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Retention Coordinator

0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001 · Hialeah, FL, US, Hialeah, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001
TitleRetention Coordinator
Normalized title-
Department / team-
LocationHialeah, FL, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-01-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
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Linked records

Company0bb81b61 1bb5 4110 A562 39e04c9b9598 19000101 000001
Sourcebf1a1ac8-634b-4307-b34a-eb2df33ac705
ATS providerADP Workforce Now Recruiting

Description

Position Overview : The Retention Coordinator plays a central role in developing, implementing, and evaluating institution-wide retention strategies. This position collaborates closely with academic and administrative units, analyzes student data to identify trends and risk factors, and supports the development of policies and procedures that strengthen student persistence. The Retention Coordinator also serves as a key liaison to the institution’s Retention Committee. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations, and pertinent legal regulations in all aspects of admission activities. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. Special Projects: Execute special projects assigned by the VP of Operations or the Student Services Director. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, Regulations, and Code of Ethics. As well as Title IX, the Family Educational Rights and Privacy Act, as amended from time to time (“FERPA”), the Florida Information Protection Act of 2014, as amended from time to time (“FIPA”), the EU General Data Protection Regulation as amended from time to time (GDPR) and all other applicable federal, state and local laws, rules, and regulations Assigned Duties: Undertake other assigned duties as required. Position Responsibilities : Partner with academic departments, administrative offices, and student support units to identify, design, and implement effective retention strategies. Collaborate with the Retention Committee (Division Heads, Deans, Administrative Offices) to evaluate institutional needs and recommend evidence-based interventions. Support the development and revision of institutional policies and procedures related to student retention, persistence, and re-engagement. Collect, analyze, and interpret historical and current student data to identify patterns, risk indicators, and underlying causes of attrition. Produce regular retention dashboards, reports, and presentations for leadership and the Retention Committee. Monitor the effectiveness of retention initiatives and recommend adjustments based on data-driven insights. Coordinate retention-related initiatives, including early alert systems, outreach campaigns, and re-enrollment efforts. Maintain documentation of retention programs, workflows, and outcomes. Assist in developing training materials for faculty and staff on retention best practices. Serve as the central point of contact for retention-related inquiries and cross-departmental coordination. Facilitate communication among Student Services, academic units, and administrative departments to ensure alignment of retention efforts. Maintain confidentiality and uphold institutional policies, ethical standards, and compliance with applicable regulations, including FERPA, Title IX, FIPA, and GDPR. Perform other duties as assigned to support the Office of the Vice President of Operations' effective functioning. Performs other duties as assigned. Required Qualifications and Experience: A bachelor’s degree from a regionally accredited institution is required. Master’s degree preferred (Education, Higher Ed Administration, Data Analytics, or related field). Experience in student services, institutional research, advising, or retention initiatives. Strong analytical skills and experience working with student information systems and data tools. Proficiency with SIS platforms, data analysis tools, and retention/early alert systems used in higher education Exceptional organizational, planning, and project management skills, with a demonstrated ability to manage multiple complex priorities under tight deadlines with minimal supervision. Proven ability to exercise sound judgment, tact, discretion, and maintain absolute confidentiality with highly sensitive information. Highly proactive, resourceful, and capable of anticipating needs and taking initiative to resolve issues. Strong interpersonal skills with the ability to build rapport and work effectively with all levels of staff, faculty, leadership, and external stakeholders. Schedule: Monday to Thursday Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm *Fridays alternate ( campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Job Type Full-time. Benefits: Health insurance (medical, dental, vision) Paid Time Off Tuition waiver Tuition reimbursement 401(k) 401(k) matching Life insurance

Full job record

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Source IDbf1a1ac8-634b-4307-b34a-eb2df33ac705
Board IDbf1a1ac8-634b-4307-b34a-eb2df33ac705
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Provider Job Key571344
TitleRetention Coordinator
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CountryUnited States
RegionFL
CityHialeah
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&type=JS&jobId=571344&jwId=9201924787151_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&type=JS&jobId=571344&jwId=9201924787151_1
First Seen At2026-05-31 18:52:42Z
Last Seen At2026-06-06 13:16:17Z
Last Checked At2026-06-06 13:16:17Z
Last Changed At2026-06-06 13:16:17Z
Inactive At—
Source Posted At2026-01-26 21:59:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style='font-family:\"Times New Roman\",serif;'>Position Overview<em>:</em></span></strong><span style='font-family:\"Times New Roman\",serif;'>&nbsp;The Retention Coordinator plays a central role in developing, implementing, and evaluating institution-wide retention strategies. This position collaborates closely with academic and administrative units, analyzes student data to identify trends and risk factors, and supports the development of policies and procedures that strengthen student persistence. The Retention Coordinator also serves as a key liaison to the institution&rsquo;s Retention Committee.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;'>&nbsp;<strong>Key Responsibilities:&nbsp;</strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;margin-left: 0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Communication Management:&nbsp;</strong>Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Policy Adherence and Ethical Compliance:&nbsp;</strong>Ensure strict adherence to the University&#39;s mission, policies, procedures, ethical standards, compliance with data protection regulations, and pertinent legal regulations in all aspects of admission activities.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>University Engagement:&nbsp;</strong>Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Special Projects:&nbsp;</strong>Execute special projects assigned by the VP of Operations or the Student Services Director.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Compliance Adherence:&nbsp;</strong>Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, Regulations, and Code of Ethics. As well as Title IX, the Family Educational Rights and Privacy Act, as amended from time to time (&ldquo;FERPA&rdquo;), the Florida Information Protection Act of 2014, as amended from time to time (&ldquo;FIPA&rdquo;), the EU General Data Protection Regulation as amended from time to time (GDPR) and all other applicable federal, state and local laws, rules, and regulations</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong>Assigned Duties:&nbsp;</strong>Undertake other assigned duties as required.</li></ol></div><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;margin-left:.5in;text-align:justify;text-indent:-.25in;'><strong><em><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</span></em></strong></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>Position Responsibilities</span></strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>:</span></p><p style='margin:0in;font-size:15px;font-family:\"Aptos\",sans-serif;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: decimal;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Partner with academic departments, administrative offices, and student support units to identify, design, and implement effective retention strategies.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Collaborate with the Retention Committee (Division Heads, Deans, Administrative Offices) to evaluate institutional needs and recommend evidence-based interventions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Support the development and revision of institutional policies and procedures related to student retention, persistence, and re-engagement.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Collect, analyze, and interpret historical and current student data to identify patterns, risk indicators, and underlying causes of attrition.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Produce regular retention dashboards, reports, and presentations for leadership and the Retention Committee.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Monitor the effectiveness of retention initiatives and recommend adjustments based on data-driven insights.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Coordinate retention-related initiatives, including early alert systems, outreach campaigns, and re-enrollment efforts.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Maintain documentation of retention programs, workflows, and outcomes.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Assist in developing training materials for faculty and staff on retention best practices.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Serve as the central point of contact for retention-related inquiries and cross-departmental coordination.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Facilitate communication among Student Services, academic units, and administrative departments to ensure alignment of retention efforts.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Maintain confidentiality and uphold institutional policies, ethical standards, and compliance with applicable regulations, including FERPA, Title IX, FIPA, and GDPR.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Perform other duties as assigned to support the Office of the Vice President of Operations&#39; effective functioning.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Performs other duties as assigned.</span></li></ol></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-family:\"Times New Roman\",serif;'>Required Qualifications and Experience:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>A bachelor&rsquo;s degree from a regionally accredited institution is required. Master&rsquo;s degree preferred (Education, Higher Ed Administration, Data Analytics, or related field).</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Experience in student services, institutional research, advising, or retention initiatives.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Strong analytical skills and experience working with student information systems and data tools.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Proficiency with SIS platforms, data analysis tools, and retention/early alert systems used in higher education</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Exceptional organizational, planning, and project management skills, with a demonstrated ability to manage multiple complex priorities under tight deadlines with minimal supervision.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Proven ability to exercise sound judgment, tact, discretion, and maintain absolute confidentiality with highly sensitive information.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Highly proactive, resourceful, and capable of anticipating needs and taking initiative to resolve issues.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Times New Roman\",serif;'>Strong interpersonal skills with the ability to build rapport and work effectively with all levels of staff, faculty, leadership, and external stakeholders.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;' data-pasted=\"true\"><strong><span style=\"font-size:15px;color:#2D2D2D;\">Schedule:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;'><span style=\"font-size:15px;color:#2D2D2D;\">Monday to Thursday</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: square;margin-left: 0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">*Fridays alternate (<em>campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm)</em></span></li></ul></div><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:justify;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Job Type</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:justify;'><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Full-time.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:0in;line-height:normal;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Times New Roman\",serif;'>Benefits:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -5.5px;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Health insurance (medical, dental, vision)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Paid Time</span><span style=\"font-size:15px;color:black;\">&nbsp;Off</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Tuition waiver</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Tuition reimbursement</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:black;\">401(k)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">401(k) matching</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family: initial;\"><span style=\"font-size:15px;color:#2D2D2D;\">Life insurance</span></li></ul></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
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  "list_job": {
    "links": [],
    "itemID": "9201924787151_1",
    "postDate": "2026-01-26T16:59:00.000-05:00",
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    "requisitionTitle": "Retention Coordinator",
    "clientRequisitionID": "1438",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "postalCode": "33012",
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          "shortName": " Hialeah, FL, US"
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/571344?cid=0bb81b61-1bb5-4110-a562-39e04c9b9598&ccId=19000101_000001&lang=en_US&locale=en_US",
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}
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