aily</span> to help drive product evolution</p></li><li><p style=\"margin-top:0.75em;margin-right:0px;margin-bottom:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\">Lead large-scale adoption and advocacy initiatives </p></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\"><em><strong>Must have:</strong></em></p><ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">7+ years of experience in the pharma industry with deep understanding of industry economics and executive governance</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Proven track record with Fortune 500 pharma clients in the target industry</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Strong executive presence with the ability to build lasting C-level relationships</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Clear accountability for value realization and measurable outcomes</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Comfortable operating autonomously in complex enterprise environment</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Extreme ownership mindset with accountability for outcomes, value delivery, and account growth</p></li></ul><p style=\"margin:0.75em 0px 0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;color:rgb(41,42,46);text-transform:none;background-color:rgb(255,255,255);\"><em><strong>Strongly Preferred:</strong></em></p><ul style=\"margin:10px 0px 0px;padding:0px 0px 0px 24px;list-style-type:disc;color:rgb(41,42,46);font-family:'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Background in strategy consulting or customer success</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Strong understanding of pharmaceutical R&D, portfolio strategy, and/or business development</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">MBA or other related academic experience</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">AI savvy mindset with experience using AI to solve real-world business challenges</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Exposure to enterprise SaaS environments</p></li><li style=\"margin-top:4px;\"><p style=\"margin:0px;padding:0px;font:400 16px/1.714 'Atlassian Sans', 'ui-sans-serif', '-apple-system', 'system-ui', 'Segoe UI', Ubuntu, 'Helvetica Neue', sans-serif;\">Experience mentoring, leading, or scaling small teams or domain practices</p></li></ul>"
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  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Business Impact Lead"
}