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Call Center Representative

A5507012 2ad4 41f6 816d 677fe410a4fc 19000101 000001 · New York Mills, NY, US, New York Mills, NY · On Site · Active · $19–$21 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyA5507012 2ad4 41f6 816d 677fe410a4fc 19000101 000001
TitleCall Center Representative
Normalized title-
Department / team-
LocationNew York Mills, NY, United States
Work modelOn Site
Employment type-
Salary$19–$21 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from A5507012 2ad4 41f6 816d 677fe410a4fc 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in New York Mills.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA5507012 2ad4 41f6 816d 677fe410a4fc 19000101 000001
Sourcea5ca7706-dc39-48ac-93b2-e469774b6933
ATS providerADP Workforce Now Recruiting

Description

Call Center Representative Full Time - Position is 100% on site New York Mills, NY, US The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently. About Us: The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. What You’ll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a call center representative involves: Routing phone calls to the appropriate people Updating and sending various reports to National Sales Managers and Account Rep. Tracking and reporting on freight deliveries from various carriers Managing and logging customer issues and provide customer with relevant documentation to handle their issue. Writing up customer orders taken over the phone Editing all free replacement parts orders Fulfilling MSDS sheet requests from customers Pulling and adjusting EDI orders daily Confirming billing accuracy by comparing shipped and ordered quantities Pulling Home Depot routing through Transplace and forwarding to shipping Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing) Settling credit card transactions Attending trade shows when needed and available Contacting accounts to resolve issues and/or promote sales Helping with planning sales meetings, presentations, and show preparation Mailing out invoices Interacting with FGI customers via phone and email Reviewing documents and entering data points into ERP (EPICOR) Who You Are: You have a high school diploma or equivalent, and some experience working in customer support or a related field. You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products. You have excellent communication skills, both written and verbal, and can convey information clearly and effectively. You are creative and competent in solving problems and finding solutions that meet customer needs and expectations. You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team. You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services. You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure. You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues. You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work. The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family! Medical Dental Paid Vacation Holiday Pay 401k with employer match up to 2% Tuition Reimbursement Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer paid Life Insurance Employee paid Voluntary Life and Short Term Disability Coverage Company Website https://www.thefountainheadgroup.com/ To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events! www.thefountainheadgroup.com/community www.facebook.com/thefountainheadgroup

Full job record

Job ID3d8d3409f82ae03841b01afc6465fcb792f9c49f
Org IDb1fe600a-b1de-4293-8b3a-5e8787f7bc6c
Source IDa5ca7706-dc39-48ac-93b2-e469774b6933
Board IDa5ca7706-dc39-48ac-93b2-e469774b6933
Provideradp_workforcenow
Provider Job Key524995
TitleCall Center Representative
Normalized Title—
Statusactive
Activeyes
Location TextNew York Mills, NY, US, New York Mills, NY
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionNY
CityNew York Mills
Salary Raw19 To 21 (USD) Hourly
Salary Min19
Salary Max21
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5507012-2ad4-41f6-816d-677fe410a4fc&ccId=19000101_000001&lang=en_US&type=JS&jobId=524995&jwId=9200797681752_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5507012-2ad4-41f6-816d-677fe410a4fc&ccId=19000101_000001&lang=en_US&type=JS&jobId=524995&jwId=9200797681752_1
First Seen At2026-05-31 18:48:07Z
Last Seen At2026-06-06 12:55:31Z
Last Checked At2026-06-06 12:55:31Z
Last Changed At2026-06-06 12:55:31Z
Inactive At—
Source Posted At2026-04-02 15:48:00Z
Source Updated At—
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div id=\"isPasted\"><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;' id=\"isPasted\"><strong><span style='font-size:24px;font-family:\"Times New Roman\";color:#262321;'>Call Center Representative</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>Full Time - Position is 100% on site&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>New York Mills, NY, US</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;'><em><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. &nbsp; &nbsp;</span><span style='font-size:16px;font-family:\"Times New Roman\";color:#111111;'>Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently.</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:.0001pt;line-height:normal;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><strong><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>About Us:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world&#39;s top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer&rsquo;s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;Across four manufacturing and distribution centers in Central New York, we&rsquo;re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;<strong>What You&rsquo;ll Do:&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><em><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>The below describes a typical day as a member of our Customer Service Team. &nbsp;&nbsp;</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><em><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;</span></em><strong><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Your role as a call center representative involves:</span></strong></p><ul style=\"list-style-type: disc;margin-left: -0.5in;\"><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Routing phone calls to the appropriate people</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Updating and sending various reports to National Sales Managers and Account Rep.</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Tracking and reporting on freight deliveries from various carriers</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Managing and logging customer issues and provide customer with relevant documentation to handle their issue.</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Writing up customer orders taken over the phone</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Editing all free replacement parts orders &nbsp;</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Fulfilling MSDS sheet requests from customers</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Pulling and adjusting EDI orders daily</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Confirming billing accuracy by comparing shipped and ordered quantities</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Pulling Home Depot routing through Transplace and forwarding to shipping</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Handling Customer Specific EDI transactions sets (ASN&rsquo;s and 810 invoicing) &nbsp;</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Settling credit card transactions</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Attending trade shows when needed and available</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Contacting accounts to resolve issues and/or promote sales</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Helping with planning sales meetings, presentations, and show preparation</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Mailing out invoices</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Interacting with FGI customers via phone and email</span></li><li><span style='font-family:\"Segoe UI\",sans-serif;color:#111111;'>Reviewing documents and entering data points into ERP (EPICOR)</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><strong><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>Who You Are:</span></strong></p><ol start=\"1\" type=\"1\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You have a high school diploma or equivalent, and some experience working in customer support or a related field.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#111111;'><span style='font-size:16px;font-family:     \"Times New Roman\";'>You are empowered and confident in your abilities and decisions, and can take initiative and ownership of your work.</span></li></ol><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><strong><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;</span></strong><em><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in New York State by the Society for Human Resource Management. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, refugee or disability status. With over 12 languages spoken at FGI, regardless of language ability, education, or training, there is a place for you within the FGI Family!</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:10.0pt;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\";color:#262321;'>&nbsp;</span></p><p>Medical</p><p>Dental</p><p>Paid Vacation</p><p>Holiday Pay</p><p>401k with employer match up to 2%</p><p>Tuition Reimbursement</p><p>Health Reimbursement Account (HRA)</p><p>Flexible Spending Account (FSA)</p><p>Employer paid Life Insurance</p><p>Employee paid Voluntary Life and Short Term Disability Coverage</p><p>Company Website</p><p><a target=\"_blank\" rel=\"noopener noreferrer\" data-fr-linked=\"true\" href=\"https://www.thefountainheadgroup.com/\">https://www.thefountainheadgroup.com/</a></p><p>To learn more about our company culture and commitment to the local community, visit the &ldquo;Community&rdquo; page of our website and be sure to follow our Facebook account for exciting updates and events!</p><p><a target=\"_blank\" rel=\"noopener noreferrer noopener noreferrer\" data-fr-linked=\"true\" href=\"//www.thefountainheadgroup.com/community\">www.thefountainheadgroup.com/community</a></p><p><a target=\"_blank\" rel=\"noopener noreferrer noopener noreferrer noopener noreferrer\" data-fr-linked=\"true\" href=\"//www.facebook.com/thefountainheadgroup\">www.facebook.com/thefountainheadgroup</a></p></div></div></div></div></div></div></div></div></div>\n",
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