Front Desk Agent

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.32.32/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><b style=\"box-sizing: inherit; font-weight: 700;\">The Fairfield Inn &amp; Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts throughout the Marriott system.</b></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>You are often time&rsquo;s the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest.</p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Major Duties:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Assisting guests with the check-in and check-out process, including the computation and collection of payment.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Complete and verify all audit paperwork and shift reports.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Prepare express checkout folios.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Maintain room status inventory.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Communicate all pertinent shift information to GM and other desk staff.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Handling guest&rsquo;s concerns immediately and requesting management assistance if necessary.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ensuring through their action, the highest level of guest satisfaction possible.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Typically handles both the duties of the front desk agent and some of the duties of the accounting department.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Tracks room revenue, occupancy percentages, and other front office operating statistics.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Always represent the hotel in a positive manner; SMILE.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Other duties as assigned.</li></ul>\n    </div>\n  \n",
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