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IT Support Analyst

Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Cayman, Grand Cayman, KY · Hybrid · Active · $2 / day · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleIT Support Analyst
Normalized title-
Department / teamInformation Systems & Technology
LocationGrand Cayman, KY, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$2 / day
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Grand Cayman.Open
Department jobsActive postings in Information Systems & Technology.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Source7a5bee88-19df-4f32-9854-2b7a82fbf530
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Responsibilities Your Role: You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications. Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Accurately record, update and document incidents and requests in the Service Desk ticketing system Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner Communicate effectively with technical and non-technical colleagues at all levels in the organization Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Verify IT Asset Management (ITAM) records are up to date Provide support and management of physical access and general security of the premises where required Complete daily/weekly/monthly IT Health Checks for the local office Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations Act as general on-site resource for all IT teams supporting the site Provide cross organizational support – remote support for other locations Able to work after hours as required and be available to participate in an on-call schedule Qualifications About You: You have 3+ years of experience in a similar role. Demonstrated understanding of ITIL and Change Management Excellent communication and interpersonal skills – both written and verbal Demonstrated analytical and problem management skills Experience in ensuring compliance with industry and local government standards Bachelor's Degree or technical qualification prevalent to the position Demonstrated commitment to continuous improvement and training Strong verbal and written communication skills Excellent presentation skills and an ability to engage audiences Ability to build relationships and work well across functions Experience working in a collaborative team environment, accepting workload and responsibilities Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Full job record

Job ID3dedbd27bce737c18f551abbf160887289ac159c
Org ID59a9b092-43f4-432e-afc9-70c8283259bd
Source ID7a5bee88-19df-4f32-9854-2b7a82fbf530
Board ID7a5bee88-19df-4f32-9854-2b7a82fbf530
Provideroracle_hcm
Provider Job Key16593
TitleIT Support Analyst
Normalized Title
Statusactive
Activeyes
Location TextCayman, Grand Cayman, KY
DepartmentInformation Systems & Technology
Team
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionKY
CityGrand Cayman
Salary RawDescription About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Responsibilities Your Role: You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications. Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Accurately record, update and document incidents and requests in the Service Desk ticketing system Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner Communicate effectively with technical and non-technical colleagues at all levels in the organization Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Verify IT Asset Management (ITAM) records are up to date Provide support and management of physical access and general security of the premises where required Complete daily/weekly/monthly IT Health Checks for the local office Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations Act as general on-site resource for all IT teams supporting the site Provide cross organizational support – remote support for other locations Able to work after hours as required and be available to participate in an on-call schedule Qualifications About You: You have 3+ years of experience in a similar role. Demonstrated understanding of ITIL and Change Management Excellent communication and interpersonal skills – both written and verbal Demonstrated analytical and problem management skills Experience in ensuring compliance with industry and local government standards Bachelor's Degree or technical qualification prevalent to the position Demonstrated commitment to continuous improvement and training Strong verbal and written communication skills Excellent presentation skills and an ability to engage audiences Ability to build relationships and work well across functions Experience working in a collaborative team environment, accepting workload and responsibilities Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Salary Min1.8
Salary Max
Salary CurrencyUSD
Salary Periodday
Source URLhttps://fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16593
Apply URLhttps://fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16593
First Seen At2026-06-06 11:37:41Z
Last Seen At2026-06-06 11:37:41Z
Last Checked At2026-06-06 11:37:41Z
Last Changed At2026-06-06 11:37:41Z
Inactive At
Source Posted At2026-06-05 11:36:39Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-37-23-884Z-6953a2b313c179a8971d30acc3efb76652ed021ca8942d315e0aaf865d8e8cc6.json
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Extensions
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