Level-2 Application Support Analysts

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          "text": "<p><b>Job Title: Level-2 Application Support Analysts<br />Location: Princeton, NJ (NEED LOCALS) <br />Duration: Long term</b></p><p><b>In person interview required </b><br /></p><p><b>LinkedIn ID – URL  <b>required </b><br /></b></p><p><br />Client is currently seeking two motivated Level-2 Application Support Analysts for our Application Support team to work at our Princeton, NJ location. The successful candidates will report to the Senior Application Support Manager. Level-2 Support Analyst will be the first line of defense for Production Application Support and will resolve Production Support related issues. He/She will provide end-to-end support for Custom-built and COTS applications. The Application Support Analyst will work closely with the current Support Team, Scrum Masters, Developers, QA and Product Owners in an agile application development environment involving a diverse technology stack. Knowledge of but not limited to IIS, NODE.JS, ORACLE 12c, WEB API and ASP.NET. The candidate must be focused, hard-working, and self-motivated with ability to work across teams and organizations.<br /><br /><b>Responsibilities:</b><br />•Troubleshoot and resolve Production issues according to agreed SLA&apos;s<br />•Act as part of 24/7 rotation in support of critical components of Production applications<br />•Provide off-hours support of critical non-Production components and systems<br />•Gain an understanding of the functionalities of applications being supported<br />•Utilize existing tools (Jira) to log/updated support cases, identify trends and report them<br />•Communicate the support case status to the parties involved on a regular basis<br />•Work closely with the Level-3 support within the Application Development teams to troubleshoot complex Production issues<br />•Follow escalation procedures for complex Production issues<br />•Provide a RCA for production issues to avoid recurrence<br />•Follow defined lifecycle methodology and risk guidelines with support perspective<br />•Effectively communicate and build relationships with business users and technology groups<br />•Proactively identify recurring and/or challenging issues and coordinate resolution with product development team to facilitate continuous improvement<br /><br /><b>Qualifications:</b><br />•Bachelor’s degree in Computer Science or equivalent<br />•Three to five years of experience in the Information Technology field of application support / product management<br />•Experience using and supporting complex architecture environments consisting of custom-built applications and COTS<br />•Must be a team player and have the ability to work across technical and business groups<br />•Must be able to act as the medium between business and technology<br />•Knowledge of relational databases and client/server technologies<br />•Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)<br />•Experience with IIS Web Server, .NET, C# and Oracle<br />•Excellent written and oral communication. Ability to communicate technical issues to non-technical business colleagues<br />•Strong analytic, organizational and problem-solving skills<br />•Ability to learn quickly and adapt to change<br />•Strong and collaborative work ethic; team oriented; high integrity<br />•Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner<br />•Passion and demonstrated ability for continuous process improvement<br />Preferred Qualifications:<br />•Level-2 Enterprise Application Support experience in a medium-large organization<br />•Strong experience working directly with customers &amp; ability to brainstorm concepts<br />•Some experience in working on products that uses EDI, SOA and ERP is a plus<br />•Ability to work independently as well as a part of a team<br />•Strong work ethic, critical thinker<br />•Specific experience in the transportation industry is a plus<br />•Experience with Agile and Scrum\\Kanban processes and methods is a plus<br /><br /><b>Regards<br /></b><br />Avinash<br />avi (at) scoutet (dot) com<br />609 303 2211<br /></p>",
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