Operational Engineer – Wireless Messaging (SMS/MMS)

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    "heading": "Operational Engineer – Wireless Messaging (SMS/MMS)",
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    "description_html": "<span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">This position is fully on site in Ridgeland, MS (no remote or hybrid)<br>Job Summary</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">We are seeking an Operational Engineer with hands-on experience in wireless messaging systems, specifically SMS and MMS. The role involves monitoring, troubleshooting, and optimizing messaging platforms, ensuring high availability, reliability, and performance across telecom networks.</span></span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Key Responsibilities</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Monitor and maintain SMS/MMS platforms, gateways, and messaging infrastructure. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Troubleshoot delivery issues across carrier networks and aggregators. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Analyze logs, delivery receipts (DLRs), and message flows to identify failures. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Ensure uptime, system performance, and SLA compliance. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Work with telecom protocols such as <b>SMPP</b>, <b>MM7</b>, <b>HTTP APIs</b>, and signaling systems. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Collaborate with carriers, vendors, and internal teams for issue resolution. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Perform root cause analysis (RCA) and implement preventive measures. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Support deployments, upgrades, and configuration changes. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Maintain operational documentation and runbooks. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Participate in on-call rotation for incident response. </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Required Skills & Experience</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">3–7+ years in telecom, messaging, or wireless operations. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Strong experience with: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">SMS/MMS protocols: <b>SMPP</b>, <b>MM7</b>, <b>SS7</b> (preferred), <b>Diameter</b> (nice-to-have) </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Messaging platforms (e.g., OpenMarket, Syniverse, Twilio, or similar) </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Knowledge of: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Routing, delivery receipts, message encoding (GSM, Unicode) </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Carrier connectivity and interworking </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience with log analysis and monitoring tools (e.g., Splunk, ELK, Grafana). </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Basic scripting skills (Python, Bash, or similar) for automation. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Familiarity with Linux/Unix systems. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Understanding of networking fundamentals (TCP/IP, firewalls, VPNs). </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Preferred Qualifications</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience in Tier 2 / Tier 3 telecom support. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Knowledge of 4G/5G messaging evolution (RCS is a plus). </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience working with messaging APIs from Twilio or similar providers. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">ITIL certification or incident management experience. </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div>",
    "description_text": "This position is fully on site in Ridgeland, MS (no remote or hybrid)\nJob Summary\n We are seeking an Operational Engineer with hands-on experience in wireless messaging systems, specifically SMS and MMS. The role involves monitoring, troubleshooting, and optimizing messaging platforms, ensuring high availability, reliability, and performance across telecom networks.\n Key Responsibilities Monitor and maintain SMS/MMS platforms, gateways, and messaging infrastructure.\n Troubleshoot delivery issues across carrier networks and aggregators.\n Analyze logs, delivery receipts (DLRs), and message flows to identify failures.\n Ensure uptime, system performance, and SLA compliance.\n Work with telecom protocols such as SMPP , MM7 , HTTP APIs , and signaling systems.\n Collaborate with carriers, vendors, and internal teams for issue resolution.\n Perform root cause analysis (RCA) and implement preventive measures.\n Support deployments, upgrades, and configuration changes.\n Maintain operational documentation and runbooks.\n Participate in on-call rotation for incident response.\n Required Skills & Experience 3–7+ years in telecom, messaging, or wireless operations.\n Strong experience with: SMS/MMS protocols: SMPP , MM7 , SS7 (preferred), Diameter (nice-to-have)\n Messaging platforms (e.g., OpenMarket, Syniverse, Twilio, or similar)\n Knowledge of: Routing, delivery receipts, message encoding (GSM, Unicode)\n Carrier connectivity and interworking\n Experience with log analysis and monitoring tools (e.g., Splunk, ELK, Grafana).\n Basic scripting skills (Python, Bash, or similar) for automation.\n Familiarity with Linux/Unix systems.\n Understanding of networking fundamentals (TCP/IP, firewalls, VPNs).\n Preferred Qualifications Experience in Tier 2 / Tier 3 telecom support.\n Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform.\n Knowledge of 4G/5G messaging evolution (RCS is a plus).\n Experience working with messaging APIs from Twilio or similar providers.\n ITIL certification or incident management experience.",
    "jsonld_jobposting": {
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      "title": "Operational Engineer – Wireless Messaging (SMS/MMS)",
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      "datePosted": "2026-05-20",
      "description": "<span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">This position is fully on site in Ridgeland, MS (no remote or hybrid)<br>Job Summary</span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">We are seeking an Operational Engineer with hands-on experience in wireless messaging systems, specifically SMS and MMS. The role involves monitoring, troubleshooting, and optimizing messaging platforms, ensuring high availability, reliability, and performance across telecom networks.</span></span></span></span><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Key Responsibilities</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Monitor and maintain SMS/MMS platforms, gateways, and messaging infrastructure. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Troubleshoot delivery issues across carrier networks and aggregators. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Analyze logs, delivery receipts (DLRs), and message flows to identify failures. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Ensure uptime, system performance, and SLA compliance. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Work with telecom protocols such as <b>SMPP</b>, <b>MM7</b>, <b>HTTP APIs</b>, and signaling systems. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Collaborate with carriers, vendors, and internal teams for issue resolution. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Perform root cause analysis (RCA) and implement preventive measures. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Support deployments, upgrades, and configuration changes. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Maintain operational documentation and runbooks. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Participate in on-call rotation for incident response. </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Required Skills & Experience</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">3–7+ years in telecom, messaging, or wireless operations. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Strong experience with: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">SMS/MMS protocols: <b>SMPP</b>, <b>MM7</b>, <b>SS7</b> (preferred), <b>Diameter</b> (nice-to-have) </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Messaging platforms (e.g., OpenMarket, Syniverse, Twilio, or similar) </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Knowledge of: </span></span></span></span></span><ul style=\"list-style-type:circle;\"><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Routing, delivery receipts, message encoding (GSM, Unicode) </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Carrier connectivity and interworking </span></span></span></span></span></li></ul></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience with log analysis and monitoring tools (e.g., Splunk, ELK, Grafana). </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Basic scripting skills (Python, Bash, or similar) for automation. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Familiarity with Linux/Unix systems. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Understanding of networking fundamentals (TCP/IP, firewalls, VPNs). </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Preferred Qualifications</span></span></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience in Tier 2 / Tier 3 telecom support. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Exposure to cloud platforms like Amazon Web Services or Google Cloud Platform. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Knowledge of 4G/5G messaging evolution (RCS is a plus). </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Experience working with messaging APIs from Twilio or similar providers. </span></span></span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\">ITIL certification or incident management experience. </span></span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div>",
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