Customer Service, Team Lead

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  "last_changed_at": "2026-05-31T17:52:33.626Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Phoenix, AR, Phoenix, AZ, United States",
    "city": "Phoenix",
    "region": "AZ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:08:50.593Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Phoenix, AR, Phoenix, AZ, United States",
      "city": "Phoenix",
      "region": "AZ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": null,
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{}

{
  "Id": "560fd6f2-f538-4f26-939b-7247c5dfaf44",
  "Title": "Customer Service, Team Lead",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
      "Id": "f954641e-f801-5078-b0f4-f26e48fdb58b",
      "Address": {
        "City": "Phoenix",
        "Line1": "5005 E Washington St",
        "Line2": null,
        "State": {
          "Code": "AZ",
          "Name": "Arizona"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "85034"
      },
      "Coordinates": {
        "Latitude": 33.446513388048,
        "Longitude": -111.97429949044
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": false,
      "LocalizedDescription": "Phoenix, AR"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-05-14T21:23:45.478Z",
  "JobCategoryName": "Customer Success",
  "JobLocationType": 2,
  "OpportunityType": 0,
  "BriefDescription": "The Customer Service Team Lead is responsible for guiding and supporting a team of customer service representatives to deliver high-quality, consistent support to customers. This role serves as a key liaison between frontline agents and leadership, ensuring team performance aligns with service standards, operational goals, and customer expectations.\n\nThe Team Lead monitors day-to-day operations, provides coaching and development, and helps drive continuous improvement in both individual and team performance. They play a hands-on role in resolving issues, maintaining service levels, and fostering a positive, collaborative team environment in a fast-paced call center setting.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO001548"
}