Field Service Technician - Greater CHICAGO, IL

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    "requisitionDescription": "<div><div><div><div><p id=\"isPasted\">Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have <strong>experience with multi-head weighers</strong> and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA!</p><p><strong>Position:</strong> Field Service Technician<br><strong>Location:</strong> <strong>CHICAGO, IL</strong><br><strong>Travel Requirement:</strong> 70-85%</p><p><strong>About Us:</strong><br>Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Troubleshooting &amp; Repair:</strong> Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.</li><li><strong>Installation:</strong> Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.</li><li><strong>Customer Support:</strong> Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.</li><li><strong>Team Collaboration:</strong> Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.</li><li><strong>Training &amp; Documentation:</strong> Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>Experience:</strong> Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.</li><li><strong>Technical Skills:</strong> Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.</li><li><strong>Education:</strong> High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.</li><li><strong>Travel:</strong> Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver&#39;s license and the ability to obtain a passport for travel.</li><li><strong>Computer Skills:</strong> Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).</li><li><strong>Communication:</strong> Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.</li></ul><p><strong>Why Join Harpak-ULMA?</strong></p><ul><li><strong>Innovative Environment:</strong> Be part of a company that values innovation and continuous improvement.</li><li><strong>Comprehensive Training:</strong> Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.</li><li><strong>Career Growth:</strong> Opportunity to grow and develop your skills across various product lines.</li><li><strong>Competitive Compensation:</strong> Salary commensurate with experience and a robust benefits package.</li></ul><p><strong>Apply Today!</strong></p><p>If you have a strong mechanical/electrical background, experience with multi-head weighers, and a passion for customer service, we want to hear from you. Join our team at Harpak-ULMA and help us deliver exceptional packaging solutions to our customers.</p><p><strong>To apply, please submit your resume and a cover letter highlighting your relevant experience.</strong></p><p>Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div></div>\n",
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