Home › Companies › Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › IT Support Analyst
IT Support Analyst
Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Cayman, Grand Cayman, KY · Hybrid · Active · $2 / day · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | IT Support Analyst |
| Normalized title | - |
| Department / team | Information Systems & Technology |
| Location | Grand Cayman, KY, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $2 / day |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Grand Cayman. | Open |
| Department jobs | Active postings in Information Systems & Technology. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Euxc Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 7a5bee88-19df-4f32-9854-2b7a82fbf530 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Responsibilities
Your Role:
You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
Accurately record, update and document incidents and requests in the Service Desk ticketing system
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner
Communicate effectively with technical and non-technical colleagues at all levels in the organization
Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Verify IT Asset Management (ITAM) records are up to date
Provide support and management of physical access and general security of the premises where required
Complete daily/weekly/monthly IT Health Checks for the local office
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations
Act as general on-site resource for all IT teams supporting the site
Provide cross organizational support – remote support for other locations
Able to work after hours as required and be available to participate in an on-call schedule
Qualifications
About You:
You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience working in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Full job record
| Job ID | 3dedbd27bce737c18f551abbf160887289ac159c |
| Org ID | 59a9b092-43f4-432e-afc9-70c8283259bd |
| Source ID | 7a5bee88-19df-4f32-9854-2b7a82fbf530 |
| Board ID | 7a5bee88-19df-4f32-9854-2b7a82fbf530 |
| Provider | oracle_hcm |
| Provider Job Key | 16593 |
| Title | IT Support Analyst |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cayman, Grand Cayman, KY |
| Department | Information Systems & Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | KY |
| City | Grand Cayman |
| Salary Raw | Description About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com About the Team & Business Line: Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Tech Ops team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Responsibilities Your Role: You will diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications. Take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary Accurately record, update and document incidents and requests in the Service Desk ticketing system Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner Communicate effectively with technical and non-technical colleagues at all levels in the organization Create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient Verify IT Asset Management (ITAM) records are up to date Provide support and management of physical access and general security of the premises where required Complete daily/weekly/monthly IT Health Checks for the local office Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact business operations Act as general on-site resource for all IT teams supporting the site Provide cross organizational support – remote support for other locations Able to work after hours as required and be available to participate in an on-call schedule Qualifications About You: You have 3+ years of experience in a similar role. Demonstrated understanding of ITIL and Change Management Excellent communication and interpersonal skills – both written and verbal Demonstrated analytical and problem management skills Experience in ensuring compliance with industry and local government standards Bachelor's Degree or technical qualification prevalent to the position Demonstrated commitment to continuous improvement and training Strong verbal and written communication skills Excellent presentation skills and an ability to engage audiences Ability to build relationships and work well across functions Experience working in a collaborative team environment, accepting workload and responsibilities Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. |
| Salary Min | 1.8 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | day |
| Source URL | https://fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16593 |
| Apply URL | https://fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16593 |
| First Seen At | 2026-06-06 11:37:41Z |
| Last Seen At | 2026-06-06 11:37:41Z |
| Last Checked At | 2026-06-06 11:37:41Z |
| Last Changed At | 2026-06-06 11:37:41Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 11:36:39Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-euxc-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-37-23-884Z-6953a2b313c179a8971d30acc3efb76652ed021ca8942d315e0aaf865d8e8cc6.json |
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