Spa Front Desk

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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\"><strong>About the Role:</strong></p><p>The Spa Front Desk is the first face our guests see when they walk through the door and that moment sets the tone for everything that follows. We&#39;re looking for someone warm, professional, and genuinely energized by making people feel taken care of. You&#39;ll be the hub of the spa experience: managing appointments, answering questions, handling transactions, and keeping the front of house running smoothly. If you love hospitality, thrive in a fast-paced environment, and take pride in delivering a polished first impression, this is a great fit.</p><p>There&#39;s also real room to grow here. We&#39;re invested in developing our team and this role can be a stepping stone into broader spa and resort opportunities.</p><p><strong>About Grand View Lodge &amp; Cote Hospitality:</strong></p><p>For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We&#39;re invested in your growth here: this role comes with real opportunity to advance and expand your skills within our spa program.</p><p><strong>Duties &amp; Responsibilities:</strong></p><ul type=\"disc\"><li>Welcome every guest with warmth and professionalism; you set the tone for their entire visit from the moment they arrive.</li><li>Manage phones, emails, and in-person inquiries with ease; book appointments, answer questions about services, and handle walk-in guests promptly.</li><li>Share knowledgeable recommendations on treatments, products, and add-ons that genuinely fit each guest&#39;s needs.</li><li>Process payments accurately and keep all charges, credits, and cash balanced at the start and end of each shift.</li><li>Maintain a clean, organized, and welcoming front desk and lobby area at all times.</li><li>Resolve guest concerns with professionalism and a calm demeanor; escalate when appropriate.</li><li>Follow established safety, security, and operational protocols to keep the environment safe and enjoyable for guests and staff.</li><li>Pitch in on additional tasks as needed to keep the spa running smoothly, we&#39;re a team here.</li><li>This is a resort hospitality role &mdash; availability on weekends, holidays, and extended hours during peak seasons is required.</li></ul><p><strong>What you bring:</strong></p><ul type=\"disc\"><li>1 year of guest service experience in a spa, hotel, or similar service-oriented environment preferred.</li><li>A warm, professional presence; you make people feel at ease the moment they walk in.</li><li>Strong multitasking and time management skills; you stay composed and organized when things get busy.</li><li>Clear, friendly communication; whether face-to-face, on the phone, or via email.</li><li>Genuine problem-solving ability and composure under pressure; you find solutions, not reasons why something can&#39;t be done.</li><li>High standards for integrity, confidentiality, and professionalism in everything you do.</li><li>Ability to stand or walk for extended periods and occasionally lift up to 40 lbs.</li></ul><p><strong>Why join us:</strong></p><p>You&#39;ll be part of a team that genuinely invests in its people. CoteCares isn&#39;t a tagline, it&#39;s how we show up for each other every day. You&#39;ll have the tools, support, and team culture to do your best work, with real opportunity to grow your career within our spa and resort program.</p><p><strong>#GVL</strong></p></div></div></div>\n",
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