Analyst

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    "ExternalDescriptionStr": "<p><span lang=\"EN-IN\"><strong><u>Job Description: Inbound Voice – Analyst&nbsp;</u></strong></span></p><p><span lang=\"EN-IN\">As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.</span></p><p><span lang=\"EN-IN\">Key Responsibilities:</span></p><ul style=\"list-style-type: disc;\"><li><span lang=\"EN-IN\">Answering incoming calls from customers in a professional and courteous manner.</span></li><li><span lang=\"EN-IN\">Listening actively to customers and asking probing questions to fully understand their needs and concerns.</span></li><li><span lang=\"EN-IN\">Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.</span></li><li><span lang=\"EN-IN\">Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.</span></li><li><span lang=\"EN-IN\">Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.</span></li><li><span lang=\"EN-IN\">Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.</span></li><li><span lang=\"EN-IN\">Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.</span></li></ul><p><span lang=\"EN-IN\">Requirements:</span></p><ul style=\"list-style-type: disc;\"><li><span lang=\"EN-IN\">Excellent verbal and written communication skills in English.</span></li><li><span lang=\"EN-IN\">Previous experience in a customer service and sales role, preferably in a call center environment.</span></li><li><span lang=\"EN-IN\">Ability to multitask, prioritize, and manage time effectively.</span></li><li><span lang=\"EN-IN\">Strong problem-solving skills and the ability to think on your feet.</span></li><li><span lang=\"EN-IN\">Comfortable working in a fast-paced environment.</span></li><li><span lang=\"EN-IN\">Flexibility to work in rotational shifts, including evenings, weekends, and holidays.</span></li><li><span lang=\"EN-IN\">Familiarity with basic computer skills and knowledge of CRM systems.</span></li><li><span lang=\"EN-IN\">Education: Bachelor's degree in any field is preferred.</span></li></ul><p style=\"margin-left: 0.25in;\">&nbsp;</p><p><span lang=\"EN-IN\">If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.</span></p><p>&nbsp;</p><p>&nbsp;</p>",
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    "OrganizationDescriptionStr": "<p><span class=\"cf0\">eClerx</span><span class=\"cf0\"> is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.</span></p>\n<p><span class=\"cf0\">eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.</span></p>\n<p></p>",
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