Flight Operations Service Leader

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  "source_hash": "5688e1a3668ed38d94d29fe8a6ee4340a8f1103a337a8b5121d5bbb73c9ccd18",
  "last_changed_at": "2026-05-30T05:44:17.260Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Mesa, Arizona, 85212, United States",
    "city": "Mesa",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:46:01.073Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Mesa, Arizona, 85212, United States",
      "city": "Mesa",
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      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{
  "list_job": {
    "id": "30",
    "isRemote": null,
    "location": {
      "city": "Mesa",
      "state": "Arizona"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18438",
    "locationType": "0",
    "jobOpeningName": "Flight Operations Service Leader",
    "departmentLabel": "Flight Operations",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Mesa",
      "state": "Arizona",
      "postalCode": "85212",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">We Help Pilots Bring Everyone Home Safely.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">Aviation Performance Solutions (APS) </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">(</span><a href=\"http://www.apstraining.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">www.apstraining.com</span></a><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">) </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">develops and delivers industry-leading Upset Prevention and Recovery Training to help solve the leading cause of fatalities in aircraft accidents, Loss of Control In-Flight. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">At APS, we help pilots bring everyone home safely. We don’t just say that; it is our primary focus every day. We are an ambitious team on a mission to change flight training for the better, worldwide. To be upfront, APS is not for everyone. We hold ourselves to a higher standard than most. We strive for excellence, believing in people and their ability to constantly improve and realize potential. To thrive here you’ll need passion, hustle, humility, discipline, and comfort with the ongoing evolution of a fast-growing company. There will be hard work and exciting challenges, and we’ll face them together with optimism! As a member of the APS team, you will enjoy; a rewarding career, meeting amazing new people every day, unrivaled personal growth opportunities, and the deep satisfaction that your efforts truly help save lives.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">APS is seeking a Flight Operations Service Leader (FOSL) to start immediately. This position uniquely combines delivery of outstanding customer service with dynamic operational execution and dedicated team leadership. The right candidate for this role will embrace and embody APS core values of Safety, Service, Accountability, Egoless, Excellence, Optimism, and fulfilling Dreams.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Hours depend on season. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Summer hours are from 5:15 am - 1:30 pm </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Winter hours are from 7:15 am - 3:30 pm </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Primary Responsibilities: </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Develop and execute the daily plan for safe and efficient flight operations  </span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Creatively assign personnel, aircraft, and administrative resources to meet customer needs in a dynamic and fast paced environment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Massage the daily flight schedule to accommodate late or unforeseen changes</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Quickly and professionally communicate changes to instructors, team members, and customers</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Manage and monitor aircraft launches and returns</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Adhere to FAA regulations and facilitate required paperwork</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Lead a team of 3 to 5 Flight Operations Support Specialists (FOSS)</span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Help with recruiting, interviewing, and hiring team members</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Deliver initial and ongoing job training, assess performance, and provide support</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Coach and Inspire team members to meet both APS goals and personal career goals</span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Hold a weekly meeting with each team member and conduct reviews</span></li>\n</ul>\n</li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ensure a seamless and positive customer experience from customer arrival on-site through departure</span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Receive, direct and host customers </span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Monitor customer check-in</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Provide facilities orientations</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Explain schedule/flight maneuvers</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Visit with customers and families</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Prepare and host customers/guests prior to, during, and after flights</span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Assign and maintain flight suits, helmets, gloves, call signs, and other clothing and equipment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Take and process customer photos/videos</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Monitor customer/guest well-being and offer helpful solutions</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Follow safety management system protocols to ensure customer and team safety on airport ramp and in and around aircraft</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">As needed, assist FOSS team members to prepare aircraft and help strap in customers </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Prepare facility for customers/guests </span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Monitor general cleanliness, trash removal, supplies, etc</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Manage stock of training materials, certificates, supplies, etc</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain facility and aircraft cleanliness and supplies</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Act as the final check for each customer's experience!  </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Work to achieve customer satisfaction feedback after departure to measure success.</span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Help obtain google reviews, testimonials, and maintain social media presence</span></li>\n</ul>\n</li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Overcome unforeseen weather, maintenance or other issues and suggest creative solutions to safely update the flight schedule </span>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Be the quarterback of the operations team </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must maintain a big picture focus</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">When necessary, make quick/accurate decisions, sometimes on an hourly basis</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Work well with APS instructor pilots, aircraft maintenance and administrative personnel and other team members to ensure a safe and positive customer training experience</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Be prepared to bring high level issues to leadership</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Run or coordinate execution of occasional company errands </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Perform additional duties as assigned by management</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Help other departments or team members as needed </span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Minimum Qualifications:</span></p>\n<ul>\n<li><span style=\"color: rgb(17, 17, 17); font-family: Arial, sans-serif; font-size: 12pt\">High school diploma or equivalent</span></li>\n<li><span style=\"color: rgb(17, 17, 17); font-family: Arial, sans-serif; font-size: 12pt\">Min 3+ years work experience</span></li>\n<li><span style=\"color: rgb(17, 17, 17); font-family: Arial, sans-serif; font-size: 12pt\">Proficient with G-Suite, MS Office Suite, can easily integrate new technologies </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience leading and inspiring a team of 2 to 5 direct reports</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience working cross-functionally, maintaining communications and relationships between several departments</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Flexible and innovative - can overcome unforeseen challenges and come up with creative solutions with a positive spin</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Safety conscious with strong commitment to integrity </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Outgoing personality with emphasis on positive attitude, teamwork, customer satisfaction and company growth</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to work with people of different personalities and cultures </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Proficiency with administrative and phone skills required</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must have sound judgment and high situational awareness</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must be able to pass DOT/GAA drug and alcohol testing</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must be prepared to work 5 days a week Monday - Friday. Hours range from 5:15 am - 3:45 pm (depending on season). </span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Experience Advantages in the Selection Process:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Aviation Industry knowledge or experience</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience using Hubspot</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Experience working in or managing flight operations (scheduling/launching/dispatching)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Customer Service Experience</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Physical requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">190 lbs. max weight (must climb on parked aircraft wings to assist customers)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to assist in pushing small aircraft</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to push 55-gallon oil drum on wheels</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to uphold professional company grooming standards</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ability to lift up to 50 lbs when needed</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must be physically fit and willing to do hands-on work both inside and outside during all seasons</span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Work Environment &amp; Benefits:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Fun, challenging, exciting, family-oriented work environment</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">9-10 Paid Holidays</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Paid Time Off starting at 15 days per year</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Bereavement Pay</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Potential quarterly bonuses based on company performance</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Free yearly aerobatic flight for yourself or to be gifted </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Large-network Health, Dental, Vision, and Life Insurance with high company contribution</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Wellness program with potential discounts and gifts</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">401K with company match</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Continuing education and professional development</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Tuition Reimbursement Program</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Discounts on flights and APS merchandise</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Uniform shirts and hats provided</span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial,sans-serif; font-size: 10pt; font-style: italic\">Aviation Performance Solutions provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.</span></p>",
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    "jobOpeningName": "Flight Operations Service Leader",
    "departmentLabel": "Flight Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://apstraining.bamboohr.com/careers/30",
    "employmentStatusLabel": "Full-Time"
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}