Restaurant Supervisor

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Christ Church, Christ Church, BB11000, Barbados",
    "city": "Christ Church",
    "region": "Christ Church",
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    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:22:04.874Z",
  "launch_scope": {
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    "location": {
      "raw": "Christ Church, Christ Church, BB11000, Barbados",
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      "confidence": 0.8
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    "countries": []
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{}

{
  "list_job": {
    "id": "139",
    "isRemote": null,
    "location": {
      "city": "Christ Church",
      "state": "Christ Church"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18435",
    "locationType": "0",
    "jobOpeningName": "Restaurant Supervisor",
    "departmentLabel": "Food And Beverage",
    "employmentStatusLabel": "Full-Time - Weekly Paid (Ocean Hotels)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Christ Church",
      "state": "Christ Church",
      "postalCode": "BB11000",
      "addressCountry": "Barbados"
    },
    "datePosted": "2023-08-31",
    "atsLocation": {
      "city": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-size: 16px; font-weight: bold\">Company</span><span style=\"font-size: 16px\">: Ocean Hotels Barbados</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px; text-decoration: underline\">JOB SUMMARY</span></span></p>\n<p><span style=\"font-size: 16px\">The primary function is to supervise staff and assist in the running of the daily restaurant’s operation. He/She ensures that all orders are taken from guests while having substantial Food and Beverage knowledge in order to upsell and describe menu items, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards.</span></p>\n<p><span style=\"font-size: 16px\">The Restaurant Supervisor must be efficient in handling customer complaints and be responsible for all restaurant operations in the absence of managers.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px; text-decoration: underline\">SCOPE</span></span></p>\n<p><span style=\"font-size: 16px\">Under the direction of the Food and Beverage management team, the Restaurant Supervisor’s duty is to lead the team to ensure they provide polite and efficient service at all times in an effort to maintain our exceptional standard of service and quality at Ocean Hotels Barbados.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px; text-decoration: underline\">RESPONSIBILITIES</span></span></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">Operational</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Always promotes him/herself in keeping with the high standards of appearance and conduct, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards</span></li>\n<li><span style=\"font-size: 16px\">Takes a personal interest in ensuring the AAA 5 diamond standards are always sought after, maintained and exceeded</span></li>\n<li><span style=\"font-size: 16px\">Responsible for advising immediately, the Restaurant Manager or any other appropriate department head, anything which is considered to be a health or safety hazard</span></li>\n<li><span style=\"font-size: 16px\">To attend Fire/ Emergency Training Program and to ensure that the hotel's and department's fire and emergency procedures are understood</span></li>\n<li><span style=\"font-size: 16px\">Be knowledgeable of the hotel facts, facilities, and amenities eg. the gym, kids club, teen lounge and business center. Encompassing the product available within the Montrose and Ocean Hotels Group</span></li>\n<li><span style=\"font-size: 16px\">Be knowledgeable of all aspects of the restaurant and the bar.</span></li>\n<li><span style=\"font-size: 16px\">To comply with all hotel procedures and protocols related to COVID 19 and infectious diseases</span></li>\n<li><span style=\"font-size: 16px\">In the absence of the Restaurant Manager the supervisor must  be able to carry out the daily operations of the Restaurants and Bars ensuring effective communication and execution  of all required standards and procedures by all Ocean Hotel employees</span></li>\n<li><span style=\"font-size: 16px\">In conjunction with the Restaurant Manager constantly monitor the quality and the presentation of all food items, liaising with the Executive/Sous Chef to ensure the same, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards</span></li>\n<li><span style=\"font-size: 16px\">Handle any guest complaints in a professional, helpful and friendly manner at all times and immediately advise the Restaurant Manager of the situation (contact the Duty Manager in the Restaurant Manager’s absence)</span></li>\n<li><span style=\"font-size: 16px\">Must inform the Restaurant Manager, Executive Chef and Storeroom Personnel of any special requirements, allergies or dietary needs</span></li>\n<li><span style=\"font-size: 16px\">Monitor and assist in the writing of the weekly roster for all restaurant &amp; bar staff, ensuring that adequate manning levels are in the line with the terms of Ocean Hotels Standards</span></li>\n<li><span style=\"font-size: 16px\">Liaise with guests regarding any complaints, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards. taking action as necessary, and report to the Restaurant Manager verbally, via email or through the logbook</span></li>\n<li><span style=\"font-size: 16px\">In accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards., ensure guests are given prompt, attentive and unobtrusive service at all times</span></li>\n<li><span style=\"font-size: 16px\">Must be able to assign staff to various stations to meet the restaurant service needs and company standards</span></li>\n<li><span style=\"font-size: 16px\">Oversee the supervision of all staff in all Restaurant and Bar areas and ensure that the Company policies and procedures are followed at all times, and that Company standards are being upheld at all times. Report any concerns to the Restaurant Manager, and in his/her absence, seek the assistance of the Duty Manager</span></li>\n<li><span style=\"font-size: 16px\">Liaise with Executive Chef or Sous Chef to ensure effective communication and cooperation between front &amp; back of house operations</span></li>\n<li><span style=\"font-size: 16px\">Ensure the employees, the restaurant and surroundings  comply with the Workplace Health and Safety Act. (W.H.S.A)</span></li>\n<li><span style=\"font-size: 16px\">Conduct all stock takes and equipment inventory as required</span></li>\n<li><span style=\"font-size: 16px\">Ensure all procedures in regard to wastage and transfers are carried out to Ocean Hotel standards</span></li>\n<li><span style=\"font-size: 16px\">Any other duties as requested by your Subordinates due to business demands</span></li>\n<li><span style=\"font-size: 16px\">Work in any area which may require additional staffing</span></li>\n<li><span style=\"font-size: 16px\">At the end of each shift complete all necessary daily reports</span></li>\n<li><span style=\"font-size: 16px\">Speak with guests and staff using clear and professional language, and answer phone calls using verbiage to Ocean Hotel Standards, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards</span></li>\n<li><span style=\"font-size: 16px\">Should have the ability to answer any questions regarding menus and assist with menu selections</span></li>\n<li><span style=\"font-size: 16px\">Ensure all staff apply service techniques correctly at all times and serve Food &amp; Beverage items with enthusiasm</span></li>\n<li><span style=\"font-size: 16px\">Record all transactions / orders in Point of Sales systems. Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.</span></li>\n<li><span style=\"font-size: 16px\">Check with guests to ensure satisfaction with each food course, beverages and service, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards</span></li>\n<li><span style=\"font-size: 16px\">Ensure staff maintains cleanliness of work areas, china, glass, etc. throughout the shift.</span></li>\n<li><span style=\"font-size: 16px\">To assist with processing the daily cash sheets in conjunction with other supervisors and managers.(where applicable)</span></li>\n<li><span style=\"font-size: 16px\">To assist in the planning and coordinating wine list/cocktail/food menus with the management team.(where applicable)</span></li>\n<li><span style=\"font-size: 16px\">Working with other supervisors to coordinate all aspects of stock deliveries and keep accurate and up to date records. Be responsible for stock storage areas, ensuring they are secure, neat and clean at all times</span></li>\n<li><span style=\"font-size: 16px\">To assist with weekly ordering so as to ensure that stock levels are maintained and any special order for functions etc. are placed in a timely manner</span></li>\n<li><span style=\"font-size: 16px\">To assist with maintaining high standards of quality control, hygiene, and health and safety throughout restaurants and bars  areas</span></li>\n<li><span style=\"font-size: 16px\">To support other supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met</span></li>\n<li><span style=\"font-size: 16px\">Ensure that team members are always well groomed following Ocean Hotels Company Standards and ready for work, in accordance with the company’s standards, AAA 5 diamond standards and LQA Benchmarking standards</span></li>\n<li><span style=\"font-size: 16px\">Escort customers to their tables</span></li>\n<li><span style=\"font-size: 16px\">Check customers’ identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages</span></li>\n<li><span style=\"font-size: 16px\">Collaborate with management to develop and carry-out ideas and procedures to continuously improve department performance</span></li>\n<li><span style=\"font-size: 16px\">Collaborate with management to recognize and celebrate hourly team performance contributions (e.g. department-specific recognition programs)</span></li>\n<li><span style=\"font-size: 16px\">Ensures that hotel brand standards and SOP's are consistently implemented and adhered to</span></li>\n<li><span style=\"font-size: 16px\">Work with fellow staff and managers to ensure that the restaurant achieves its full potential</span></li>\n<li><span style=\"font-size: 16px\">Under the direction of the Food and Beverage management team, participate in departmental meetings, gathering pertinent information for the development of the team</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">People Management </span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">In collaboration with the Food and Beverage management team, manages, motivates and monitors the performance of the restaurant team</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">When required, actively participates in the recruitment process for the restaurant team by identifying staffing needs and shorting potential candidates by utilising the company’s HRIS (BambooHR)</span></li>\n<li><span style=\"font-size: 16px\">In collaboration with the Food and Beverage management team, conducts candidate interviews as required, and informs the human resources team and Food and Beverage management team of successful candidates in a timely manner</span></li>\n<li><span style=\"font-size: 16px\">Assists the Food and Beverage management team in identifying candidates that are not performing to the expected standards of the company and recommend what steps should be taken</span></li>\n<li><span style=\"font-size: 16px\">Along with the Food and Beverage management team, comanages the performance management process within the restaurant team by providing continuous and constructive feedback, keeping communication lines open, providing clarification of expectations and identifying areas for improvement</span></li>\n<li><span style=\"font-size: 16px\">To ensure that the restaurant team’s goals are clear and in alignment with company objectives, AAA 5 Diamond standards and LQA Benchmark standards, and shared with restaurant staff to maximise on performance expectations</span></li>\n<li><span style=\"font-size: 16px\">Actively coaches the restaurant staff to unlock team member’s potential and growth, help them to develop new skills and to aid in promoting individual responsibility, in collaboration with the Food and Beverage management team</span></li>\n<li><span style=\"font-size: 16px\">Shares the responsibility with the Food and Beverage management team in conducting annual performance appraisals for restaurant staff, ensuring that the process is fair, free of biases, accurate, and promotes the overall purpose of the performance management system</span></li>\n<li><span style=\"font-size: 16px\">Able to access and identify department conflicts and infractions against company policies / procedures, and understands how, when and what form of disciplinary action should be taken</span></li>\n<li><span style=\"font-size: 16px\">Plan and execute frequent team building activities, in an effort to maintain the momentum and productivity of all restaurant staff</span><span style=\"font-size: 16px\"><br><br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">Training and Development </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 16px\">In collaboration with the Food and Beverage management team, comanages all aspects of Training and Development and Talent Management to maximise on restaurant staff, personal and professional growth, in accordance with company’s Human Resources - Training and Culture Development team initiatives and to agreed AAA 5 Diamond standards and LQA Benchmark standards</span></li>\n<li><span style=\"font-size: 16px\">Along with the Food and Beverage management team, identifies and conducts assessments to determine what training needs are required for restaurant staff within the department to increase job knowledge</span></li>\n<li><span style=\"font-size: 16px\">Monitor guests' feedback and provide feedback on how restaurant staff could improve on their overall performance</span></li>\n<li><span style=\"font-size: 16px\">Communication with the Food and Beverage management team to recommend and assist with the creation and implementation of training plans, based on assessment and guests’ feedback</span></li>\n<li><span style=\"font-size: 16px\">Liaise with the Food and Beverage management team and the Human Resources - Training and Culture Development team to support the restaurant team’s development objectives and ensure that bar staff are equipped with the necessary tools and materials to effectively execute their daily tasks</span></li>\n<li><span style=\"font-size: 16px\">To carry out or ensure that regular On-the-Job training is taking place to align with the </span><span style=\"font-size: 16px\">AAA 5 Diamond standards and LQA Benchmark standards</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">KNOWLEDGE, SKILLS, EXPECTATIONS AND PERSONAL ATTRIBUTES</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">Knowledge</span></p>\n<p><span style=\"font-size: 16px\">The Restaurant Supervisor must have proficient knowledge in the following areas:</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Need to have a good understanding of food safety laws and best practices.</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of food hygiene.</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of food and menu trends as well as pricing mechanisms.</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of food and beverage planning and administration.</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of Spirits and Wine</span></li>\n<li><span style=\"font-size: 16px\">Inspection procedures for food and beverage.</span></li>\n<li><span style=\"font-size: 16px\">All Applicable laws and procedures.</span></li>\n<li><span style=\"font-size: 16px\">A tertiary qualification (or equivalent), or at least three years practical experience in Food &amp; Beverage Leadership roles.</span></li>\n<li><span style=\"font-size: 16px\">Level 3 or above Caribbean Vocational Qualification in Bartending and Mixology</span></li>\n<li><span style=\"font-size: 16px\">Level 3 or above National Vocational Qualification in Management</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">Skills</span></p>\n<p><span style=\"font-size: 16px\">The Restaurant Supervisor must demonstrate the following skills:</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Excellent interpersonal skills</span></li>\n<li><span style=\"font-size: 16px\">Team building skills</span></li>\n<li><span style=\"font-size: 16px\">Employee motivational skills</span></li>\n<li><span style=\"font-size: 16px\">Analytical and problem-solving skills</span></li>\n<li><span style=\"font-size: 16px\">Decision making skills</span></li>\n<li><span style=\"font-size: 16px\">Effective verbal and listening communications skills</span></li>\n<li><span style=\"font-size: 16px\">Attention to detail and high level of accuracy</span></li>\n<li><span style=\"font-size: 16px\">Very effective organisational skills</span></li>\n<li><span style=\"font-size: 16px\">Effective written communications skills</span></li>\n<li><span style=\"font-size: 16px\">Computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level</span></li>\n<li><span style=\"font-size: 16px\">Stress management skills</span></li>\n<li><span style=\"font-size: 16px\">Time management skills</span></li>\n<li><span style=\"font-size: 16px\">Knowledge of HACCP (Hazard analysis and critical control points), implementation and daily audits</span></li>\n<li><span style=\"font-size: 16px\">Ability to provide effective leadership in training</span></li>\n</ul>\n<p><br><br><span style=\"font-size: 16px; text-decoration: underline\">Personal Attributes</span></p>\n<p><span style=\"font-size: 16px\">The Restaurant Supervisor must demonstrate the following personal attributes:</span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Hospitality</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Creativity</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Reliability</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Compatibility</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Effective follow up</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Flexibility</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Sincerity</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 16px\">Integrity</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 16px; text-decoration: underline\">Key Performance Indicators </span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Ability to create rosters with adequate staff based on hotel occupancy</span></li>\n<li><span style=\"font-size: 16px\">Ability to train staff in compliance with Ocean Hotels Barbados &amp; AAA standards.</span></li>\n<li><span style=\"font-size: 16px\">Ability to act as a liaison between management and line staff</span></li>\n<li><span style=\"font-size: 16px\">Ability to assign tasks daily &amp; oversee daily operations within the department</span></li>\n<li><span style=\"font-size: 16px\">The ability to assist in stock taking &amp; ordering</span></li>\n<li><span style=\"font-size: 16px\">Ability to enforce job roles, responsibilities &amp; performance expectations</span></li>\n</ul>",
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    "departmentId": "18435",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Restaurant Supervisor",
    "departmentLabel": "Food And Beverage",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://montroseholdings.bamboohr.com/careers/139",
    "employmentStatusLabel": "Full-Time - Weekly Paid (Ocean Hotels)"
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}