Call Center Representative

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  "last_changed_at": "2026-06-03T10:06:43.077Z",
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    "raw": "Adelante Healthcare Center Support Office - Phoenix, AZ 85012; 3033 N. Central Ave. Suite 145, Phoenix, AZ, 85012, USA",
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  "detail": {
    "city": "Phoenix",
    "jobId": 243137,
    "level": "",
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    "jobTitle": "Call Center Representative",
    "location": "Adelante Healthcare Center Support Office - Phoenix, AZ 85012",
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    "clientCode": "0BC50",
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    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">POSITION SUMMARY </span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">The Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients’ needs via telephone. Handles 2-3 skill types of calls.</span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">EXPECTATIONS</span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. </span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">OUR CORE VALUES</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Compassion</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Excellence</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Integrity</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Learning </span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Respect</span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Sustainability</span></span></span></li>\r\n</ul>",
    "jobCategory": "Health Care",
    "salaryRange": "",
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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Call Center Representative\",\"identifier\":\"J0BC50243137\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/854C2EDC1AA31A2AB2F57045A6E1C956/jobs/243137\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=854C2EDC1AA31A2AB2F57045A6E1C956\",\"datePosted\":\"2026-06-02\",\"description\":\"Job DetailsJob Location: Adelante Healthcare Center Support Office - Phoenix, AZ 85012Position Type: Full TimeEducation Level: HS Diploma from accredited schoolJob Category: Health CarePOSITION SUMMARY \\r\\n\\r\\nThe Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients’ needs via telephone. Handles 2-3 skill types of calls.\\r\\n\\r\\n \\r\\n\\r\\nEXPECTATIONS\\r\\n\\r\\nEvery Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. \\r\\n\\r\\n \\r\\n\\r\\nOUR CORE VALUES\\r\\n\\r\\n\\r\\n\\tCompassion\\r\\n\\tExcellence\\r\\n\\tIntegrity\\r\\n\\tLearning \\r\\n\\tRespect\\r\\n\\tSustainability\\r\\nQualificationsESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tEffective communication skills and professional presence\\n\\tAbility to communicate effectively with patients, co-workers, and the general public both in person and over the phone\\n\\tMinimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience \\n\\tMeeting minimum standards of metric expectations\\n\\tAbility to perform a variety of assignments requiring some exercise of independent judgment\\n\\tHigh school diploma or GED from an accredited institution\\n\\toffice skills: typing, faxing, scanning and telephone\\n\\tcomputer efficiency\\n\\tAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form\\n\\tBilingual English and Spanish preferred\\n\\tAbility to work a varied schedule\\n\\tCommitment to Adelante Healthcare’s mission, vision, and values\\n\\tWillingness to be cross-trained and learn new skills and responsibilities\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tEffective phone etiquette using caring communication for all openings and closing greetings.\\n\\tEnsure patient needs and requests are handled efficiently by performing telephonic patient scheduling\\n\\tSchedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients \\n\\tPerform patient pre-registration including accessing and updating patient information as indicated\\n\\tPerform data entry and appointment confirmation within 2-3 call queues.\\n\\tMaintain schedule accuracy for maximum patient flow\\n\\tFollow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff\\n\\tMaintain effective communication with office staff and providers in all of the health centers as needed\\n\\tAttend staff meetings, in-service meetings, or other required meetings\\n\\tMaintain satisfactory attendance, is punctual and works full scheduled shift\\n\\tDemonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment\\n\\tTechnology skills to include Windows, MS Office and multi-line telephone system\\n\\n\\n \\n\\nNONESSENTIAL SKILLS AND EXPERIENCE:\\n\\n\\n\\tExperience in community health\\n\\n\\n \\n\\nAdditional Duties and Responsibilities\\n\\n\\n\\tOther duties as requested or assigned\\n\\n\\n \\n\\nPatient-Centered Medical Home (PCMH)\\n\\nAll employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n                           \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"responsibilities\":\"POSITION SUMMARY \\r\\n\\r\\nThe Call Center Representative is primarily responsible for providing excellent customer service by assisting patients over the phone with scheduling, relaying medical information and/or medical information requests. Responsible for creating a caring and receptive patient environment while promoting an effective and efficient scheduling process. Responsive to patients’ needs via telephone. Handles 2-3 skill types of calls.\\r\\n\\r\\n \\r\\n\\r\\nEXPECTATIONS\\r\\n\\r\\nEvery Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day.  Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence. \\r\\n\\r\\n \\r\\n\\r\\nOUR CORE VALUES\\r\\n\\r\\n\\r\\n\\tCompassion\\r\\n\\tExcellence\\r\\n\\tIntegrity\\r\\n\\tLearning \\r\\n\\tRespect\\r\\n\\tSustainability\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"ADELANTE HEALTHCARE INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=854C2EDC1AA31A2AB2F57045A6E1C956\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3033 N. Central Ave. Suite 145\",\"addressLocality\":\"Phoenix\",\"addressRegion\":\"AZ\",\"postalCode\":85012,\"addressCountry\":\"USA\"}},\"qualifications\":\"ESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tEffective communication skills and professional presence\\n\\tAbility to communicate effectively with patients, co-workers, and the general public both in person and over the phone\\n\\tMinimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience \\n\\tMeeting minimum standards of metric expectations\\n\\tAbility to perform a variety of assignments requiring some exercise of independent judgment\\n\\tHigh school diploma or GED from an accredited institution\\n\\toffice skills: typing, faxing, scanning and telephone\\n\\tcomputer efficiency\\n\\tAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form\\n\\tBilingual English and Spanish preferred\\n\\tAbility to work a varied schedule\\n\\tCommitment to Adelante Healthcare’s mission, vision, and values\\n\\tWillingness to be cross-trained and learn new skills and responsibilities\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tEffective phone etiquette using caring communication for all openings and closing greetings.\\n\\tEnsure patient needs and requests are handled efficiently by performing telephonic patient scheduling\\n\\tSchedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients \\n\\tPerform patient pre-registration including accessing and updating patient information as indicated\\n\\tPerform data entry and appointment confirmation within 2-3 call queues.\\n\\tMaintain schedule accuracy for maximum patient flow\\n\\tFollow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff\\n\\tMaintain effective communication with office staff and providers in all of the health centers as needed\\n\\tAttend staff meetings, in-service meetings, or other required meetings\\n\\tMaintain satisfactory attendance, is punctual and works full scheduled shift\\n\\tDemonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment\\n\\tTechnology skills to include Windows, MS Office and multi-line telephone system\\n\\n\\n \\n\\nNONESSENTIAL SKILLS AND EXPERIENCE:\\n\\n\\n\\tExperience in community health\\n\\n\\n \\n\\nAdditional Duties and Responsibilities\\n\\n\\n\\tOther duties as requested or assigned\\n\\n\\n \\n\\nPatient-Centered Medical Home (PCMH)\\n\\nAll employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n                           \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"experienceRequirements\":\"ESSENTIAL SKILLS AND EXPERIENCE:\\n\\n \\n\\n\\n\\tEffective communication skills and professional presence\\n\\tAbility to communicate effectively with patients, co-workers, and the general public both in person and over the phone\\n\\tMinimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience \\n\\tMeeting minimum standards of metric expectations\\n\\tAbility to perform a variety of assignments requiring some exercise of independent judgment\\n\\tHigh school diploma or GED from an accredited institution\\n\\toffice skills: typing, faxing, scanning and telephone\\n\\tcomputer efficiency\\n\\tAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form\\n\\tBilingual English and Spanish preferred\\n\\tAbility to work a varied schedule\\n\\tCommitment to Adelante Healthcare’s mission, vision, and values\\n\\tWillingness to be cross-trained and learn new skills and responsibilities\\n\\tValid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations \\n\\n\\nPOSITION REPONSIBILITIES\\n\\n\\n\\tEffective phone etiquette using caring communication for all openings and closing greetings.\\n\\tEnsure patient needs and requests are handled efficiently by performing telephonic patient scheduling\\n\\tSchedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients \\n\\tPerform patient pre-registration including accessing and updating patient information as indicated\\n\\tPerform data entry and appointment confirmation within 2-3 call queues.\\n\\tMaintain schedule accuracy for maximum patient flow\\n\\tFollow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff\\n\\tMaintain effective communication with office staff and providers in all of the health centers as needed\\n\\tAttend staff meetings, in-service meetings, or other required meetings\\n\\tMaintain satisfactory attendance, is punctual and works full scheduled shift\\n\\tDemonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment\\n\\tTechnology skills to include Windows, MS Office and multi-line telephone system\\n\\n\\n \\n\\nNONESSENTIAL SKILLS AND EXPERIENCE:\\n\\n\\n\\tExperience in community health\\n\\n\\n \\n\\nAdditional Duties and Responsibilities\\n\\n\\n\\tOther duties as requested or assigned\\n\\n\\n \\n\\nPatient-Centered Medical Home (PCMH)\\n\\nAll employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.\\n\\n \\n\\nAdherence to Compliance and Code of Conduct\\n\\nAll employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.\\n\\n \\n\\n \\n\\nPHYSICAL DEMANDS AND WORK ENVIRONMENT\\n\\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\n\\n \\n\\nPhysical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\\n\\n \\n\\nWork environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.\\n\\n                           \\n\\n \\n\\n\\nIn any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.\\n\\n\\n \\n\\n \",\"industry\":\"Health Care\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"HS Diploma from accredited school\"}",
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    "qualifications": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">ESSENTIAL SKILLS AND EXPERIENCE:</span></strong></span></span></p>\n\n<p> </p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Effective communication skills and professional presence</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to communicate effectively with patients, co-workers, and the general public both in person and over the phone</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Minimum of one (1) year experience in the customer service field and six (6) months to (1) year call center experience </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Meeting minimum standards of metric expectations</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to perform a variety of assignments requiring some exercise of independent judgment</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">High school diploma or GED from an accredited institution</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">office skills: typing, faxing, scanning and telephone</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">computer efficiency</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Bilingual English and Spanish preferred</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ability to work a varied schedule</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Commitment to Adelante Healthcare’s mission, vision, and values</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Willingness to be cross-trained and learn new skills and responsibilities</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations </span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">POSITION REPONSIBILITIES</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Effective phone etiquette using caring communication for all openings and closing greetings.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients </span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Perform patient pre-registration including accessing and updating patient information as indicated</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Perform data entry and appointment confirmation within 2-3 call queues.</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Maintain schedule accuracy for maximum patient flow</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Maintain effective communication with office staff and providers in all of the health centers as needed</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Attend staff meetings, in-service meetings, or other required meetings</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Maintain satisfactory attendance, is punctual and works full scheduled shift</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Demonstrates respectful, professional and appropriate behavior that supports a team-oriented work environment</span></span></span></li>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Technology skills to include Windows, MS Office and multi-line telephone system</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">NONESSENTIAL SKILLS AND EXPERIENCE:</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Experience in community health</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Additional Duties and Responsibilities</span></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">Other duties as requested or assigned</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Patient-Centered Medical Home (PCMH)</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Adherence to Compliance and Code of Conduct</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.</span></span></span></p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">PHYSICAL DEMANDS AND WORK ENVIRONMENT</span></strong></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Physical demands:</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\"> While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">Work environment:</span></strong><span style=\"font-family:'Futura Std Book', sans-serif;\"> While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.</span></span></span></p>\n\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:'Futura Std Book', sans-serif;\">               </span></strong></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">            </span></span></span></p>\n\n<p> </p>\n\n<div>\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:9pt;\"><span style=\"font-family:'Futura Std Book', sans-serif;\">In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities.  Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises.  In compliance with <em>EEOC 29 CFR part 1630</em>, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.</span></span></span></span></p>\n</div>\n\n<p> </p>\n\n<p> </p>",
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