Regional Relationship Manager

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    "jobOpeningName": "Regional Relationship Manager",
    "departmentLabel": "Sales / Relationship Management",
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    "datePosted": "2026-02-25",
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    "description": "<p><span style=\"font-size: 10pt\">Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville, MA. <span> </span></span><span style=\"font-size: 10pt\">oneZero empowers banks, brokerages and hedge funds with cutting edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. </span><span style=\"font-size: 10pt\">We are currently looking for a motivated and talented Regional Relationship Manager to join our Sales team. </span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work for four consecutive years: </span><a href=\"https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/</span></a></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">oneZero earns 2025 Great Place To Work Australia Certification: </span><span style=\"font-size: 10pt\"><a href=\"https://www.onezero.com/awards/onezero-earns-2025-great-place-to-work-australia-certification/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.onezero.com/awards/onezero-earns-2025-great-place-to-work-australia-certification/</a></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">The Boston Globe names oneZero a Top Place to Work in 2022, 2023, and 2024: </span><span><span style=\"font-size: 10pt\"><a href=\"https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/</a></span><span style=\"font-size: 10pt\"> </span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Job Purpose: </span></p>\n<p><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">The Regional Relationship Manager is responsible for increasing client satisfaction, adoption and retention.  From the point of sale, to go-live and beyond, the Regional Relationship Manager acts as a liaison for assigned clients, guiding them through the onboarding process, and ensuring they are utilizing our product suite to best serve their business. The Regional Relationship Manager is responsible in coordination with the Operations and Sales teams, for improving the onboarding process, specifically in the areas of client communications and expectation management.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-weight: bold\">Duties:</span></p>\n<ul>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Assist and guide clients through the onboarding process from the point of sale to the go-live date.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Collect and organize deployment prerequisites from clients and deliver to Operations team for implementation.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Maintain overall relationship with assigned clients, increase product and feature adoption, ensure retention, and generating satisfaction.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Work with clients to establish critical goals or other key performance indicators and aid the customer in achieving their goals.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Work to identify and/or develop upsell opportunities through the adoption of new features and other products available in oneZero’s product suite.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Advocate customer needs/issues cross-departmentally.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Improving client user experience and adoption rate by identifying and creating product enhancements and/or feature request</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Act as an escalation point for relationship and expectation management for assigned clients.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-size: 10pt\">Is responsible, along with all other management and staff, for creating a work environment conducive to exceptional productivity and high employee morale.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">Required Skills and Experience:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Graduate degree preferred.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You have experience working in Customer Success, Account Management, Sales, Operations or similar role.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Strong attention to detail and highly organized in your workflows. You understand what it means to own a customer portfolio and to prioritize efficiently.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Self-motivated and able to work autonomously.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You embrace teamwork and collaboration. You’ll be working with multiple teams and departments (Sales, Marketing, Development, Support, Product, QA etc)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You are adaptive. Love the challenge of a fast-moving environment where you are constantly improving yourself, your team and your processes.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You have exceptional verbal and written communication skills with the ability to present to diverse audience both internally and externally.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">Confident in delivering training and demonstrations</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Additional Skills will be considered an advantage:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">MT4/5 knowledge</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Knowledge of financial markets (forex, DMA, equities, CFDs, NDF’s)</span></li>\n<li><span style=\"font-size: 10pt\">Previous experience or understanding in FinTech, FX, CFD or equities trading company</span></li>\n</ul>",
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