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    "requisitionDescription": "<div><div><h1 data-pasted=\"true\"><strong>&nbsp;</strong></h1><p style=\"margin-left:0in;\"><strong>TASKS AND RESPONSABILITIES</strong></p><p style=\"margin-left:0in;\"><u>Missions:</u></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Ensure technical support to the distribution network (Support customers with sales organization)</li><li style=\"margin-left:0in;\">Record the problems encountered and manage the replacement of products</li><li style=\"margin-left:0in;\">Train the network on products&nbsp;</li><li style=\"margin-left:0in;\">Be the internal link on the use of products by our clients</li><li style=\"margin-left:0in;\">Be able to interpret customer issues and optimize information management and internal problem history</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><u>Principal activities:</u></p><p style=\"margin-left:0in;\">In customer support:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Ensuring technical support to customers</li><li style=\"margin-left:0in;\">Record and manage customer claims</li><li style=\"margin-left:0in;\">Analyze the causes of &quot;product&quot; discrepancies related to customer complaints and escalate the issues to the correct level of action</li><li style=\"margin-left:0in;\">Pilot meetings through the problem resolution methods (Corrective action form to be used)&nbsp;</li><li style=\"margin-left:0in;\">Be the person responsible for the achievement and the updating of the manuals for the use of the products and the maintenance&nbsp;</li><li style=\"margin-left:0in;\">Define the spare part lists for the different products</li><li style=\"margin-left:0in;\">Inform distributors about the actions taken&nbsp;</li><li style=\"margin-left:0in;\">Inform the network when needed</li><li style=\"margin-left:0in;\">Set up and ensure the updating of technical problem-solving documentation</li><li style=\"margin-left:0in;\">Perform and update the reporting on customer support activity</li></ul></div><p style=\"margin-left:0in;\">As part of the training in 1st level product use and maintenance:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Propose an annual training plan by product range and region, then design the training materials</li><li style=\"margin-left:0in;\">Animate and evaluate training for the network</li></ul></div><p style=\"margin-left:0in;\">As part of the product expertise:</p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Participate in product projects</li><li style=\"margin-left:0in;\">Contribute to product management, R&amp;D and quality questions asked in the field</li><li style=\"margin-left:0in;\">Provide support to the Technical (Design, Sustaining), Production, and Innovation services in connection with all the technical services related to products and the service teams of all entities</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>EDUCATION</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Associate or Bachelor Degree in a technical field (electrical, mechanical, pneumatic, hydraulic automation)</li></ul></div><p style=\"margin-left:0in;\"><strong>PROFESSIONNAL EXPERIENCE</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Similar experience of 5 years minimum</li><li style=\"margin-left:0in;\">Experience from a production site or an industrial environment&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>COMPETENCES AND KNOWLEDGES REQUIRED</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Technical knowledge of the products&nbsp;</li><li style=\"margin-left:0in;\">Knowledge of the standard ISO 9001</li><li style=\"margin-left:0in;\">Experience in problem-solving methods and associated tools (Lean management)</li><li style=\"margin-left:0in;\">Ability to lead meetings and presentation</li><li style=\"margin-left:0in;\">Knowledge of customer relationships&nbsp;</li><li style=\"margin-left:0in;\">Knowledge of industrial fields (Good Manufacturing Practice)</li><li style=\"margin-left:0in;\">Autonomous, rigorous and responsive</li><li style=\"margin-left:0in;\">Sense of listening and pedagogy</li><li style=\"margin-left:0in;\">Spirit of analysis, synthesis and organized</li></ul></div></div></div>\n",
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