Home › Companies › 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 › Guest Experience Manager
Guest Experience Manager
34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 · Yountville, CA, US, Yountville, CA · Active · $80,000–$85,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 |
| Title | Guest Experience Manager |
| Normalized title | - |
| Department / team | - |
| Location | Yountville, CA, United States |
| Work model | - |
| Employment type | - |
| Salary | $80,000–$85,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-03-13 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Yountville. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 34329f9b 2c86 4c6a B1b8 D630ad75196f 19000101 000001 |
| Source | cefcf287-a031-4675-b7f1-697cb5bd79ca |
| ATS provider | ADP Workforce Now Recruiting |
Description
GUEST EXPERIENCE MANAGER
Yountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
The Guest Experience Manager leads the Guest Experience team and ensures exceptional service throughout the entire guest journey. This role oversees daily guest service operations, resolves concerns, and collaborates with departments to deliver a seamless, high-quality hospitality experience.
ESSENTIAL JOB RESPONSIBILITIES
Lead, supervise, and support the Guest Experience team, providing training, coaching, and ongoing development to maintain exceptional service standards. Oversee daily guest service operations including arrival experience, departures, guest inquiries, and special requests to ensure seamless service. Create and maintain a warm, professional, and welcoming atmosphere for all guests from arrival through departure. Act as the primary escalation point for guest concerns or service issues, resolving matters promptly and professionally while upholding company standards. Monitor guest feedback, online reviews, and satisfaction metrics, implementing improvements that enhance the overall guest journey. Collaborate closely with housekeeping, maintenance, food & beverage, and other departments to ensure a coordinated and elevated guest experience. Maintain accurate operational reports and guest service records, identifying trends and opportunities for service enhancements. Support operational planning and implement service strategies that improve efficiency while maintaining high hospitality standards. Conduct regular team meetings, training sessions, and performance evaluations to promote accountability, engagement, and professional growth.
REQUIRED QUALIFICATIONS
Bachelor’s degree in Hospitality Management or a related field (required). Previous leadership experience in hospitality, guest services, or a related customer-focused environment. Strong leadership, communication, and problem-solving skills. Excellent customer service skills with the ability to resolve guest concerns professionally. Ability to manage multiple priorities in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
Full job record
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| Org ID | 1bcc86a4-269c-45aa-ba54-a37c7483c71d |
| Source ID | cefcf287-a031-4675-b7f1-697cb5bd79ca |
| Board ID | cefcf287-a031-4675-b7f1-697cb5bd79ca |
| Provider | adp_workforcenow |
| Provider Job Key | 563664 |
| Title | Guest Experience Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Yountville, CA, US, Yountville, CA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Yountville |
| Salary Raw | 80000.00 To 85000.00 (USD) Annually |
| Salary Min | 80,000 |
| Salary Max | 85,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=563664&jwId=9201400988757_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=34329f9b-2c86-4c6a-b1b8-d630ad75196f&ccId=19000101_000001&lang=en_US&type=JS&jobId=563664&jwId=9201400988757_1 |
| First Seen At | 2026-05-31 18:55:17Z |
| Last Seen At | 2026-06-06 13:03:36Z |
| Last Checked At | 2026-06-06 13:03:36Z |
| Last Changed At | 2026-06-06 13:03:36Z |
| Inactive At | — |
| Source Posted At | 2026-03-13 00:33:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=34329f9b-2c86-4c6a-b1b8-d630ad75196f|19000101_000001/date=2026-06-06/2026-06-06T13-03-35-214Z-a395e4ab2d2e8fe37632636a75827d4b6249200c0cabba12a46c4fa903e4257c.json |
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"requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;' data-pasted=\"true\"><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>GUEST EXPERIENCE MANAGER</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>Yountville, CA<strong><u><br></u></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;background:white;'>Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.</span><span style='font-family:\"Segoe UI\",sans-serif;'><br> <br> The <strong>Guest Experience Manager</strong> leads the Guest Experience team and ensures exceptional service throughout the entire guest journey. This role oversees daily guest service operations, resolves concerns, and collaborates with departments to deliver a seamless, high-quality hospitality experience.<br> <br> <strong>ESSENTIAL JOB RESPONSIBILITIES</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Lead, supervise, and support the Guest Experience team, providing training, coaching, and ongoing development to maintain exceptional service standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Oversee daily guest service operations including arrival experience, departures, guest inquiries, and special requests to ensure seamless service.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Create and maintain a warm, professional, and welcoming atmosphere for all guests from arrival through departure.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Act as the primary escalation point for guest concerns or service issues, resolving matters promptly and professionally while upholding company standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Monitor guest feedback, online reviews, and satisfaction metrics, implementing improvements that enhance the overall guest journey.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Collaborate closely with housekeeping, maintenance, food & beverage, and other departments to ensure a coordinated and elevated guest experience.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Maintain accurate operational reports and guest service records, identifying trends and opportunities for service enhancements.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Support operational planning and implement service strategies that improve efficiency while maintaining high hospitality standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>Conduct regular team meetings, training sessions, and performance evaluations to promote accountability, engagement, and professional growth.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong> </strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>REQUIRED QUALIFICATIONS</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Bachelor’s degree in Hospitality Management or a related field (required).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Previous leadership experience in hospitality, guest services, or a related customer-focused environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Strong leadership, communication, and problem-solving skills.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Excellent customer service skills with the ability to resolve guest concerns professionally.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Ability to manage multiple priorities in a fast-paced environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Segoe UI\",sans-serif;'>Flexibility to work evenings, weekends, and holidays as needed.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><em><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-family:\"Segoe UI\",sans-serif;color:black;'>https://www.theestateyountville.com/</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style=\"margin-left:0in;\"><br></p></div></div>\n",
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}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/3e42a0c9791957edf600f30aa0f94eb9ec1154d6?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/1bcc86a4-269c-45aa-ba54-a37c7483c71dJSONGET https://api.bluedoor.sh/job-postings/v1/sources/cefcf287-a031-4675-b7f1-697cb5bd79caJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/3e42a0c9791957edf600f30aa0f94eb9ec1154d6/eventsJSON