[MY] Senior/Executive, Prestige Medical Concierge

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    "departmentLabel": "Care Experience",
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    "location": {
      "city": "Petaling Jaya",
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      "postalCode": "47800",
      "addressCountry": "Malaysia"
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    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">About the team</span></p>\n<p><span style=\"font-size: 12pt; font-style: italic\">Your Healthcare Journey, Simplified</span></p>\n<p><span style=\"font-size: 12pt\">The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest.</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><br><br></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">About the role</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">We are seeking a</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"> Senior/Executive, Prestige Medical Concierge</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> who will provide premium services to our prestige clients to coordinate all aspects of their medical and healthcare needs. The role ensures that the clients gain exclusive access to a network of dedicated and renowned specialists and allied healthcare professionals in Singapore, by offering integrated healthcare solutions and treatment options.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">This role is based in</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"> Petaling Jaya, Malaysia</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"> and reports directly to the </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Team Lead, Prestige Medical Concierge.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">A summary of the key responsibilities are as follows:</span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\"> </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Act as the primary contact for our international and domestic prestige clients related to their medical concerns and healthcare needs.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Handle enquiries received via telephone, email and WhatsApp while ensuring a high standard of quality in terms of business integrity and customer experience.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Provide premium service to our clients in understanding client’s medical needs, provide specialist recommendations and facilitate the appointment booking.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Well versed with pre-authorization and issuance of Letter of guarantee process.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Provide administration support, when necessary.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">About you</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Diploma/Degree in Nursing, Medical-related field, or equivalent</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">1–3 years of experience in Customer Service, Insurance, Medical Assistance, or TPA</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Prior experience in premium healthcare service delivery, direct client engagement, and medical coordination management is an added advantage</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Ability to assess health insurance coverage, determine medical necessity, provide cost estimates and advice on Letters of Guarantee issuance for admissions</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Excellent command of spoken and written English</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Mandarin proficiency is an added advantage</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Proven ability to deliver excellent service in a multicultural, team-oriented environment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Proactive, solution-oriented mindset with the ability to remain calm under pressure</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">About Doctor Anywhere</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health &amp; wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\">DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-size: 12pt\"><br></span><span style=\"color: rgb(33, 37, 41); font-size: 12pt\">Not for you? We have</span><a href=\"https://doctoranywhere.com/job-listing/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\"> other opportunities</span></a><span style=\"color: rgb(33, 37, 41); font-size: 12pt\"> that may interest you or someone you know. </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Feel free to visit us at our careers page -</span><a href=\"https://doctoranywhere.com/job-listing/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt\"> https://doctoranywhere.com/job-listing/</span></a><span style=\"color: rgb(33, 37, 41); font-size: 12pt\"> for more information.</span></p>",
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