Operations Manager - Curbside Collections / Maintenance

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  "last_changed_at": "2026-05-31T17:46:35.630Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "L21094700_1500 E 5th Ave, Tampa, Florida",
    "city": "Tampa",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": 60000,
  "salary_min": 60000,
  "inferred_at": "2026-06-06T11:18:25.319Z",
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    "language": "en",
    "location": {
      "raw": "L21094700_1500 E 5th Ave, Tampa, Florida",
      "city": "Tampa",
      "region": "FL",
      "country": "United States",
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    "countries": [
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  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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{
  "id": "504708",
  "job": {
    "id": "489330",
    "division": {
      "id": "1601",
      "name": "Lanier Parking Services LLC(5QOPU)"
    },
    "department": {
      "id": "29063",
      "name": "Operations - Management(OPS002)"
    },
    "requisition_id": "P-9083",
    "structure_custom_group_one": {
      "id": "4262",
      "name": "Florida - US Southeast",
      "title": "Region"
    }
  },
  "url": "https://reimaginedcareers.pinpointhq.com/en/postings/73217696-33a9-4a3e-bc7c-fbdfd5177d13",
  "path": "/en/postings/73217696-33a9-4a3e-bc7c-fbdfd5177d13",
  "title": "Operations Manager - Curbside Collections / Maintenance",
  "benefits": "<div><!--block-->Join our team and enjoy an outstanding benefits package, including:<br><br><br><strong>Generous Paid Time Off</strong>: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.<br><br><strong>Comprehensive Health Plans</strong>: Access top-notch Medical, Dental, and Vision coverage for you and your family.<br><br><strong>Life and Disability Insurance</strong>: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.<br><br><strong>401(k) Plan</strong>: Benefit from a generous employer match with immediate vesting to help you save for retirement.<br><br><strong>Employee Assistance Program:</strong> Access behavioral Health Care to assist with personal needs for you and your family members.<br><br><strong>Parental and Caregiver Leave</strong>: Enjoy time off to support your growing family or care for loved ones</div><div><!--block--><br></div>",
  "location": {
    "id": "77768",
    "city": "Tampa",
    "name": "L21094700_1500 E 5th Ave",
    "province": "Florida",
    "postal_code": "33605"
  },
  "deadline_at": "2026-06-30T23:59:59-04:00",
  "description": "<div><!--block--><br>The Operations Manager – Curbside Revenue Collections &amp; Maintenance is a hands-on operational leader responsible for the day-to-day execution, oversight, and performance of curbside revenue collection services and preventative maintenance/cleaning programs across a municipal parking program. This role ensures the integrity, transparency, safety, and consistency of all assigned collection and maintenance activities while supporting a positive customer experience in the public right-of-way.<br><br></div><div><!--block-->The Operations Manager leads frontline collection and maintenance personnel, manages route planning and scheduling, enforces internal controls and audit-ready documentation, and ensures curbside assets such as pay stations, meter equipment, and related signage are properly maintained, clean, and functioning. The role serves as a key liaison between field teams, client stakeholders, and supporting vendors or technical partners to ensure service delivery meets or exceeds contract standards.<br><br></div>",
  "compensation": "$60,000 / year",
  "reporting_to": "Regional Manager",
  "workplace_type": "onsite",
  "benefits_header": "Benefits",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 60000,
  "compensation_minimum": 60000,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "<div><!--block--><strong>Revenue Collection Operations (Curbside Systems)</strong><br><br>· Oversee day-to-day curbside revenue collection operations including route planning, scheduled collections, vault/canister exchanges, equipment access control, and documentation protocols.<br><br>· Ensure all collection activities are completed safely, on time, and in accordance with established policies, procedures, and internal control standards.<br><br>· Enforce strict chain-of-custody practices, including dual-custody processes where applicable, and maintain integrity of all cashless/cash-related collection activity.<br><br>· Review and validate collection logs, exception reports, and operational activity reporting to ensure accuracy, completeness, and audit readiness.<br><br>· Coordinate with counting/reconciliation partners (internal or third-party) to ensure collection documentation supports accurate balancing and reporting.<br><br>· Investigate collection anomalies, document findings, and implement corrective actions to mitigate revenue risk.<br><br><strong>Preventative Maintenance &amp; Cleaning Program Oversight<br></strong><br>· Develop, implement, and manage preventative and daily cleaning programs for curbside parking assets including pay stations, poles/meters, decals, signage, and surrounding public-facing environments.<br><br>· Ensure equipment and signage are maintained in a safe, clean, and customer-friendly condition that supports compliance and confidence in the parking system.<br><br>· Conduct routine inspections and quality assurance checks to verify service standards are being met.<br><br>· Identify maintenance issues (damage, wear, vandalism, visibility concerns, performance concerns) and coordinate timely resolution with appropriate parties.<br><br>· Track and report asset condition and cleanliness levels, escalations, and corrective measures.<br><br><strong>Team Leadership &amp; Workforce Management<br></strong><br>· Lead, coach, and hold accountable a team of revenue collection and maintenance/cleaning staff.<br><br>· Support recruiting, onboarding, training, scheduling, and performance management of assigned employees.<br><br>· Establish daily priorities and task assignments; verify completion and adherence to safety and quality requirements.<br><br>· Foster a culture of accountability, professionalism, customer service, and continuous improvement.<br><br><strong>Safety, Compliance, and Risk Management<br></strong><br>· Ensure field staff compliance with all safety protocols including situational awareness, use of PPE, vehicle operation standards, and secure handling procedures.<br><br>· Maintain operational readiness for incident response, including documentation and escalation for safety events, equipment damage, or service disruptions.<br><br>· Ensure compliance with all applicable company policies, client requirements, and contract deliverables.<br><br>· Participate in audits and operational reviews by preparing documentation and supporting corrective action planning.<br><br><strong>Reporting, Documentation, and Performance Management</strong><br><br>· Maintain accurate operational documentation including collection activity logs, maintenance records, inspection checklists, exception reporting, and service verification.<br><br>· Produce routine performance updates for leadership and/or client stakeholders as required (daily/weekly/monthly operational summaries).<br><br>· Track key performance indicators (KPIs) such as route completion, exception rates, service timeliness, cleanliness scores, equipment issues, and staffing productivity.<br><br>· Recommend process improvements to increase efficiency, transparency, and reliability of collections and maintenance programs.<br><br><strong>Stakeholder &amp; Vendor Coordination</strong><br><br>· Serve as a primary field liaison between Reimagined Parking operations teams and technology/maintenance vendors supporting curbside equipment.<br><br>· Coordinate service requests, issue escalations, and follow-up resolution while maintaining clear communication and documentation.<br><br>· Support positive, professional relationships with client representatives and partner organizations through proactive communication and responsive service.</div>",
  "compensation_currency": "USD",
  "compensation_frequency": "year",
  "skills_knowledge_expertise": "<div><!--block-->· 3+ years of operations leadership experience in at least one of the following: municipal services, field operations, logistics, cash handling/revenue controls, facilities maintenance, or service delivery management.<br><br>· Demonstrated experience managing frontline teams with accountability for daily performance.<br><br>· Strong working knowledge of internal controls, documentation standards, and audit-ready operational practices.<br><br>· High attention to detail and ability to identify risk, variances, and process gaps.<br><br>· Proficiency with mobile reporting tools, log tracking, and Microsoft Office (Outlook, Excel, Word).<br><br>· Valid driver’s license with an acceptable motor vehicle record.</div>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}