Customer Success Associate

{
  "content_hash": "d5f7724815a5b7d6b183d781af10cfd98e36cc4e02d71df913934b6bd15604e0",
  "source_hash": "d6fe8cb49439db4095cf5ebed70cc571cef43a6b60a12e70dac9a412727b44f7",
  "last_changed_at": "2026-05-29T07:00:24.382Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "New York",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.75
  },
  "salary_max": 90000,
  "salary_min": 70000,
  "inferred_at": "2026-06-06T20:00:31.800Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "About the Role",
      "content": "<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">We are looking for a detail-oriented and proactive Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This is a hands-on, high-impact role in a fast-paced environment, centered on delivering a seamless customer experience through efficient processes, strong tooling, and clear communication.</span></p>\n<p style=\"margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif;\">The role is execution-focused and spans customer lifecycle management at scale, owning automation workflows, playbooks, and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design, lifecycle improvements, and automation initiatives that reduce manual effort and improve customer outcomes.&nbsp;</span></p>\n<h3><span style=\"font-size: 11pt;\">This position is remote, but we prefer candidates located in New York or on the East Coast.</span></h3>"
    },
    {
      "text": "Key Responsibilities",
      "content": "\n<li><span style=\"font-size: 11pt;\">Own and manage a high-volume portfolio of automated customer accounts</span></li>\n<li><span style=\"font-size: 11pt;\">Deliver smooth onboarding experiences (webinars, account setup, communications enrollment)</span></li>\n<li><span style=\"font-size: 11pt;\">Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA</span></li>\n<li><span style=\"font-size: 11pt;\">Provide clear, helpful, and proactive communication that minimizes customer effort</span></li>\n<li><span style=\"font-size: 11pt;\">Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates</span></li>\n<li><span style=\"font-size: 11pt;\">Monitor customer health signals, usage trends, and engagement patterns to identify risk proactively</span></li>\n<li><span style=\"font-size: 11pt;\">Take ownership of renewals, ensuring continuity and identifying churn risks early</span></li>\n<li><span style=\"font-size: 11pt;\">Track and report on ticket volumes, response times, SLA adherence, and customer health</span></li>\n<li><span style=\"font-size: 11pt;\">Identify recurring customer issues and translate them into scalable solutions (FAQs, playbooks, automation rules)</span></li>\n<li><span style=\"font-size: 11pt;\">Design and improve customer-facing workflows, enablement materials, and lifecycle strategies, while identifying opportunities to automate and address trends across product, support, onboarding, and operations</span></li>\n"
    },
    {
      "text": "Requirements",
      "content": "\n<li style=\"font-size: 11pt; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">1-3 years of experience in customer success, support, operations, or similar</span></li>\n<li><span style=\"font-size: 11pt;\">Strong spoken and written communication skills — clear, concise, and empathetic</span></li>\n<li><span style=\"font-size: 11pt;\">Highly organized with the ability to juggle multiple priorities</span></li>\n<li><span style=\"font-size: 11pt;\">Strong attention to detail, with the ability to keep customer-facing interfaces, data, and content accurate, up to date, and clean</span></li>\n<li><span style=\"font-size: 11pt;\">Comfortable working with data and identifying patterns</span></li>\n<li><span style=\"font-size: 11pt;\">Strong problem-solving skills — able to identify and propose effective solutions</span></li>\n<li><span style=\"font-size: 11pt;\">Proactive mindset — you don’t wait to be told what to do</span></li>\n<li><span style=\"font-size: 11pt;\">Ability to work autonomously, setting your own tasks and priorities to achieve goals</span></li>\n<li><span style=\"font-size: 11pt;\">Adaptable and comfortable working in a fast-paced, evolving environment — able to handle changing scopes, wear multiple hats, and keep up as the organization grows</span></li>\n<li><span style=\"font-size: 11pt;\">Interest in sustainability, climate, or impact-driven businesses</span></li>\n<li><span style=\"font-size: 11pt;\">Familiarity with ticketing systems or CRM tools (Zendesk, Hubspot, Salesforce)</span></li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1776814204830,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success US",
    "location": "New York",
    "commitment": "Full-Time US",
    "department": "Customer Success",
    "allLocations": [
      "New York"
    ]
  },
  "salaryRange": {
    "max": 90000,
    "min": 70000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "remote"
}