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    "requisitionDescription": "<div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p><strong>Desktop Engineer / Administrator</strong></p><p><strong>DC Area</strong></p><p id=\"isPasted\">Our client has an opening for a Desktop Engineer/Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.</p><p>We will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.</p><p>The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support.</p><p>You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders. You will be a part of the Desktop Engineering team on the following key tasks:</p><ul><li>Provide Tier 3 desktop engineering support.</li><li>Complete incident tickets and service requests within SLA and in a modern tracking system</li><li>Work closely with the Customer Relationship Manager to prioritize and complete customer requests.</li><li>Package and deploy Windows workstation software in a hardened environment.&nbsp;</li><li>Attend meetings with the customer as required.&nbsp;</li><li>Provide written instructions for both workstation and application usage</li><li>Provide weekly reporting of issues and projects</li><li>Be able to troubleshoot and support Windows 10 workstations and software.&nbsp;</li><li>Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer</li><li>Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy</li><li>Support monthly and expedited patching of work stations, to include application of STIGS and emergency security updates as identified</li><li>Provide white glove support to executive level customers</li><li>Ability and willingness to work extended hours or modified schedule for planned and emergency work.</li></ul><p><strong>&nbsp;</strong></p><p><strong>Education and Experience:&nbsp;</strong>A Bachelor&rsquo;s degree from an accredited college in a related discipline, with 4-8 years of prior relevant experience; or a Master&rsquo;s degree with 2 to 6 years of prior relevant experience. &nbsp;Additional years of experience and/or relevant certifications will be considered in lieu of degree.<strong>&nbsp;</strong></p><p><strong>&nbsp;</strong></p><p><strong>Required Qualifications:</strong></p><ul><li>BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree)</li><li>2+ years&rsquo; experience providing Tier II, III &amp; IV support in a Windows-based environment</li><li>Ability to work well with people from many different disciplines with varying degrees of technical experience&nbsp;</li><li>Ability to express complex technical concepts effectively, both verbally and in writing</li><li>Ability to work with a large diverse team supporting multiple customers in a shared team environment.&nbsp;</li><li>Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments.</li><li>Hands-on knowledge of Active Directory Group policy as applied to workstations</li><li>Hands-on knowledge of end user workstations and technology to support end user workstations</li><li>Experience with PIV and CAC authentication&nbsp;</li><li>Provide support on a M-F business hours schedule in the eastern time zone</li><li>Extended hour and weekend support on emergency basis.</li><li>Excellent communication skills are required to effectively interface with customers up to the executive level.&nbsp;</li><li>Ability to work on your own to successfully resolve issues while updating management.</li><li>Ability to obtain and maintain a Public Trust clearance.</li><li>Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer&rsquo;s information.&nbsp;</li><li>Must be a U.S. Citizen</li></ul><p><strong>&nbsp;</strong></p><p><strong>Desired Qualifications:</strong></p><p>2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc&hellip;) &nbsp;administration support</p><ul><li>5+ years of experience in an operations role</li><li>Government contracting experience, particularly with the DOJ</li><li>Existing/current DOJ or DOD Clearance</li><li>ITSM knowledge and experience, particularly with ServiceNow</li><li>Extensive knowledge of Windows 10 operating system</li></ul><p><br></p></div></div>\n",
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