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    "requisitionDescription": "<p data-pasted=\"true\"><strong>FITZGERALDS GROUP</strong></p><p><strong>&nbsp;JOB DESCRIPTION</strong></p><p><br></p><p><br></p><p>JOB TITLE: <u>&nbsp;Senior Agent&nbsp;</u></p><p><br></p><p>DEPARTMENT:<u>&nbsp;Surveillance&nbsp;</u></p><p><br></p><p><br></p><p><strong>A. COMPANY PHILOSOPHY</strong></p><p><br></p><p><strong><u>Guest Service</u></strong></p><p><br></p><p style=\"margin-left:.5in;\">1. Providing consistently prompt, courteous service to the guest in a professional manner at all times...</p><p style=\"margin-left:.5in;\">2. Maintaining a safe, clean and comfortable environment at all times...</p><p style=\"margin-left:.5in;\">3. Presenting a neat, clean, well-groomed appearance at all times...</p><p style=\"margin-left:.5in;\">4. Consistently welcoming guests, thanking them for their patronage, and expressing your desire to have them return...</p><p style=\"margin-left:.5in;\">5. Showing special recognition of frequent guests...</p><p style=\"margin-left:.5in;\">6. Maintaining constant awareness of services, promotions, and events offered by Fitzgeralds Group and informs guests...</p><p style=\"margin-left:.5in;\">7. Informing supervisor of guest needs which may require special accommodations...</p><p><br></p><p><strong><u>Team Work</u></strong></p><p><br></p><p style=\"margin-left:.5in;\">1. Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie...</p><p style=\"margin-left:.5in;\">2. Projecting a positive, helpful image/attitude...</p><p style=\"margin-left:.5in;\">3. Accepting direction from supervisor and demonstrating ability to profit from constructive criticism...</p><p style=\"margin-left:.5in;\">4. Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance...</p><p style=\"margin-left:.5in;\">5. Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off...</p><p><br></p><p><strong><u>Productivity/Profitability</u></strong></p><p><br></p><p>1. Ensuring your work place is hazard-free...</p><p style=\"margin-left:.5in;\">2. Informing your supervisor of all pertinent information and reporting any irregularities to the Company...</p><p style=\"margin-left:.5in;\">3. Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance...&nbsp;</p><p style=\"margin-left:.5in;\">4. Knowing, understanding and complying with established Company and departmental policies and procedures...</p><p style=\"margin-left:.5in;\">5. Relating ideas for improvements...</p><p style=\"margin-left:.5in;\">6. Adhering to the established work schedule...</p><p>7. Maintaining an orderly, clean, and attractive working area...</p><p style=\"margin-left:.5in;\">8. Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur...</p><p>9. Performing other duties as requested or assigned...</p><p><br></p><p><strong>B. JOB FUNCTIONS</strong></p><p><strong><u>Essential Functions</u></strong></p><p>&nbsp;</p><ol style=\"list-style-type: decimal;margin-left: 0in;\"><li>Ensures that the safety of guests, team members is provided by observation of all areas of the property.</li><li>Ensure immediate action is taken on any situation, which may be life threatening, illegal or otherwise extraordinary.</li><li>&nbsp;Constantly monitor all areas within camera view.</li><li>Proactively keep up to date with any known cheats and keep them off property.</li><li>Maintain a thorough understanding of the Mississippi Gaming regulations and ensure that these regulations are adhered to.</li><li>Know and understand the procedures of all other departments involved in the handling of company assets and property and ensure these procedures are adhered to.</li><li>Provide immediate notification to department leads and/or supervisors upon detection of any illegal activity.</li><li>Maintain a thorough understanding and working knowledge of company emergency action procedures.</li><li>Ensure all pertinent information is entered into the daily shift log with proper times, locations and tape information.</li><li>Effectively and professionally follow up actions and activities with reports as necessary.</li><li>Complete all reports in a timely, accurate, and truthful manner.</li><li>Keep the Director of Surveillance and department supervisors informed of all pertinent information regarding surveillance activities and any irregularities.</li><li>Oversees and at times, verify large payouts by the casino.</li><li>Observe, detect and report any cheating activity.</li><li>Maintain a thorough understanding and working knowledge of all surveillance related equipment in the monitor room.</li><li>Testify in court as required.</li><li>Perform other duties as requested or assigned.</li><li>Maintain a professional presentation and attitude toward all departments team members.</li><li>Ensure the integrity of the department is not compromised.</li><li>Perform tape reviews of any activity observed within the surveillance monitor room as requested and required.</li><li>Assist in the training of all agents to reach senior agent status.</li><li>Have a strong understanding of how to effectively run the surveillance monitor room at any time of the day.</li><li>At times when deemed necessary, supervise that activity of the monitor room in the absence of a lead or supervisor.</li><li>Knowledge of the back of the house areas and understanding of their basic job functions.</li><li>Knowledge of basic technical skills, such as dubbing activity onto composite tapes, resetting alarms in the monitor room, changing VCR&rsquo;s out properly and adjusting time and dates on quads and multiplexors.</li></ol><p><br></p><p><strong>C. JOB REQUIREMENTS</strong></p><p><strong><u>Mandatory Requirements</u></strong></p><p><br></p><ol style=\"list-style-type: decimal;margin-left: 0in;\"><li>Must be able to obtain a Mississippi Gaming work permit.</li><li>High school degree, GED or equivalent.&nbsp;</li><li>Strong mathematical and analytical skills.</li><li>At least 3 years&rsquo; experience of casino, surveillance, law enforcement or a related profession.</li></ol><p><br></p><p><strong><u>Non-Mandatory Requirements</u></strong></p><ol style=\"list-style-type: decimal;margin-left: 0in;\"><li>Must be able to effectively communicate, verbally and in writing, with department team members, management level team members throughout the property and outside contacts of the department.</li><li>Must be able to work well in pressure situations and be self-motivated.</li><li>Must possess sound and mature judgement.</li><li>Above average organizational/planning skills.</li><li>Must be computer literate.</li></ol><p style=\"margin-left:.5in;\"><br></p>\n",
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